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All HBS Web
(4,891)
- People (18)
- News (761)
- Research (3,389)
- Events (12)
- Multimedia (23)
- Faculty Publications (2,370)
- 01 Dec 2019
- News
Bridging the Gap
investment in the city’s human capital, requiring work that is much more subtle, nuanced, and difficult to see. This is Chattanooga’s, and the nation’s, toughest challenge to date—one that will require the collaborative focus of leaders...
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- March–April 2019
- Article
Operational Transparency: Make Your Processes Visible to Customers and Your Customers Visible to Employees
By: Ryan W. Buell
Conventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the...
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Keywords:
Operational Transparency;
Customers;
Services;
Operations;
Customer Focus and Relationships;
Employees;
Customer Satisfaction;
Behavior;
Service Industry
Buell, Ryan W. "Operational Transparency: Make Your Processes Visible to Customers and Your Customers Visible to Employees." R1902H. Harvard Business Review 97, no. 4 (March–April 2019): 102–113.
- 09 Aug 2011
- First Look
First Look: August 9
me to achieve my top priorities?; (3) Do I give subordinates timely and direct feedback they can act on? Have I developed a succession roadmap?; and (4) Is my leadership style still effective, and does it reflect who I truly am? This highly readable and View Details
Keywords:
Sean Silverthorne
- June 2012
- Article
Leadership Is a Conversation
By: Boris Groysberg and Michael Slind
Globalization and new technologies have sharply reduced the efficacy of command-and-control management and its accompanying forms of corporate communication. In the course of a recent research project, the authors concluded that by talking with employees, rather than...
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Keywords:
Employees;
Management Style;
Interpersonal Communication;
Leadership;
Cooperation;
Partners and Partnerships
Groysberg, Boris, and Michael Slind. "Leadership Is a Conversation." Harvard Business Review 90, no. 6 (June 2012).
- Web
Country & International | Baker Library | Bloomberg Center | Harvard Business School
Guides Country & International Country & International This resource guide culls sources for international business research and country-specific data. Topics covered in these databases include visas, income distribution, and economic...
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- Web
Attract additional Black talent to all parts of the HBS community. - Advancing Racial Equity
will launch efforts to meet with Human Resources leaders and sponsoring C-suite members of major client companies, review the diversity of past participants that each company has sent us for professional...
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- Web
Q&A with the HBS Armed Forces Alumni Association, MBA Class of 2023 - MBA
Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year...
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- 2023
- Working Paper
When Does Gamified Training Improve Performance? The Roles of Office and Leader Engagement
By: Ryan W. Buell, Wei Cai and Tatiana Sandino
Gamified training is a novel management control system in which companies use gamification
techniques to engage and motivate employees to learn. This study empirically examines the
performance consequences of gamified training using data from a natural field...
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Keywords:
Gamified Training;
Management Control Systems;
Employee Engagement;
Employees;
Learning;
Training;
Motivation and Incentives;
Performance
Buell, Ryan W., Wei Cai, and Tatiana Sandino. "When Does Gamified Training Improve Performance? The Roles of Office and Leader Engagement." Harvard Business School Working Paper, No. 19-101, March 2019. (Revised October 2023.)
- March 2018 (Revised August 2018)
- Case
Matching Markets for Googlers
By: Bo Cowgill and Rembrand Koning
This case describes how Google designed and launched an internal matching market to assign individual workers with projects and managers. The case evaluates how marketplace design considerations—and several alternative staffing models—could affect the company’s goals...
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Keywords:
People Analytics;
Google;
Labor Market;
Staffing;
Market Design;
Marketplace Matching;
Selection and Staffing;
Goals and Objectives;
Technology Industry;
United States
Cowgill, Bo, and Rembrand Koning. "Matching Markets for Googlers." Harvard Business School Case 718-487, March 2018. (Revised August 2018.) (More about Bo Cowgill.)
- September 2015 (Revised February 2017)
- Case
MOD Pizza: A Winning Recipe?
By: Boris Groysberg, John D. Vaughan and Matthew Preble
Scott and Ally Svenson, the founders of MOD Pizza, had to make a number of decisions in planning how to scale their small company. They wanted to grow MOD from 45 stores as of May 2015 to 200 stores by the end of 2016, and while the two believed that MOD could manage...
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Keywords:
Entrepreneurship;
Employees;
Employee Relationship Management;
Selection and Staffing;
Leadership;
Growth and Development Strategy;
Marketing;
Service Delivery;
Organizational Culture;
Corporate Social Responsibility and Impact;
Mission and Purpose;
Service Industry;
United States
Groysberg, Boris, John D. Vaughan, and Matthew Preble. "MOD Pizza: A Winning Recipe?" Harvard Business School Case 416-004, September 2015. (Revised February 2017.)
- 28 Jan 2020
- Book
Advanced Leadership Requires More Than Outside-The-Box Thinking
venture to connect principals with resources they needed—and was immediately greeted with suspicion and virtually ignored. She realized she needed a better and deeper story, plus some specific demonstrations. Silverthorne: You mention...
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Keywords:
by Sean Silverthorne
- March 2017 (Revised October 2018)
- Case
Catalant: The Future of Work?
By: Thomas Eisenmann, Jeffrey F. Rayport and Christine Snively
Catalant, founded in 2013 as an online marketplace where MBAs could bid on consulting projects posted by small- to medium-sized businesses, had expanded by 2016 to provide Fortune 1000 companies with access to over 35,000 independent experts. The founders envisioned...
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Keywords:
Entrepreneurship;
Human Resources;
Recruitment;
Labor;
Market Platforms;
Growth and Development Strategy;
Employment Industry;
Consulting Industry;
United States
Eisenmann, Thomas, Jeffrey F. Rayport, and Christine Snively. "Catalant: The Future of Work?" Harvard Business School Case 817-103, March 2017. (Revised October 2018.)
- Web
Capitalism faces systemic challenges that require systemic solutions. A Harvard Business School fellow makes the case for rethinking business education and research - Blog - Business in Global Society
what metrics will reflect environmental and social impact, not just scholarly impact. We must look beyond narrow human utility and ask how to address the widening climate divide between the poorest people, who are least responsible for...
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- Web
News - Institute For Strategy And Competitiveness
HBS ISC Resources Resources Video Courses Data Events & Presentations Frameworks News Publications News In The News Here you will find a curated collection of the media coverage of the work of the Institute...
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- 12 Mar 2021
- News
My Favorite Case
acquisition-led growth? What will be the impact of increased competition from private equity players? For how long can its strategy of “continuous improvement” continue? “I’m the chief human resources...
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- 02 Apr 2013
- First Look
First Look: April 2
since the human genome sequence was completed-has changed the way we think about, study, and approach the development of novel therapies. However, these advances in knowledge have so far not been reflected in substantial medical progress...
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Keywords:
Sean Silverthorne
- October 1991 (Revised January 2000)
- Case
Workplace Safety at Alcoa (A)
By: Kim B. Clark and Joshua D. Margolis
Examines the challenge facing the managers of a large aluminum manufacturing plant in its drive to improve workplace safety. The CEO of the company has made safety a top priority. The plant has made good progress in reducing the injury rate, but now confronts the need...
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Keywords:
Working Conditions;
Safety;
Problems and Challenges;
Change Management;
Operations;
Resignation and Termination;
Factories, Labs, and Plants;
Manufacturing Industry;
United States
Clark, Kim B., and Joshua D. Margolis. "Workplace Safety at Alcoa (A)." Harvard Business School Case 692-042, October 1991. (Revised January 2000.)
- April 2021
- Case
Zeynep Ton: The Good Jobs Strategy
By: Francesca Gino and Frances X. Frei
The link to this multimedia case should be provided to students in advance as preparation for classroom case discussion.
In Zeynop Ton’s 2014 book The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost... View Details
In Zeynop Ton’s 2014 book The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost... View Details
Keywords:
Organizations;
Selection and Staffing;
Compensation and Benefits;
Operations;
Performance Effectiveness
Gino, Francesca, and Frances X. Frei. "Zeynep Ton: The Good Jobs Strategy." Harvard Business School Multimedia/Video Case 921-703, April 2021.
- Web
Teams - New Venture Competition
Business Track Teams 2ms 2022 Grand Prize Winners Coprata Chase Moyle (MBA 2022), Sonia Grego, Brian Stoner Business Track Winner Reimagining how individuals can think about human waste to improve health and wellness. ClearCut Surgical...
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- Web
Balancing Work & Life - Alumni
Careers Balancing Work & Life Careers Balancing Work & Life Achieving the right work-life balance is important, and sometimes it takes practice to achieve what works best for you. Striking the balance between work and life can be a...
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