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Show Results For
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All HBS Web
(863)
- News (172)
- Research (625)
- Events (3)
- Multimedia (2)
- Faculty Publications (372)
- 24 Oct 2023
- HBS Case
From P.T. Barnum to Mary Kay: Lessons From 5 Leaders Who Changed the World
But what got him to the top was an unconventional attitude built on persistence and passion. In high school, enamored of electronics, Jobs set out to build a frequency counter—but realized it wouldn’t work without parts from Hewlett...
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by Avery Forman
- 17 Aug 2020
- Research & Ideas
What the Stockdale Paradox Tells Us About Crisis Leadership
[This is the fourth installment in a monthly series on management issues in the time of COVID-19.] “You must never confuse faith that you will prevail in the end—which you can never afford to lose—with the discipline to confront the most brutal facts of your current...
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by Boris Groysberg and Robin Abrahams
- 31 Oct 2022
- Research & Ideas
Why the Largest Minority Group Faces the Most Hate—and How to Push Back
increased violence and negative attitudes toward any group perceived to be the largest minority. “When the minority group becomes larger, the majority group feels more threatened.” The study, published in August in Nature Human Behaviour,...
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by Pamela Reynolds
- 02 Apr 2024
- What Do You Think?
What's Enough to Make Us Happy?
the staff and are miffed that the staff isn’t investing in them.” Katherine Lawrence’s comment typified the majority of responses to last month’s column. To sum up, management policies and the leadership that creates them—not employee View Details
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by James Heskett
- 14 Dec 2021
- Op-Ed
To Change Your Company's Culture, Don't Start by Trying to Change the Culture
cooperation on strategic goals. Instead of chasing shadows by trying to change attitudes and culture directly, Mullaly created cross-unit meetings to identify and solve major business problems. Focusing on changing the way work was done...
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by Michael Beer
- 14 Nov 2023
- What Do You Think?
Do We Underestimate the Importance of Generosity in Leadership?
To what extent does it come from serving others, either literally (as in the old ServiceMaster Company) or through behaviors that encourage personal development in others? For years, my colleagues and I, based on our research, have advocated for the notion of hiring...
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by James Heskett
- 06 Sep 2007
- Working Paper Summaries
The Excess Burden of Government Indecision
- 2018
- Working Paper
Status Inconsistency: Variance in One's Status Across Groups Harms Well-being but Improves Perspective-taking
By: Catarina Fernandes and Alison Wood Brooks
Most people belong to many different groups. While some people experience consistently high or low status across all of their groups, others experience wildly different levels of status in each group. In this research, we examine how status inconsistency – the degree...
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- 13 Jan 2003
- Research & Ideas
The Subconscious Mind of the Consumer (And How To Reach It)
thinking? HBS Working Knowledge staffer Manda Mahoney questioned Zaltman about the new book, published by Harvard Business School Publishing. Mahoney: You state that 95 percent of all cognition occurs in the subconscious mind. How can marketers begin to understand...
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by Manda Mahoney
- September 2023
- Article
Addressing Vaccine Hesitancy: Experimental Evidence from Nine Countries during the COVID-19 Pandemic
By: Vincenzo Galasso, Vincent Pons, Paola Profeta, Martin McKee, David Stuckler, Michael Becher, Sylvain Brouard and Martial Foucault
We study the impact of public health messages on intentions to vaccinate and vaccination uptakes, especially among hesitant groups. We performed an experiment comparing the effects of egoistic and altruistic messages on COVID-19 vaccine intentions and behaviour. We...
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Keywords:
COVID-19;
Vaccination;
Vaccine Hesitancy;
Information Campaigns;
Health Pandemics;
Behavior;
Information
Galasso, Vincenzo, Vincent Pons, Paola Profeta, Martin McKee, David Stuckler, Michael Becher, Sylvain Brouard, and Martial Foucault. "Addressing Vaccine Hesitancy: Experimental Evidence from Nine Countries during the COVID-19 Pandemic." BMJ Global Health 8, no. 9 (September 2023).
- 2008
- Book
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit...
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Keywords:
Customer Satisfaction;
Organizational Change and Adaptation;
Customer Ownership;
Employee Ownership;
Competitive Advantage;
Value Creation
Heskett, James L., W. Earl Sasser Jr., and Joe Wheeler. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. Harvard Business Press, 2008.
- 15 May 2015
- Research & Ideas
Kids Benefit From Having a Working Mom
and care for family members. Survey respondents included 13,326 women and 18,152 men from 24 developed nations. The researchers based their analyses on responses collected from the 2002 and 2012 surveys. They categorized the countries by their View Details
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by Carmen Nobel
- 12 Sep 2023
- Book
Successful, But Still Feel Empty? A Happiness Scholar and Oprah Have Advice for You
human freedoms—to choose one’s attitude in any given set of circumstances, to choose one’s own way.” Big idea 1: Don’t be a caveman Brain science indicates that many of our knee-jerk emotions evolved to protect us from predators but might...
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by Avery Forman
- 27 Feb 2024
- Research & Ideas
Why Companies Should Share Their DEI Data (Even When It’s Unflattering)
diversity data—even if it shows a disparity in the representation of employees of color—doesn’t hurt consumer attitudes toward a company. And, when the numbers show that a company’s workforce is relatively diverse, consumers feel even...
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by Shalene Gupta
- Web
Marketing - Faculty & Research
other as well as with brands and companies. There are significant changes in the attitudes of consumers and companies about social issues. Consumer preferences and choice of products are increasingly influenced by social factors....
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- 2021
- Working Paper
Bollywood, Skin Color and Sexism: The Role of the Film Industry in Emboldening and Contesting Stereotypes in India after Independence
By: Sudev Sheth, Geoffrey Jones and Morgan Spencer
This working paper examines the social impact of the film industry in India during the first four decades after Indian Independence in 1947. It shows that Bollywood, the mainstream cinema in India and the counterpart in scale to Hollywood in the United States, shared...
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Keywords:
Film Industry;
Bollywood;
Tamil Cinema;
Male Gaze;
Social Impact;
Stereotypes;
Oral History;
Film Entertainment;
Gender;
Race;
Personal Characteristics;
Prejudice and Bias;
Business History;
Motion Pictures and Video Industry;
India
Sheth, Sudev, Geoffrey Jones, and Morgan Spencer. "Bollywood, Skin Color and Sexism: The Role of the Film Industry in Emboldening and Contesting Stereotypes in India after Independence." Harvard Business School Working Paper, No. 21-077, January 2021.
- October 8, 2012
- Column
Henkel's Culture Shift
By: Robert Simons
This case descriibes a CEO-led organizational transformation driven by stretch goals, performance measurement, and accountability. When Kasper Rorsted became CEO of Henkel, a Germany-based producer of personal care, laundry, and adhesives products, in 2008, he was...
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- 20 Jan 2012
- Working Paper Summaries
Income Inequality and Social Preferences for Redistribution and Compensation Differentials
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by William R. Kerr
- 12 Oct 2011
- First Look
First Look: October 12
PublicationsCapitalism at Risk: Rethinking the Role of Business Authors:Joseph Bower, Herman B. Leonard, and Lynn S. Paine Publication:Harvard Business Review Press, 2011 Abstract The spread of capitalism worldwide has made people wealthier than ever before. But...
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Sean Silverthorne
- Research Summary
Creating Trust in International Joint Ventures in Asia: An Empirical Comparative Study
In the wake of the currently ongoing financial crisis in Asia, we anticipate a rapid increase of international joint ventures between Asian and Western firms. However, so far, the sources of success in international joint ventures have not been well understood. Why do...
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