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Show Results For
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All HBS Web
(8,801)
- Faculty Publications (1,637)
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Managing Service Operations
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
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Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details
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Students are required to prepare a business plan, which employs the framework of this course, to explore an entrepreneurial opportunity in health care, and to evaluate their classmates' plans.
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Engaged with field work in South Asia and East Africa, Professor Hussam places a focus on exploring questions with strong theoretical motivation in the economics literature as well as relevant downstream policy implications. Her research spans four broad interests.... View Details
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Research Overview
Eddie Riedl's research focuses on two primary topics: fair value accounting, and international accounting settings.
Regarding fair value accounting, his research examines both the critical reporting choices that managers make, as well as... View Details
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Short Intensive Program (SIP): Effective Strategic Philanthropy
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Sovereign Debt as a Contingent Claim: A Quantitative Approach (joint with Fabio Kanczuk)
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Wall Street Research
Wall Street research helps to support a well-functioning capital market by providing investors with information about investment opportunities, and corporate issuers with liquidity for their stocks. Yet surprisingly little is known about how Wall Street research... View Details
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