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All HBS Web
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- People (1)
- News (118)
- Research (526)
- Events (4)
- Multimedia (11)
- Faculty Publications (291)
- February 2015 (Revised May 2015)
- Supplement
Nokia's Bridge Program: Outcome and Results (B)
By: Sandra J. Sucher and Susan J. Winterberg
Nokia's leaders reflect on the Bridge program, lessons learned during its implementation, and the business benefits it brought to the company. Nokia's Bridge program resulted in 60% of employees knowing their next step the day they exited the firm. It also helped...
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Keywords:
Layoffs;
Plant Closure;
Outplacement;
Shared Value;
Business or Company Management;
Job Cuts and Outsourcing;
Restructuring;
Employee Relationship Management;
Telecommunications Industry
Sucher, Sandra J., and Susan J. Winterberg. "Nokia's Bridge Program: Outcome and Results (B)." Harvard Business School Supplement 315-003, February 2015. (Revised May 2015.)
- January 2009 (Revised June 2010)
- Case
Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture
By: Ranjay Gulati
Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational...
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Keywords:
Customer Satisfaction;
Organizational Design;
Organizational Structure;
Organizational Change and Adaptation;
Change Management;
Organizational Culture;
Research and Development;
Job Cuts and Outsourcing;
Employees;
Brands and Branding;
Customer Relationship Management;
Business Units
Gulati, Ranjay. "Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture." Harvard Business School Case 409-061, January 2009. (Revised June 2010.)
- 19 Sep 2023
- HBS Case
How Will the Tech Titans Behind ChatGPT, Bard, and LLaMA Make Money?
business of selling the actual model itself. Amazon largely offers its cloud customers the open-source models that others have made. Meta is largely handing its model out for free (with some limits), and Microsoft View Details
- 05 Feb 2019
- First Look
New Research and Ideas, February 5, 2019
case:https://hbsp.harvard.edu/product/818043-PDF-ENG Harvard Business School Case 618-044 ZBJ: Building a Global Outsourcing Platform for Knowledge Workers (A) ZBJ.com (ZBJ), an online platform that connects knowledge workers to small-...
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Keywords:
Dina Gerdeman
- June 2004 (Revised July 2005)
- Case
Procter & Gamble: Global Business Services
By: Thomas J. DeLong, Warren Brackin, Alex Cabanas, Phil Shellhammer and David L. Ager
Dave Walker, vice-president of business service opportunities and chairman of the governance team at Procter & Gamble, must decide what to do with P&G's 5,700 employee Global Business Services (GBS) group. GBS brought together internal services such as finance,...
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Keywords:
Business Units;
Change Management;
Decision Making;
Globalized Firms and Management;
Job Cuts and Outsourcing;
Organizational Design
DeLong, Thomas J., Warren Brackin, Alex Cabanas, Phil Shellhammer, and David L. Ager. "Procter & Gamble: Global Business Services." Harvard Business School Case 404-124, June 2004. (Revised July 2005.)
- April 2002 (Revised July 2003)
- Case
Cisco Systems and its Community Fellowship Program (A)
By: Diana Barrett and Sheila McCarthy
Focuses on the introduction, implementation, and initial evaluation of Cisco Systems Community Fellowship Program. This program provided Cisco employees affected by the layoff the option of working with a nonprofit organization for one year. Instead of a severance...
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Keywords:
Job Cuts and Outsourcing;
Compensation and Benefits;
Philanthropy and Charitable Giving;
Web Services Industry;
Information Technology Industry;
United States
Barrett, Diana, and Sheila McCarthy. "Cisco Systems and its Community Fellowship Program (A)." Harvard Business School Case 302-078, April 2002. (Revised July 2003.)
- October 2008
- Case
Tegan c.c.c.
Examines a struggling IT outsourcing project from the perspective of the customer--Tegan. It should be used in conjunction with Hrad Technika (9-609-039), which illustrates the supplier's point of view. When Tegan, a Welsh toy distributor, outsources the development of...
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Keywords:
Job Cuts and Outsourcing;
Information Technology;
Service Operations;
Business Processes;
Information Technology Industry;
Wales;
Czech Republic
Upton, David M., and Bradley R. Staats. "Tegan c.c.c." Harvard Business School Case 609-038, October 2008.
- March 2000 (Revised April 2001)
- Case
Menem and the Populist Tradition in Argentina
By: Rafael M. Di Tella and Eliseo Neuman
Argentina has flourished under a fixed exchange rate system, yet there are large income and employment fluctuations. The social cost of unemployment is threatening the viability of the economic model. Building a welfare state is one alternative, but this may be a...
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Keywords:
History;
Governance;
Job Cuts and Outsourcing;
Employment;
Currency Exchange Rate;
Welfare;
Government Administration;
Government and Politics;
Argentina
Di Tella, Rafael M., and Eliseo Neuman. "Menem and the Populist Tradition in Argentina." Harvard Business School Case 700-061, March 2000. (Revised April 2001.)
- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
announced a plan to relocate operations of a furnace factory from the United States to Mexico. The case notes that Carrier began to outsource and offshore operations, in an...
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Keywords:
Sean Silverthorne
- April 1990 (Revised April 1993)
- Case
Bridgeton Industries: Automotive Component & Fabrication Plant
Bridgeton Industries was experiencing reduced sales. To become more competitive it introduced a classification procedure for products based upon their productivity and other factors. Products were classified into three groups: world class, potentially world class, and...
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Keywords:
Job Cuts and Outsourcing;
Competition;
Cost Management;
Manufacturing Industry;
Auto Industry
Cooper, Robin. "Bridgeton Industries: Automotive Component & Fabrication Plant." Harvard Business School Case 190-085, April 1990. (Revised April 1993.)
- 23 Apr 2024
- In Practice
Getting to Net Zero: The Climate Standards and Ecosystem the World Needs Now
With each month clocking record-breaking temperatures across the planet, this Earth Day reflected the renewed urgency of regulators and businesses to find climate-change solutions. The US Securities and Exchange Commission recently adopted new rules that will mandate...
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Keywords:
by Rachel Layne
- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
Fall 2017 Business History Review The Alternative Business History: Business in Emerging Markets By: Austin, Gareth, Carlos Davila, and Geoffrey Jones Abstract—This article suggests that the business history of emerging markets should be...
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Keywords:
Carmen Nobel
- September 2014 (Revised February 2017)
- Case
Belk: Towards Exceptional Scheduling
By: Ethan Bernstein, Saravanan Kesavan, Bradley Staats and Luke Hassall
With 24,000 staff and over 300 stores, Belk Inc. sought to replace its entirely manual labor scheduling system with an automated software solution from Reflexis. Belk hoped the upgrade would simplify scheduling, reduce time employees spent in non-customer-facing roles,...
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Keywords:
Retail;
Scheduling;
Local Autonomy;
Automation;
Metrics;
Organizational Change;
Human Resource Management;
Process Improvement;
Performance Measurement;
Transparency;
Southern United States;
Retailing;
Department Stores;
System Outsourced Services;
Employee Relationship Management;
Selection and Staffing;
Change Management;
Governance Controls;
Resource Allocation;
Service Operations;
Organizational Culture;
Organizational Change and Adaptation;
Performance Evaluation;
Performance Improvement;
Applications and Software;
Family Business;
Retail Industry;
Technology Industry;
United States
Bernstein, Ethan, Saravanan Kesavan, Bradley Staats, and Luke Hassall. "Belk: Towards Exceptional Scheduling." Harvard Business School Case 415-023, September 2014. (Revised February 2017.)
- October 2008
- Case
Hrad Technika
Examines a struggling IT outsourcing project from the perspective of the IT services provider-Hrad Technika. When used in conjunction with "Tegan c.c.c." (9-609-038), it provides an opportunity to see both sides of the issue. When Hrad enters into a contract to create...
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Keywords:
Experience and Expertise;
Globalized Firms and Management;
Job Cuts and Outsourcing;
Service Delivery;
Service Operations;
Projects;
Information Technology;
Wales
Upton, David M., and Bradley R. Staats. "Hrad Technika." Harvard Business School Case 609-039, October 2008.
- 12 Feb 2016
- Op-Ed
The Real Jobs Tragedy in the US: We've Lost the Skills
by advances in communications and information technology and dramatic improvement in global logistics, fueled the outsourcing of jobs to emerging markets. More jobs disappeared...
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- August 2011 (Revised February 2012)
- Supplement
Ockham Technologies (B): Building the Board
By: Noam Wasserman
Describes the issues facing a founder-ceo regarding building a board, assembling an executive team, managing tension between co-founders, and outsourcing development work.
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Wasserman, Noam. "Ockham Technologies (B): Building the Board." Harvard Business School Supplement 812-022, August 2011. (Revised February 2012.)
- October 2014
- Supplement
Honeywell and the Great Recession: The Economic Recovery (B)
By: Sandra J. Sucher and Susan J. Winterberg
Five years after the Great Recession, Honeywell's CEO Dave Cote and his executive team reflect on the choices they made to manage costs and earnings forecasts during that uncertain time. They discuss which cost cutting measures they decided to take and their personal...
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Keywords:
Layoffs;
Furloughs;
Downsizing;
Work Sharing;
Short Time Work;
Recessions;
Earnings Forecast;
Job Cuts and Outsourcing;
Cost Management;
Executive Compensation;
Crisis Management;
Financial Crisis;
Manufacturing Industry
Sucher, Sandra J., and Susan J. Winterberg. "Honeywell and the Great Recession: The Economic Recovery (B)." Harvard Business School Supplement 315-023, October 2014.
- October 2018
- Case
American Family Insurance and the Artificial Intelligence Opportunity
By: Rajiv Lal and Scott Johnson
Keywords:
Artificial Intelligence;
Machine Learning;
Automation;
Analytics;
American Family;
American Family Insurance;
Insurance;
Business Organization;
Transformation;
Talent and Talent Management;
Employee Relationship Management;
Innovation Strategy;
Job Cuts and Outsourcing;
Risk and Uncertainty;
Mobile and Wireless Technology;
Technology Adoption;
Internet and the Web;
Applications and Software;
Corporate Strategy;
AI and Machine Learning;
Digital Transformation;
Insurance Industry;
Technology Industry;
Wisconsin
- October 2008
- Background Note
Note on the Global Wind Industry
By: Richard H. K. Vietor and Juliana Seminerio
This note provides background information on the global wind industry and is meant to accompany HBS cases "The Suzlon Edge" (708-051); "Cape Wind: Offshore Wind Energy in the USA" (708-022); and "Supergrid" (707-016).
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Vietor, Richard H. K., and Juliana Seminerio. "Note on the Global Wind Industry." Harvard Business School Background Note 709-005, October 2008.