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Show Results For
-
All HBS Web
(3,632)
- People (14)
- News (513)
- Research (2,614)
- Events (15)
- Multimedia (3)
- Faculty Publications (1,675)
The Magic That Makes Customer Experiences Stick
The field of customer experience (CX) design — which aims to ensure that customers have positive touch points with companies while buying and consuming their products and services — has grown quickly in recent years. Research has shown that memorable experiences,... View Details
- October 1996 (Revised December 1997)
- Case
American Cyanamid (A): Boardroom Response to a Hostile Takeover Offer
Operational Transparency
Conventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the... View Details
- February 2010 (Revised June 2022)
- Case
Dollarama Inc.
- October 2000
- Background Note
Creating Value
- 2008
- Chapter
Where is the Pharmacy to the World? Pharmaceutical Industry Location and International Regulatory Variation
- September 2019 (Revised June 2021)
- Case
Blenheim Chalcot
- 2021
- Working Paper
The Value of Data and Its Impact on Competition
- August 2001 (Revised September 2002)
- Case
Sony PlayStation2 (A)
Building A Culture of Health
This ambitious volume sets out to understand how every company impacts public health and introduces a robust model, rooted in organizational and scientific knowledge, for companies committed to making positive contributions to health and wellness. Focusing on four... View Details
- December 2004 (Revised February 2005)
- Case
Exporting Spanish Olive Oil to the U.S. Market
- November 2005 (Revised May 2007)
- Case
Leading Change at Simmons (A)
- October 2009 (Revised July 2012)
- Case
Emotiv Systems Inc.: It's the Thoughts that Count
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
- 05 Jun 2017
- Working Paper Summaries
Cellophane, the New Visuality, and the Creation of Self-Service Food Retailing
- 08 Apr 2014
- First Look
First Look: April 8
- Research Summary
Current Research
I am interested in research on various topics in retail operations and supply chain management, including inventory management, product variety, distribution logistics, financial performance of retailers, and linking operational performance to... View Details
- October 1975 (Revised August 1986)
- Case
Limited Editions, Inc.
- May 2020 (Revised July 2020)
- Teaching Note
Brand Activism: Nike and Colin Kaepernick
- Article