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Show Results For
-
All HBS Web
(998)
- People (2)
- News (281)
- Research (607)
- Events (2)
- Multimedia (34)
- Faculty Publications (522)
- October 2001 (Revised October 2017)
- Case
Store24 (A): Managing Employee Retention
By: Frances X. Frei and Dennis Campbell
Provides a retailing context in which employee retention strategies are explored through analyzing detailed store-level data.
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Keywords:
Retention;
Management Analysis, Tools, and Techniques;
Analytics and Data Science;
Strategy;
Mathematical Methods;
Retail Industry
Frei, Frances X., and Dennis Campbell. "Store24 (A): Managing Employee Retention." Harvard Business School Case 602-096, October 2001. (Revised October 2017.)
- 11 Apr 2024
- News
Mission Control
because of the conversations with Peter D[iamandis] knew about the university in France in Strasbourg, and went into a master's program, which was just 12 months. And the program was set up (so) that you'd have to learn everything. You...
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- 08 Feb 2000
- Research & Ideas
Building Effective R&D Capabilities Abroad
England, Xerox realized in 1992 that the research culture in continental Western Europe was sufficiently different and complementary to Great Britain's to justify another site. Moreover, understanding the most advanced research in France...
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Keywords:
by Walter Kuemmerle
- Web
Engagement - Christensen Center for Teaching & Learning
Learning at the Extremes Frances Frei Professor Frei discusses how pushing students to make decisions and defend their positions creates an engaging environment for learning. Transcript Using a Vote to Engage the Class David Garvin...
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- June 2022
- Case
Debbie Millman: Designing a Meaningful Life
By: Francesca Gino, Frances X. Frei and Anne Morriss
Gino, Francesca, Frances X. Frei, and Anne Morriss. "Debbie Millman: Designing a Meaningful Life." Harvard Business School Multimedia/Video Case 922-703, June 2022.
- Web
Women in Leadership, Legacy, and Global Equity: A Conversation with HBS Alumnae Selena Cuffe and Janelle James - Blog: RaGE Report
France with a family. Prep for Prep and [The Chapin School] led me to Harvard College and eventually Harvard Business School. In college, I founded the Caribbean Club Dance Troupe and, immediately after college, co-founded the Harvard...
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- September 2001 (Revised August 2004)
- Case
Rapid Rewards at Southwest Airlines
By: Frances X. Frei and Corey B. Hajim
Southwest Airlines is well known as the low-fare airline that has achieved ongoing financial success in one of the most financially troubled industries in the United States. Told from the perspectives of two Southwest customers--a frequent flier and a more typical...
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Keywords:
Customer Relationship Management;
Air Transportation;
Service Operations;
Service Delivery;
Air Transportation Industry
Frei, Frances X., and Corey B. Hajim. "Rapid Rewards at Southwest Airlines." Harvard Business School Case 602-065, September 2001. (Revised August 2004.)
- 02 Dec 2010
- What Do You Think?
Making Right Choices: Art or Science?
this way: Decisions on personal matters carry a greater weight of art; those that relate to work have more of science. Frances Pratt commented, "It is often the art that allows us to imagine that we are indeed making a controlled,...
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by Jim Heskett
- December 2002 (Revised October 2006)
- Case
Commerce Bank
By: Frances X. Frei and Corey B. Hajim
Commerce Bank has become one of the fastest growing banks in the country, despite having defied conventional wisdom about how to grow deposits. Banks historically have grown either by competing on deposit rates or through acquisitions that expand their deposit base....
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Keywords:
Business Model;
Design;
Growth and Development Strategy;
Service Operations;
Competition;
Banking Industry
Frei, Frances X., and Corey B. Hajim. "Commerce Bank." Harvard Business School Case 603-080, December 2002. (Revised October 2006.)
- 05 May 2011
- What Do You Think?
How Ethical Can We Be?
observing us. In a nutshell, those are the feelings of many respondents to this month's column. Frances Pratt summed up the comments of others in three words, "ethics is subjective." Ravindra Edirisooriya asked, for example,...
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Keywords:
by Jim Heskett
- 06 Jun 2008
- What Do You Think?
Why Don’t Managers Think Deeply?
(deep thinking) needs to be learned." This raises the question of whether it can be taught. Frances Pratt comments, "To get deep we must be deep." The issue is complicated by uncertainties about just what "deep...
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by Jim Heskett
- Web
Privacy Statement (English) - Global
Supporting Harvard Business School collaborations with other universities, research institutions, government agencies and businesses in France and Europe - Communicating and responding to inquiries about the foregoing and other matters...
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- March 1997 (Revised August 2017)
- Case
Compagnie du Froid, S.A.
By: Robert Simons and Antonio Dávila
The owner of an ice cream company must evaluate the performance of three regional businesses. To do the analysis, students must flex the budget by seasonal temperature; calculate revenue, volume, price, and efficiency variances; analyze the effects of transfer prices;...
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Keywords:
Analysis;
Investment Return;
Performance Evaluation;
Revenue;
Budgets and Budgeting;
Food and Beverage Industry;
Europe;
France;
Spain;
Italy
Simons, Robert, and Antonio Dávila. "Compagnie du Froid, S.A." Harvard Business School Case 197-085, March 1997. (Revised August 2017.)
- October 2021 (Revised September 2022)
- Case
SmartOne: Building an AI Data Business
By: Karim R. Lakhani, Pippa Armerding, Gamze Yucaoglu and Fares Khrais
The case opens in August 2021, as Habib and Shahysta Hassim, husband and wife co-founders of the data labeling company SmartOne, contemplate the strategy of the high growth company. Between 2016 and 2021, SmartOne had kept doubling its size every two years and now,...
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Keywords:
Artificial Intelligence;
Data Labeling;
Entrepreneurship;
Strategy;
Operations;
Business Model;
Growth Management;
Growth and Development Strategy;
AI and Machine Learning;
Africa;
Madagascar;
Europe;
France;
United States
Lakhani, Karim R., Pippa Armerding, Gamze Yucaoglu, and Fares Khrais. "SmartOne: Building an AI Data Business." Harvard Business School Case 622-059, October 2021. (Revised September 2022.)
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
international cosmetic manufacturer based in France decided to support its 100,000+ clients—salons—across Western Europe to help them survive through the first phases of the COVID-19 crisis. The support included financial, operational,...
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- 05 Nov 2021
- Op-Ed
Is the Business World Finally Ready for the Wisdom of Shibusawa?
Eiichi Shibusawa continues to gain influence in Japan—even though he died almost a century ago. Japan’s government announced earlier this year that the 19th century business leader would be the face on 10,000 yen ($90) bank notes—the highest value denomination in...
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- September 2022 (Revised May 2024)
- Case
Navya: Steering Toward a Driverless Future
By: Julian De Freitas, Elie Ofek, Shaun Ingledew and Tonia Labruyere
In 2022, Sophie Desormière arrived at French roboshuttle producer Navya, tasked with charting a new course in a challenging sector. The company, which had recently listed on the Paris Stock Exchange, was burning through cash reserves and needed to transform the promise...
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Keywords:
Autonomous Vehicles;
Market Entry and Exit;
Opportunities;
Governing Rules, Regulations, and Reforms;
Consumer Behavior;
Business Model;
Auto Industry;
Transportation Industry;
France;
United States
De Freitas, Julian, Elie Ofek, Shaun Ingledew, and Tonia Labruyere. "Navya: Steering Toward a Driverless Future." Harvard Business School Case 523-046, September 2022. (Revised May 2024.)
- January 2022 (Revised February 2022)
- Case
Envision Group
By: Gunnar Trumbull, Bonnie Yining Cao and Dawn H. Lau
Based in China, Envision was one of the world’s leading Greentech companies. Chief Executive Officer Lei Zhang had set the goal of achieving carbon neutrality across the company’s global operations and supply chain by 2022 and 2028 respectively. As part of its...
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Keywords:
Green Technology;
Climate Change;
Emerging Markets;
Information Technology;
Strategy;
Management;
Renewable Energy;
Energy Policy;
Environmental Sustainability;
Manufacturing Industry;
Auto Industry;
Green Technology Industry;
Battery Industry;
China;
United States;
Japan;
United Kingdom;
France
Trumbull, Gunnar, Bonnie Yining Cao, and Dawn H. Lau. "Envision Group." Harvard Business School Case 722-045, January 2022. (Revised February 2022.)
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
matters at hand, and demonstrating their willingness to listen. Leadership experts Frances Frei, the UPS Foundation Professor of Service Management at HBS, and Anne Morriss note that trust has three factors: authenticity, logic, and...
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