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All HBS Web
(743)
- People (1)
- News (201)
- Research (428)
- Events (1)
- Multimedia (5)
- Faculty Publications (103)
- 10 Oct 2014
- News
Ending Gender Discrimination Requires More than a Training Program
- 17 Jul 2023
- Research & Ideas
Money Isn’t Everything: The Dos and Don’ts of Motivating Employees
meaningful to the culture, like employee of the month plaques or sales awards. Companies should think about who they want to attract and design non-monetary awards around that goal. For instance, companies with a View Details
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by Avery Forman
- 22 Oct 2021
- Research & Ideas
Want Hybrid Work to Succeed? Trust, Don’t Track, Employees
time, employees must be trained to regularly communicate their progress to keep managers in the loop. 3. Support work-life wellbeing One of the unexpected outcomes of the pandemic has been a newfound...
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by Michael Blanding
- 28 Apr 2015
- News
Why–and How–to Hire Young People Without Diplomas
- 16 Nov 2021
- HBS Case
How a Company Made Employees So Miserable, They Killed Themselves
year, a 49-year-old technician at the same company stabbed himself in front of his colleagues after learning he had been demoted. Between 2006 and 2009, at least 19 France Télécom employees took their own lives, 12 others attempted...
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by Michael Blanding
- 05 Jul 2023
- What Do You Think?
How Are Middle Managers Falling Down Most Often on Employee Inclusion?
foster inclusion—and therefore diversity—in their organizations? Do middle managers need more training on inclusion? On what aspects of the skillset? How are middle managers falling down most often on View Details
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by James Heskett
- 06 Apr 2015
- Research & Ideas
After Germanwings, More Attention Needed on Employee Mental Health
stress. (The company's approaches to wellness are described in Johnson & Johnson: The Promotion of Wellness.) General Mills offers mindfulness training with on-site meditation to help employees focus as...
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- 30 Sep 2019
- Book
6 Steps to Building a Better Workplace for Black Employees
2018 arrest of two black men at a Philadelphia Starbucks after employees called the police to complain they were trespassing, even though they were just waiting for a business acquaintance. “Given the racist rhetoric and vitriol in the...
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by Dina Gerdeman
The Comprehensive Effects of Sales Force Management: A Dynamic Structural Analysis of Selection, Compensation, and Training
This study provides a comprehensive model of an agent’s behavior in response to multiple sales management instruments, including compensation, recruiting/termination, and training. The model takes into account many of the key elements that constitute a realistic...
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- 27 May 2015
- News
A Playbook for Making America More Entrepreneurial
- 28 Apr 2023
- Blog Post
How Employers Can Support LGBTQ+ Employees
special training programs about how their latent homophobia might manifest itself without them even being aware of it.” C-level leadership can also take action outside of their organizations to show support for their View Details
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All Industries
- 14 Jan 2022
- Blog Post
Want Hybrid Work to Succeed? Trust, Don’t Track, Employees
time, employees must be trained to regularly communicate their progress to keep managers in the loop. 3. Support work-life wellbeing One of the unexpected outcomes of the pandemic has been a newfound...
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All Industries
- 05 Dec 2022
- Research & Ideas
5 Companies Where Employees Move Up the Ladder Fast
of.” The index ranks the 50 best companies along several dimensions, including promoting from within, career stability, and providing early experiences that allow employees to get better jobs with future employers. The top three firms...
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by Pamela Reynolds
- 16 Oct 2019
- Blog Post
6 Steps to Building a Better Workplace for Black Employees
To support black employees, business leaders must challenge biases and help employees be themselves, according to a new book co-edited by Anthony J. Mayo, Laura Morgan Roberts, and David A. Thomas. When Barack Obama was elected president...
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All Industries
- 28 Jan 2019
- Research & Ideas
Forget Cash. Here Are Better Ways to Motivate Employees
variety of rewards and measure which ones appeal to employees and motivate them the most. Praising employees can be a stumbling block for leaders who mistakenly believe being harsh produces stronger results...
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by Dina Gerdeman
- 15 Sep 2014
- Research & Ideas
Are the Most Talented Employees the Highest Paid? Yes—If They’re Bankers
Job seekers who want to be paid commensurate with their talent level might want to pursue a career in high finance. Recent research finds that the finance industry compensates employees largely according to how talented they are. Other...
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- 27 Feb 2023
- Research & Ideas
How One Late Employee Can Hurt Your Business: Data from 25 Million Timecards
control of store owners: Employees showing up late—or sometimes not at all. Managers are aware that employee lateness and absenteeism is prevalent and expensive to their operations. Now, researchers at...
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- November 2021
- Article
The Comprehensive Effects of Sales Force Management: A Dynamic Structural Analysis of Selection, Compensation, and Training
By: Doug J. Chung, Byungyeon Kim and Byoung G. Park
This study provides a comprehensive model of an agent’s behavior in response to multiple sales management instruments, including compensation, recruiting/termination, and training. The model on agents’ behavior takes into account many of the key elements that...
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Keywords:
Salesforce Management;
Recruitment;
Selection and Staffing;
Compensation and Benefits;
Resignation and Termination;
Training;
Behavior;
Analysis
Chung, Doug J., Byungyeon Kim, and Byoung G. Park. "The Comprehensive Effects of Sales Force Management: A Dynamic Structural Analysis of Selection, Compensation, and Training." Management Science 67, no. 11 (November 2021): 7046–7074.
- April 14, 2017
- Article
Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It
By: John A. Deighton
United Airlines has pledged to improve its training programs and empower its employees to put customers first in the wake of a video showing a passenger being dragged from a plane. Of all the U.S. air carriers, United should have known the power of social media and...
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Keywords:
Crisis Management;
Customer Focus and Relationships;
Employees;
Training;
Air Transportation Industry
Deighton, John A. "Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It." Harvard Business Review (website) (April 14, 2017).