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All HBS Web
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- Faculty Publications (1,164)
Leaders →
- 1 May 2003
- Conference Presentation
How Leaders Promote Learning in Interdisciplinary Action Teams
By: A. Edmondson
- April 2003
- Case
IBM Canada: Global Services (A)
By: Michael L. Tushman, David Kiron and Wendy Smith
IBM Canada Global Services is losing shares in a stagnant information technology market. A new leader must overcome a senior team rife with internal conflict and change internal processes to drive innovation streams. The leader struggles to build an ambidextrous...
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Keywords:
Leading Change;
Organizational Change and Adaptation;
Change Management;
Management Teams;
Innovation and Management;
Conflict Management;
Groups and Teams;
Service Industry;
Canada
Tushman, Michael L., David Kiron, and Wendy Smith. "IBM Canada: Global Services (A)." Harvard Business School Case 403-070, April 2003.
- March 2003
- Case
Compaq's Struggle
By: Carliss Y. Baldwin and David Lane
In 1997, Compaq Computer was locked in price competition with industry leader Dell. Although Compaq sought to escape difficulty by acquiring Digital Equipment Corp. ,a maker of more lucrative servers and minicomputers, in 1998 the simultaneous effort to remain a...
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Keywords:
Mergers and Acquisitions;
Business Exit or Shutdown;
Asset Pricing;
Alliances;
Competitive Strategy;
Computer Industry
Baldwin, Carliss Y., and David Lane. "Compaq's Struggle." Harvard Business School Case 903-021, March 2003.
- February 2003
- Background Note
Leading Teams
This note which describes the architecture and processes that characterize effective teams, begins by detailing the steps involved in designing a team, from diagnosing the complexity, interdependence, and objectives of the task to harnessing the key resources teams...
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Keywords:
Communication;
Decision Making;
Leadership;
Managerial Roles;
Performance Effectiveness;
Groups and Teams
Polzer, Jeffrey T. "Leading Teams." Harvard Business School Background Note 403-094, February 2003.
- February 2003 (Revised July 2005)
- Case
British Broadcasting Corporation (A): One BBC
By: Rosabeth M. Kanter and Douglas A Raymond
Greg Dyke, the new director general of the British Broadcasting Corp. (BBC) must decide whether to extend an already ambitious change effort at the world's largest public service broadcaster. The initial results of the effort are very positive: audience numbers are up,...
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Keywords:
Change Management;
Media;
Organizational Change and Adaptation;
Organizational Culture;
Leadership Development;
Competition;
Creativity;
Relationships;
Media and Broadcasting Industry;
United Kingdom
Kanter, Rosabeth M., and Douglas A Raymond. "British Broadcasting Corporation (A): One BBC." Harvard Business School Case 303-075, February 2003. (Revised July 2005.)
- February 2003 (Revised April 2003)
- Case
Roman Catholic Diocese of San Jose, The
By: Allen S. Grossman and Christina Darwall
Patrick J. McGrath, the bishop of the healthy and growing San Jose diocese, is pioneering the use of long-term, business-like strategic planning to better deliver on his churches' core mission. The adopted plan addresses issues at the heart of how the diocese is...
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Keywords:
Financial Management;
Innovation Strategy;
Leadership;
Growth Management;
Success;
Performance Effectiveness;
Strategic Planning;
Problems and Challenges
Grossman, Allen S., and Christina Darwall. "Roman Catholic Diocese of San Jose, The." Harvard Business School Case 303-069, February 2003. (Revised April 2003.)
- January 2003 (Revised October 2003)
- Case
Satera Team at Imatron Systems, Inc. (A), The
By: Teresa M. Amabile and Elizabeth Schatzel
Escalating conflict has erupted within the Satera product development team, resulting from the conflicting cognitive styles of the two senior mechanical engineers. The conflict has taken a toll on both project progress and team morale, endangering one of the most...
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Keywords:
Decision Making;
Entrepreneurship;
Human Resources;
Management;
Business or Company Management;
Groups and Teams;
Medical Devices and Supplies Industry
Amabile, Teresa M., and Elizabeth Schatzel. "Satera Team at Imatron Systems, Inc. (A), The." Harvard Business School Case 803-141, January 2003. (Revised October 2003.)
- January 2003 (Revised January 2007)
- Case
Guide Dogs for the Blind Association
By: Allen S. Grossman, Jane Wei-Skillern and Kristin Lieb
In 2002, Guide Dogs for the Blind Association, the recognized world leader in the breeding and training of guide dogs, was in the midst of broadening its reach and providing additional mobility services. Chief Executive Geraldine Peacock was concerned that systemic...
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Keywords:
Transition;
Growth and Development Strategy;
Resource Allocation;
Organizational Change and Adaptation;
Programs;
Networks;
Nonprofit Organizations;
Competitive Strategy
Grossman, Allen S., Jane Wei-Skillern, and Kristin Lieb. "Guide Dogs for the Blind Association." Harvard Business School Case 303-006, January 2003. (Revised January 2007.)
- 2003
- Other Teaching and Training Material
Eight Imperatives for Leaders in a Networked World: E-Governance
By: L. M. Applegate and J. Mechling
- 2003
- Other Teaching and Training Material
Eight Imperatives for Leaders in a Networked World: E-Government
By: L. M. Applegate and J. Mechling
- December 2002 (Revised October 2006)
- Case
Tesco Plc.
By: David E. Bell
Tesco, a supermarket chain, has been transformed from a third-rate retailer to a global leader in the past ten years. This case describes how that was accomplished. Interviews with Tesco employees explain the company's approach to understanding customers, motivating...
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Keywords:
History;
Motivation and Incentives;
Leadership;
Internet and the Web;
Supply Chain Management;
Global Strategy;
Globalization;
Customer Focus and Relationships;
Business Strategy;
Retail Industry
Bell, David E. "Tesco Plc." Harvard Business School Case 503-036, December 2002. (Revised October 2006.)
- November 2002 (Revised January 2004)
- Case
Martha McCaskey
By: Joshua D. Margolis and Bart J. van Dissel
Martha McCaskey, a project leader at a consulting firm, is asked to complete a project at a crucial point in her career. Successful completion of the project would gain McCaskey a promotion and a significant raise. McCaskey, however, cannot see a way to complete the...
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Keywords:
Ethics;
Values and Beliefs;
Personal Development and Career;
Decision Making;
Problems and Challenges;
Consulting Industry
Margolis, Joshua D., and Bart J. van Dissel. "Martha McCaskey." Harvard Business School Case 403-114, November 2002. (Revised January 2004.)
- November 2002 (Revised June 2003)
- Case
Monsanto: Leadership in a New Environment
By: Ray A. Goldberg, James Weber and James M Beagle
Monsanto is the biotechnology leader in agriculture. How does it use its leadership in Round Up to fund long-term research and development in biotechnology that is acceptable to the priority system of consumers in different parts of the world? Includes color exhibits.
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Keywords:
Research and Development;
Science-Based Business;
Food;
Business or Company Management;
Agribusiness;
Industry Growth;
Customer Focus and Relationships;
Globalization;
Leadership;
Biotechnology Industry;
Agriculture and Agribusiness Industry;
United States
Goldberg, Ray A., James Weber, and James M Beagle. "Monsanto: Leadership in a New Environment." Harvard Business School Case 903-419, November 2002. (Revised June 2003.)
- 2002
- Chapter
The Leader as Partner: A Contrast of European and American Leadership Styles
By: D. Quinn Mills, Stephan A. Friedrich, Hans H. Hinterhuber and Dirk Seifert
Mills, D. Quinn, Stephan A. Friedrich, Hans H. Hinterhuber, and Dirk Seifert. "The Leader as Partner: A Contrast of European and American Leadership Styles." Chap. 17 in Partnering: The New Face of Leadership, edited by Larraine Segil, Marshall Goldsmith, and James Belasco, 177–186. New York: AMACOM, 2002.
- August 2002 (Revised February 2005)
- Case
Gillette Company (D): Implementing Change
How a strategic change agenda is implemented depends on leaders below the top in every function and geographic region translating the agenda into actions. But those actions do not always unfold as planned. This case examines the first 16 months of a turnaround from the...
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Keywords:
Business History;
Competitive Strategy;
Strategic Planning;
Change Management;
Organizational Design;
Organizational Culture;
Organizational Change and Adaptation;
Behavior;
Leading Change;
Retail Industry
Kanter, Rosabeth M. "Gillette Company (D): Implementing Change." Harvard Business School Case 303-035, August 2002. (Revised February 2005.)
- August 2002 (Revised December 2002)
- Case
AOL Europe vs. Freeserve (A)
By: David B. Yoffie and Mary Kwak
AOL Europe must decide how to respond to Freeserve, a free Internet Service Provider (ISP) that has signed up 1.6 million British customers in its first six months. After becoming the leading ISP in the United States, AOL has formed a joint venture with Bertelsmann to...
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Keywords:
Competition;
Internet;
Web Services Industry;
Telecommunications Industry;
France;
Germany;
United Kingdom;
United States
Yoffie, David B., and Mary Kwak. "AOL Europe vs. Freeserve (A)." Harvard Business School Case 703-409, August 2002. (Revised December 2002.)
- 2002
- Book
Searching for a Corporate Savior: The Irrational Quest for Charismatic CEOs
By: Rakesh Khurana
Corporate CEOs are headline news. Stock prices rise and fall at word of their hiring and firing. Business media debate their merits and defects as if individual leaders determined the health of the economy. Yet we know surprisingly little about how CEOs are selected...
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Keywords:
Managerial Roles;
Selection and Staffing;
Personal Characteristics;
Experience and Expertise;
Investment Activism;
Corporate Strategy
Khurana, Rakesh. Searching for a Corporate Savior: The Irrational Quest for Charismatic CEOs. Princeton, NJ: Princeton University Press, 2002.
- July 2002 (Revised August 2002)
- Case
Nomura Securities, 2002
By: Tarun Khanna and David Lane
In 2002, Nomura, though long the market leader in Japan, lacked global presence and was beset at home by strengthened local competitors, Wall Street firms that were taking the best deals, outdated systems, controls, and staff skills. Was Nomura still a player to fear?...
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Khanna, Tarun, and David Lane. "Nomura Securities, 2002." Harvard Business School Case 703-402, July 2002. (Revised August 2002.)
- May 2002 (Revised October 2002)
- Case
Telewest Communications plc
By: Lynda M. Applegate and Laure Mougeot Stroock
Created in 1992, Telewest has become the second largest broadband communication provider in the United Kingdom, offering telephone, cable television, and cable Internet services, as well as television and online content to the U.K. entertainment market. The first to...
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Keywords:
Entrepreneurship;
Technological Innovation;
Growth and Development Strategy;
Industry Structures;
Competition;
Competitive Strategy;
Expansion;
Telecommunications Industry;
Europe;
United Kingdom
Applegate, Lynda M., and Laure Mougeot Stroock. "Telewest Communications plc." Harvard Business School Case 802-011, May 2002. (Revised October 2002.)
- May – June 2002
- Article
The Anything-But Unremarkable Lessons of the Quiet Leader
Keywords:
Leadership
Badaracco, Joseph L., Jr. "The Anything-But Unremarkable Lessons of the Quiet Leader." Ivey Business Journal (May–June 2002): 16–21.