Show Results For
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All HBS Web
(212)
- News (30)
- Research (164)
- Multimedia (1)
- Faculty Publications (71)
Show Results For
-
All HBS Web
(212)
- News (30)
- Research (164)
- Multimedia (1)
- Faculty Publications (71)
- Research Summary
Trust
In this research, I aim to provide a practical orientation to trust—how to build it, how it can be damaged, how it might be repaired—grounded in my experience as an executive and in the research on organizational trust and moral philosophy. As a case researcher, I... View Details
- Forthcoming
- Article
Is Hybrid Work the Best of Both Worlds? Evidence from a Field Experiment
- January 1996
- Background Note
National Cultures and Work-Related Values: The Hofstede Study
- April 2023
- Article
Racial Inequality in Work Environments
- 14 Apr 2022
- News
Developing a Digital Mindset
- January 2009 (Revised February 2009)
- Case
Pitney Bowes: Employer Health Strategy
- February 2012
- Case
Henkel: Building a Winning Culture
- July–August 2020
- Article
Sarcasm, Self-Deprecation, and Inside Jokes: A User's Guide to Humor at Work
- 2020
- Article
Worry at Work: How Organizational Culture Promotes Anxiety
- January 2008 (Revised May 2008)
- Case
Comcast New England: A Journey of Organizational Transformation
- 29 Nov 2021
- News
How to Create a Culture of Appreciation at Your Office
- spring 1991
- Article
Breaking the Cycle of Failure in Services
- June 24, 2020
- Article
Wolfgang Puck on Leading His Restaurants Through the Pandemic
- Forthcoming
- Article
Differentiating on Diversity: How Disclosing Workforce Diversity Influences Consumer Choice
- 07 Mar 2000
- Research & Ideas
Putting Health Care Consumers in the Driver’s Seat
- Research Summary
The Transition to Retirement
My current major research program is the Retirement Transitions Study: a broad study of retiring professionals' everyday experiences, including identification with work; identity stability, change, and development; meaningfulness of work; changes in life structure,... View Details
- Research Summary
Using IT to Leverage Human Resources in Services
Discussion of the Internet and IT to date concentrates on how they will replace, rather than support, human service providers. While this approach is appropriate for a few firms, it is inadequate for many. The Internet and other information technology... View Details
- October 1986 (Revised March 1989)
- Case
Singapore Airlines (A)
- 05 Mar 2008
- What Do You Think?