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All HBS Web
(1,025)
- People (1)
- News (177)
- Research (726)
- Events (5)
- Multimedia (7)
- Faculty Publications (355)
- 11 Dec 2017
- News
Brag Wisely
- August 2013
- Article
Customer-Driven Misconduct: How Competition Corrupts Business Practices
By: Victor Manuel Bennett, Lamar Pierce, Jason A. Snyder and Michael W. Toffel
Competition among firms yields many benefits but can also encourage firms to engage in corrupt or unethical activities. We argue that competition can lead organizations to provide services that customers demand but that violate government regulations, especially when...
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Keywords:
Competition;
Crime and Corruption;
Management Practices and Processes;
Ethics;
Consumer Behavior;
Customer Satisfaction;
Auto Industry;
Service Industry
Bennett, Victor Manuel, Lamar Pierce, Jason A. Snyder, and Michael W. Toffel. "Customer-Driven Misconduct: How Competition Corrupts Business Practices." Management Science 59, no. 8 (August 2013): 1725–1742. (Online Appendix. Lead article. Nominated for "Best Conference Paper Award" and "SMS Best Conference Paper Prize for Practice Implications" at 2012 Strategic Management Society International Conference.)
- February 2021
- Article
I Own, So I Help Out: How Psychological Ownership Increases Prosocial Behavior
By: Ata Jami, Maryam Kouchaki and Francesca Gino
This article explores the consequences of psychological ownership going beyond the specific relationship with the possession to guide behavior in unrelated situations. Across seven studies, we find that psychological ownership leads to a boost in self-esteem, which...
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Keywords:
Psychological Ownership;
Prosocial Behavior;
Altruism;
Self-Esteem;
Materialism;
Behavior;
Attitudes
Jami, Ata, Maryam Kouchaki, and Francesca Gino. "I Own, So I Help Out: How Psychological Ownership Increases Prosocial Behavior." Journal of Consumer Research 47, no. 5 (February 2021): 698–715.
- 2009
- Case
The Prediction Lover's Handbook
By: Thomas H. Davenport and Jeanne G. Harris
When picking assessment tools to inform better decisions about future paths, executives are faced with a wide variety of options--some of which are well established, while others are in early stages of development. The authors provide an insider's guide to prediction...
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Davenport, Thomas H., and Jeanne G. Harris. "The Prediction Lover's Handbook." 2009.
- Web
Alternative Investments Course | HBS Online
Introduction to Private Equity Venture Capital Growth Equity Buyouts Private Equity Wrap-up Featured Exercises Calculate the value of equity Identify and rank private equity segments by their attributes and skills required 6-7 hrs Module...
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- 2011
- Working Paper
Inside the Black Box of the Corporate Staff: An Exploratory Analysis Through the Lens of E-Mail Networks
The corporate staff is central in theories of the multi-business firm, but empirical evidence on its function is limited. In this paper, we examine the high-level role of two units of a corporate staff through analysis of electronic communications. We find sharp...
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Keywords:
Theory;
Business Ventures;
Internet and the Web;
Communication;
Employment;
Management Teams;
Networks
Kleinbaum, Adam M., and Toby Stuart. "Inside the Black Box of the Corporate Staff: An Exploratory Analysis Through the Lens of E-Mail Networks." Harvard Business School Working Paper, No. 12-051, December 2011.
- January 2002 (Revised March 2011)
- Case
Finland and Nokia: Creating the World's Most Competitive Economy
By: Michael E. Porter and Orjan Solvell
Finland, with a special language and culture, has developed as a country in between the west (the Nordic region and Europe) and the east (especially its neighbor Russia). In the 1980s, a process started of moving out of an investment-driven economy into an...
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Keywords:
Development Economics;
Economic Growth;
Growth and Development Strategy;
Industry Clusters;
Business and Government Relations;
Competitive Strategy;
Telecommunications Industry;
Finland
Porter, Michael E., and Orjan Solvell. "Finland and Nokia: Creating the World's Most Competitive Economy." Harvard Business School Case 702-427, January 2002. (Revised March 2011.)
- Article
How Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods
In many service industries, companies compete with each other on the basis of the waiting time their customers experience, along with other strategic instruments such as the price they charge for their service. The objective of this paper is to conduct an empirical...
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Keywords:
Customer Satisfaction;
Price;
Service Delivery;
Mathematical Methods;
Competition;
Food and Beverage Industry;
Service Industry
Allon, Gad, Awi Federgruen, and Margaret P. Pierson. "How Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods ." Manufacturing & Service Operations Management 13, no. 4 (Fall 2011).
- May 1994 (Revised October 1994)
- Case
Motorola Corp.: The View from the CEO Office
By: Shoshana Zuboff and Janis Lee Gogan
Motorola, a leader in semiconductors and telecommunications, embarked on an ambitious program of renewal beginning in the early 1980s, leading to dramatic improvements in the company's quality, cycle time, and growth. Much of this progress was attributed to a major...
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Keywords:
Competency and Skills;
Leading Change;
Management Analysis, Tools, and Techniques;
Managerial Roles;
Organizational Change and Adaptation;
Organizational Structure;
Corporate Strategy;
Telecommunications Industry
Zuboff, Shoshana, and Janis Lee Gogan. "Motorola Corp.: The View from the CEO Office." Harvard Business School Case 494-140, May 1994. (Revised October 1994.)
- July 2009
- Article
When Misconduct Goes Unnoticed: The Acceptability of Gradual Erosion in Others' Unethical Behavior
By: Francesca Gino and Max Bazerman
Four laboratory studies show that people are more likely to accept others' unethical behavior when ethical degradation occurs slowly rather than in one abrupt shift. Participants served in the role of watchdogs charged with catching instances of cheating. The watchdogs...
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Gino, Francesca, and Max Bazerman. "When Misconduct Goes Unnoticed: The Acceptability of Gradual Erosion in Others' Unethical Behavior." Journal of Experimental Social Psychology 45, no. 4 (July 2009): 708–719.
- Article
Shadow of the Contract: How Contract Structure Shapes Inter-Firm Dispute Resolution
By: Fabrice Lumineau and Deepak Malhotra
This paper investigates how contract structure influences inter-firm dispute resolution processes and outcomes by examining a unique dataset consisting of over 150,000 pages of documents relating to 102 business disputes. We find that the level of contractual detail...
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Keywords:
Governance Controls;
Contracts;
Rights;
Negotiation;
Conflict and Resolution;
Power and Influence
Lumineau, Fabrice, and Deepak Malhotra. "Shadow of the Contract: How Contract Structure Shapes Inter-Firm Dispute Resolution." Strategic Management Journal 32, no. 5 (May 2011): 532–555.
- 21 May 2014
- Working Paper Summaries
The Role of the Corporation in Society: An Alternative View and Opportunities for Future Research
Keywords:
by George Serafeim
- Article
Liability Structure in Small-Scale Finance
By: Fenella Carpena, Shawn Cole, Jeremy Shapiro and Bilal Zia
Microfinance, the provision of small individual and business loans, has experienced dramatic growth, reaching over 150 million borrowers worldwide. Much of the success of microfinance has been attributed to attempts to overcome the challenges of information asymmetries...
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Keywords:
Microfinance;
Emerging Markets;
Financial Markets;
Legal Liability;
Banks and Banking;
Banking Industry;
India
Carpena, Fenella, Shawn Cole, Jeremy Shapiro, and Bilal Zia. "Liability Structure in Small-Scale Finance." World Bank Economic Review 27, no. 3 (2013): 437–469.
- 18 Nov 2018
- News
Exciting rule-breakers rarely rise through the ranks
GUINNANE, T.; MARTÍNEZ-RODRÍGUEZ, S. (2018) “Choice of Enterprise Form: Spain, 1886-1936.” Journal of Law, Economics, and Organization, 34(1), 1-26.
Every new firm selects a legal form. Organizing as a corporation, a limited company, or a partnership shapes the firm’s access to capital markets, its governance arrangements and tax liabilities, and its treatment in bankruptcy. We use multinomial choice models...
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- Research Summary
Corporate Reputation
Stephen A. Greyser is undertaking an empirical analysis of
corporate reputation based on interviews conducted by Opinion Research
Corporation with more than four thousand executives in nineteen
countries. His study is examining public awareness of, familiarity
with,...
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- 1991
- Article
Job Satisfaction, Service Capability and Customer Satisfaction: An Examination of Linkages and Management Implications
By: Leonard A. Schlesinger and Jeffrey Zornitsky
Survey data from 1,277 employees and 4,269 customers of a personal lines insurance organization were analyzed with the following results: (a) employee perceptions of service quality are positively related to both job satisfaction and self-perceived service capability;...
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Schlesinger, Leonard A., and Jeffrey Zornitsky. "Job Satisfaction, Service Capability and Customer Satisfaction: An Examination of Linkages and Management Implications." Human Resource Planning 14, no. 2 (1991): 141–149.
- 12 Aug 2008
- First Look
First Look: August 12, 2008
foreknowledge and/or control. Experiment 4 indicates that effects of indirect agency result from a failure to automatically consider the potentially dubious motives of agents who cause harm indirectly. Download the paper: http://www.hbs.edu/research/pdf/09-012.pdf...
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Keywords:
Sean Silverthorne
- 14 Jun 2023
- Research & Ideas
Four Steps to Building the Psychological Safety That High-Performing Teams Need
doing the work together—becomes a feedback loop that can bond a team and help create the conditions for psychological safety. “Uncertainty and interdependence are attributes of most work today.” “Uncertainty and interdependence are View Details
Keywords:
by Kara Baskin