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All HBS Web
(890)
- People (1)
- News (219)
- Research (472)
- Events (6)
- Multimedia (6)
- Faculty Publications (220)
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- Article
The Market Design and Policy of Online Review Platforms
By: Benjamin Edelman
I present the institutions and incentives of online reviews, including attracting initial reviews, assuring truthful reviews of genuine experiences, and avoiding inflated or deceptive reviews. I also explore the competition and consumer protection concerns associated...
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Keywords:
Reviews;
Reputation;
Platforms;
Marketplaces;
Deception;
Market Design;
Multi-Sided Platforms;
Law;
Online Technology;
Information Technology Industry;
Telecommunications Industry;
Accommodations Industry;
Retail Industry
Edelman, Benjamin. "The Market Design and Policy of Online Review Platforms." Oxford Review of Economic Policy 33, no. 4 (Winter 2017): 635–649.
- Web
Winning with Digital Platforms Online Course | HBS Online
teaching method through case studies and practical examples was remarkable." Vishal VyasAssistant Vice President at TTK Healthcare Limited Understand the platform business landscape to work more effectively with View Details
- 2021
- Working Paper
Who Benefits from Online Gig Economy Platforms?
By: Christopher Stanton and Catherine Thomas
This paper estimates the magnitude and distribution of surplus from the knowledge worker gig economy using data from an online labor market. Labor demand elasticities determine workers’ wages, and buyers’ past market experience shapes both their job posting frequency...
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Keywords:
Gig Economy;
Knowledge Workers;
Online Platforms;
Employment;
Internet and the Web;
Governing Rules, Regulations, and Reforms;
Wages;
Digital Platforms
Stanton, Christopher, and Catherine Thomas. "Who Benefits from Online Gig Economy Platforms?" NBER Working Paper Series, No. 29477, November 2021. (Revise and Resubmit at American Economic Review.)
- 09 Dec 2015
- Research Event
When Hosts Attack: The Competitive Threat of Online Platforms
the competitive landscape of platforms, Zhu delved into data from Amazon.com, which serves both as the biggest online retailer in the United States and as a platform on which third-party retailers can sell...
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- Web
Harvard Business School Online Courses & Learning Platforms
Choose a subject area: Digital Transformation Marketing Business Essentials Leadership & Management Entrepreneurship & Innovation Strategy Finance & Accounting Business in Society Featured Courses Winning with Digital Platforms Professor...
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- December 2021
- Case
Slice Labs: Creating a Fraud-free Online Insurance Platform
By: Amit Goldenberg, Max Bazerman and Ruth Page
"Slice Labs: Creating a Fraud-Free Online Insurance Platform" engages students with the challenge of how to influence other parties to not engage in fraud in the context of digital insurance. The case is centered around Slice, a digital insurance company that was...
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Keywords:
Technology;
Insurance;
Digitization;
Honesty;
Negotiation;
Fraud;
Ethics;
Negotiation Process;
Negotiation Tactics;
Negotiation Types;
Social Psychology;
Conflict and Resolution;
Trust;
Fairness;
Moral Sensibility;
Values and Beliefs;
Crime and Corruption;
Insurance Industry;
Technology Industry;
United States;
Canada
Goldenberg, Amit, Max Bazerman, and Ruth Page. "Slice Labs: Creating a Fraud-free Online Insurance Platform." Harvard Business School Multimedia/Video Case 921-712, December 2021.
- 21 Apr 2016
- News
Online Media Is Tested When Social Platforms Come to Town
- 24 Apr 2014
- News
Using an online platform to reinvent education
With more than 350 million lessons delivered worldwide, on everything from arithmetic and physics to history and art, Salman Khan (MBA 2003) is on a mission to provide a free education for anyone, anywhere, through his not-for-profit Khan Academy. Students young and...
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- December 2021
- Teaching Plan
Slice Labs: Creating a Fraud-free Online Insurance Platform
By: Amit Goldenberg and Max Bazerman
Teaching Plan for HBS Case No. 921-712.
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- February 2021
- Article
Trust and Disintermediation: Evidence from an Online Freelance Marketplace
By: Grace Gu and Feng Zhu
As an intermediary improves trust between the two sides of its market to facilitate matching and transactions, it faces an increased risk of disintermediation: with sufficient trust, the two sides may circumvent the intermediary to avoid the intermediary’s fees. In...
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Keywords:
Disintermediation;
Intermediaries;
Online Marketplace;
Platform Strategy;
Trust;
Marketplace Matching;
Digital Platforms
Gu, Grace, and Feng Zhu. "Trust and Disintermediation: Evidence from an Online Freelance Marketplace." Management Science 67, no. 2 (February 2021): 794–807.
- 2014
- Working Paper
Search Diversion and Platform Competition Online Appendix
By: Andrei Hagiu and Bruno Jullien
Hagiu, Andrei, and Bruno Jullien. "Search Diversion and Platform Competition Online Appendix." Harvard Business School Working Paper, No. 14-072, February 2014.
- 02 Apr 2012
- Research & Ideas
Do Online Dating Platforms Help Those Who Need Them Most?
evaluating and building online social platforms in the future. "If you're asking whether these sites help the people who need the most help to communicate, the answer is that it really depends on the...
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- 02 Apr 2012
- News
Do Online Dating Platforms Help Those Who Need Them Most?
- 2023
- Working Paper
Learning from People Like Me: The Impact of Demographic Diversity on Invisible Knowledge Consumption and Performance in Online Knowledge Exchange Platforms
By: Laura R. Huber, Jacqueline N. Lane, Haylee Ham and Karim R. Lakhani
The proliferation of online knowledge-sharing and online learning platforms with broad accessibility to participants across the globe has instigated a shift in how people acquire knowledge and new skills. These platforms bring together a demographically diverse pool of...
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Keywords:
Homophily;
Online Courses;
Social Engagement;
Business Skills Training;
Business Education;
Internet and the Web;
Knowledge Sharing;
Age
Huber, Laura R., Jacqueline N. Lane, Haylee Ham, and Karim R. Lakhani. "Learning from People Like Me: The Impact of Demographic Diversity on Invisible Knowledge Consumption and Performance in Online Knowledge Exchange Platforms." Harvard Business School Working Paper, No. 21-072, December 2020. (Revised August 2023.)
- Research Summary
Platform Competition
Technology has challenged the underlying foundations of business, and firms must evaluate and change strategies accordingly. Professor Halaburda studies the interaction of technology and economic theory, and her findings indicate that conventional wisdom and rules... View Details
- 2015
- Government Testimony
Price Coherence in Online Platforms — Impact and Responses
By: Benjamin Edelman and Julian Wright
We examine the role of price coherence in shaping market structure and offer policy recommendations to advance both efficiency and equity.
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Keywords:
Price Coherence;
Price Parity;
MFN;
Distribution Channels;
Market Design;
Travel Industry;
Financial Services Industry
Edelman, Benjamin, and Julian Wright. "Price Coherence in Online Platforms — Impact and Responses." Government Testimony, October 2015 (For the House of Lords inquiry into Online Platforms and the EU Digital Single Market.)
- Article
Repositioning and Cost-Cutting: The Impact of Competition on Platform Strategies
By: Robert Seamans and Feng Zhu
Organizational structures are increasingly complex. In particular, more firms today operate as multi-sided platforms. In this paper, we study how platform firms use repositioning and cost-cutting in response to competition, elucidate external and internal factors that...
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Keywords:
Platform Strategy;
Repositioning;
Cost-cutting;
Intra-firm Learning;
Multi-Sided Platforms;
Cost Management;
Product Positioning;
Organizational Structure;
Competitive Strategy;
Knowledge Acquisition;
Journalism and News Industry
Seamans, Robert, and Feng Zhu. "Repositioning and Cost-Cutting: The Impact of Competition on Platform Strategies." Strategy Science 2, no. 2 (June 2017): 83–99.
- June 2013
- Background Note
Mobilizing an Online Business
By: Peter Coles and Benjamin Edelman
Entrepreneurs starting online businesses often need to mobilize multiple sets of users or customers, each of whom hesitates to participate unless others join also. This case presents several challenges with similar structure.
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Keywords:
Mobilization Strategy;
Network Effects;
Platforms;
Internet;
Entrepreneurship;
Strategy;
Two-Sided Platforms;
Technology Adoption;
Innovation Strategy;
Information Technology Industry;
Telecommunications Industry;
Computer Industry
Coles, Peter, and Benjamin Edelman. "Mobilizing an Online Business." Harvard Business School Background Note 913-061, June 2013. (request a courtesy copy.)