Show Results For
- All HBS Web (882)
- Faculty Publications (193)
Show Results For
- All HBS Web (882)
- Faculty Publications (193)
- January – February 2008
- Article
Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance
- Research Summary
Using IT to Leverage Human Resources in Services
Discussion of the Internet and IT to date concentrates on how they will replace, rather than support, human service providers. While this approach is appropriate for a few firms, it is inadequate for many. The Internet and other information technology... View Details
- 2020
- Working Paper
Consumer Protection in an Online World: An Analysis of Occupational Licensing
- April 2008 (Revised October 2008)
- Case
TD Canada Trust (A): The Green and the Red
- November 2016 (Revised December 2016)
- Module Note
Strategy Execution Module 8: Linking Performance to Markets
- June 2014 (Revised September 2014)
- Case
Johnson & Johnson: The Promotion of Wellness
- 2023
- Working Paper
Culture as a Signal: Evidence from a Natural Field Experiment
- April 2024
- Article
Detecting Routines: Applications to Ridesharing CRM
- 24 Oct 2011
- Research & Ideas
The Yelp Factor: Are Consumer Reviews Good for Business?
- March 1998 (Revised April 1998)
- Case
Lehigh Steel
- September 1996 (Revised September 1999)
- Case
Mobil USM&R (A): Linking the Balanced Scorecard
- May 2004 (Revised July 2004)
- Case
Clarence Saunders: The Comeback King
- March 2011
- Case
Cash Flow Productivity at PepsiCo: Communicating Value to Retailers
- December 2022
- Technical Note
Risks and Opportunities from the Transition to a Low Carbon Economy: A Business Analysis Framework
Sandra J. Sucher
Sandra Sucher is the MBA Class of 1966 Professor of Management Practice at Harvard Business School and an internationally recognized trust researcher. The Power of Trust: How Companies Build It, Lose It, Regain It, is her third book. It is based on two... View Details
- November 1996 (Revised April 1999)
- Case
United Way of Southeastern New England (UWSENE)
V.G. Narayanan
Professor Narayanan is the Thomas D. Casserly, Jr. Professor of Business Administration, and Senior Associate Dean of Executive Education and HBS Online. His research focuses on management accounting with an interest in performance evaluation and incentives. He uses... View Details
Who Guarantees Your Workplace is Safe for Return?
As we start to think about returning to work, shopping, and recreation, there is much talk about transformed... View Details
- 17 Mar 2021
- Research & Ideas
Beyond Pajamas: Sizing Up the Pandemic Shopper
- January 2021
- Case