Show Results For
-
All HBS Web
(4,524)
- Faculty Publications (785)
Show Results For
-
All HBS Web
(4,524)
- Faculty Publications (785)
- Teaching Interest
Managing Service Operations
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
- Research Summary
Managing the Advantages and Tradeoffs of Collaborative Structures
To solve complex problems, organizations must both collect facts and use them to solve problems. In one study, my coauthors and I show that increased connectivity—measured as network... View Details
- Research Summary
Overview
- Research Summary
Overview
- Research Summary
Overview
- Research Summary
Overview
- Research Summary
Overview
- Research Summary
Overview
- Research Summary
Overview
- Research Summary
Overview
1. How to build... View Details
- Research Summary
Overview
Engaged with field work in South Asia and East Africa, Professor Hussam places a focus on exploring questions with strong theoretical motivation in the economics literature as well as relevant downstream policy implications. Her research spans four broad interests.... View Details
- Research Summary
Overview
- Research Summary
Overview
- Research Summary
Overview
- Research Summary
Overview
- Forthcoming
- Article
Political Elite Cues and Attitude Formation in Post-Conflict Contexts
- Research Summary
Reforming Social Science
Social science research affects all of us. When researchers learned organ donation rates are higher in countries where human organs are automatically available for donation unless you specifically “opt-out” of the system, as opposed to countries like the U.S., where... View Details
- Research Summary
Revitalizing Businesses
- Research Summary
Risk Management Systems
- Research Summary