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All HBS Web
(1,521)
- People (8)
- News (350)
- Research (341)
- Events (10)
- Multimedia (5)
- Faculty Publications (165)
- Web
Contact Us | Information Technology
Contact Us Online learning, designed for the difference makers At HBS IT, we work to craft, deliver, and support pioneering technology solutions that connect, enable, and inspire the HBS community to educate leaders who make a difference...
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- 01 Dec 2020
- News
A New Approach to Contact Tracing
implemented a tried and tested tool to help contain infectious disease: human-led contact tracing, the process of tracking down and notifying individuals who have been exposed to the illness. Singapore’s Ministry of Health (MOH) used...
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- Web
Contacts & Resources | Information Technology
Contacts & Resources The Data & Privacy Team is here to support you and answer any questions you may have about information security threats, policies, or best practices. Questions & Issues We want to help you work efficiently and...
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- March 1988 (Revised February 1991)
- Case
Brooklyn DA's Office: Client Contact Systems
Konsynski, Benn R. "Brooklyn DA's Office: Client Contact Systems." Harvard Business School Case 188-105, March 1988. (Revised February 1991.)
- November 1993 (Revised November 1994)
- Case
Molding the Impossible: the NYPRO/Vistakon Disposable Contact Lens Project
By: Clayton M. Christensen
NYPRO, Inc., one of the world's leading manufacturers of plastic injection-molded products, is asked by the Vistakon Division of Johnson & Johnson to manufacture molds that Vistakon will use to produce disposable contact lenses. The required dimensional tolerances for...
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Keywords:
Customer Relationship Management;
Engineering;
Management Practices and Processes;
Product Development;
Production;
Groups and Teams;
Manufacturing Industry;
Medical Devices and Supplies Industry
Christensen, Clayton M. "Molding the Impossible: the NYPRO/Vistakon Disposable Contact Lens Project." Harvard Business School Case 694-062, November 1993. (Revised November 1994.)
- November 2018
- Article
Worthy of Swift Trust? How Brief Interpersonal Contact Affects Trust Accuracy
By: Oliver Schilke and Laura Huang
Organizational scholars have long underscored the positive consequences of trust, yet trust can also have dysfunctional effects if it is not placed wisely. Though much research has examined conditions that increase individuals’ tendencies to trust others, we know very...
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Schilke, Oliver, and Laura Huang. "Worthy of Swift Trust? How Brief Interpersonal Contact Affects Trust Accuracy." Journal of Applied Psychology 103, no. 11 (November 2018): 1181–1197.
- Web
Contact Us - Institute For Strategy And Competitiveness
HBS ISC About the Institute About the Institute Contact Us Faculty & Staff Institute Associates Ludcke FAQs Contact Us Contact Us Map & Directions General Inquiries...
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- September 2004 (Revised June 2005)
- Case
Wintel (F): From Multi-Geographic Contact to Open Source
By: David B. Yoffie
Supplements the (A) case.
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Keywords:
Computer Industry
Yoffie, David B. "Wintel (F): From Multi-Geographic Contact to Open Source." Harvard Business School Case 705-413, September 2004. (Revised June 2005.)
- 2006
- Article
Measuring the Effect of Multimarket Contact on Competition: Evidence from Mergers Following Radio Broadcast Ownership Deregulation
By: Joel Waldfogel and Julie Wulf
This paper examines the effects of multimarket contact on advertising prices in the U.S. radio broadcasting industry. While it is in general difficult to measure the effect of multimarket contact on competition, the 1996 Telecommunications Act substantially relaxed...
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Keywords:
Marketing Communications;
Markets;
Geographic Location;
Advertising;
Ownership;
Price;
Telecommunications Industry;
Media and Broadcasting Industry;
United States
Waldfogel, Joel, and Julie Wulf. "Measuring the Effect of Multimarket Contact on Competition: Evidence from Mergers Following Radio Broadcast Ownership Deregulation." Art. 17. Contributions B.E. Journal of Economic Analysis & Policy 5, no. 1 (2006).
- March 1996
- Case
New Product Development at Canon: The Contact Sensor Project
By: Joseph L. Bower and Michael Partington
Canon is one of the leading innovators in the world. This case describes the processes by which Canon manages the flow of ideas from basic science to new products, and how it harnesses product innovation to a strategy of diversification.
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Keywords:
Innovation and Management;
Strategic Planning;
Innovation and Invention;
Innovation Strategy;
Management Practices and Processes;
Diversification;
Success;
Consumer Products Industry
Bower, Joseph L., and Michael Partington. "New Product Development at Canon: The Contact Sensor Project." Harvard Business School Case 396-247, March 1996.
- 14 Nov 2014
- News
Why asking a contact for help benefits you both
- June 2020 (Revised January 2024)
- Case
TraceTogether
By: Mitchell B. Weiss and Sarah Mehta
By April 7, 2020, over 1.4 million people worldwide had contracted the novel coronavirus (COVID-19). Governments raced to curb the spread of COVID-19 by scaling up testing, quarantining those infected, and tracing their possible contacts. It had taken Singapore’s...
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Keywords:
COVID-19;
Contact Tracing;
Government Administration;
Crisis Management;
Health;
Health Pandemics;
Innovation and Invention;
Innovation Leadership;
Innovation Strategy;
Technological Innovation;
Social Issues;
Information Technology;
Mobile and Wireless Technology;
Applications and Software;
Technology Adoption;
Health Industry;
Public Administration Industry;
Singapore
Weiss, Mitchell B., and Sarah Mehta. "TraceTogether." Harvard Business School Case 820-111, June 2020. (Revised January 2024.)
- 2022
- Working Paper
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service...
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Keywords:
Anxiety;
Self-service;
Empirical Operations;
Behavioral Operations;
Customers;
Emotions;
Service Delivery;
Interpersonal Communication;
Customer Satisfaction;
Trust
Kinch, Michelle A., and Ryan W. Buell. "Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact." Harvard Business School Working Paper, No. 19-089, February 2019. (Revised November 2023.)
- June 1994 (Revised March 1998)
- Teaching Note
Molding the Impossible: the NYPRO/Vistakon Disposable Contact Lens Project TN
By: Clayton M. Christensen
Teaching Note for (9-694-062).
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- 15 Oct 2014
- News
Economic costs of Ebola rising as people shun human contact
- August 2011
- Article
From the Outside In: The Negative Spillover Effects of Boundary Spanners' Relations with Members of Other Organizations
By: Lakshmi Ramarajan, Katerina Bezrukova, Karen A. Jehn and Martin Euwema
Contrary to much boundary spanning research, we examined the negative consequences of boundary spanning contact in multi-organizational contexts. Results from a sample of 833 Dutch peacekeepers show that employees' boundary spanning contact with members of other...
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Keywords:
Inter-organizational Contact;
Boundary Spanning;
Peacekeeping;
Relationships;
Jobs and Positions;
Organizations;
Attitudes
Ramarajan, Lakshmi, Katerina Bezrukova, Karen A. Jehn, and Martin Euwema. "From the Outside In: The Negative Spillover Effects of Boundary Spanners' Relations with Members of Other Organizations." Journal of Organizational Behavior 32, no. 6 (August 2011): 886–905.
- 26 Mar 2019
- Working Paper Summaries
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
- Web
Visit & Contact Us | Baker Library | Bloomberg Center | Harvard Business School
the Corporate Image Gary Works Photograph Album Resources Research Links Films & TV Bibliography From the Director Site Credits Visit & Contact Us Special Collections Search Exhibition Introduction The Founding of U.S. Steel and the Power...
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Visit & Contact Us | Baker Library | Bloomberg Center | Harvard Business School
Credits From the Director Site Credits Visit & Contact Us Special Collections Search Exhibition Business Education & The Case Method The General Shoe Company, 1921 Case Writing & Industry Expansion of the Case Method The Case Method...
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