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Show Results For
-
All HBS Web
(12,036)
- People (21)
- News (3,782)
- Research (6,891)
- Events (60)
- Multimedia (64)
- Faculty Publications (5,603)
- 11 Mar 2014
- First Look
First Look: March 11
to improve operational performance, patient safety, and profitability. The new policy requires coordination between different departments within the hospital, namely the Emergency Department, the Infection Control Unit, and Admission...
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Keywords:
Sean Silverthorne
- February 2022 (Revised September 2022)
- Case
InstaDeep: AI Innovation Born in Africa (A)
By: Shikhar Ghosh and Esel Çekin
Karim Beguir and Zohra Slim were the co-founders of InstaDeep, a deep tech startup focusing on artificial intelligence (AI) solutions. Instadeep was one of the few companies globally that were partnering with DeepMind, an AI subsidiary of Google [Alphabet Inc.]....
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Keywords:
AI;
Artificial Intelligence;
Entrepreneurship;
Operations;
Business Subsidiaries;
Brands and Branding;
Innovation and Invention;
Growth and Development Strategy;
AI and Machine Learning;
Technology Industry;
Africa
Ghosh, Shikhar, and Esel Çekin. "InstaDeep: AI Innovation Born in Africa (A)." Harvard Business School Case 822-104, February 2022. (Revised September 2022.)
- Article
Update on E-liability Accounting
By: Robert Kaplan, Karthik Ramanna and Piyush Jha
Since publication of the original E-liability carbon accounting paper (HBR, Nov 2021), we created the E-liability Institute to help companies, governments, and nonprofits implement the method. The Institute’s mission is to test and validate the method, and develop...
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Keywords:
Decarbonization;
Carbon Footprint;
Supply Chain;
Environmental Sustainability;
Environmental Accounting
Kaplan, Robert, Karthik Ramanna, and Piyush Jha. "Update on E-liability Accounting." Accountability in a Sustainable World Quarterly, no. 4 (September 2023): 96–117.
- 12 Oct 2022
- Research & Ideas
When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb
Airbnb hosts of Asian descent had significantly fewer stays early in the COVID-19 pandemic—and the design of the travel site may have inadvertently enabled discrimination that shut Asians out, says new research by Harvard Business Professor Michael Luca. Hosts with...
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- spring 1991
- Article
Breaking the Cycle of Failure in Services
By: Leonard A. Schlesinger and James Heskett
Most managers recognize that good service is a direct result of having effective, productive people in customer contact positions. However, most service companies perpetuate a cycle of failure by tolerating high turnover and expecting employee dissatisfaction. This...
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Keywords:
Goals and Objectives;
Service Delivery;
Success;
Failure;
Management Skills;
Service Industry
Schlesinger, Leonard A., and James Heskett. "Breaking the Cycle of Failure in Services." MIT Sloan Management Review 32, no. 3 (spring 1991): 17–28.
- Web
Climate Impact - Business & Environment
roles. ” Steven Henderson MBA 2016 | CEO, Fleetzero “Fleetzero builds and operates a fleet of batteryelectric cargo ships to affordably decarbonize ocean freight. Our zero-emission and hybrid vessels deliver long-distance ocean freight...
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- October 2014 (Revised August 2018)
- Case
Caesars Entertainment
By: Janice H. Hammond and Aldo Sesia
This case describes the introduction of a regression analysis model for forecasting guest arrivals to Caesars Palace hotel in Las Vegas, Nevada. The company will use the forecast to staff the front desk in the hotel. The staff is unionized and the company has little...
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Keywords:
Forecasting;
Staffing;
Gaming;
Gaming Industry;
Hotel Industry;
Decision Making;
Forecasting and Prediction;
Human Resources;
Selection and Staffing;
Entertainment;
Games, Gaming, and Gambling;
Operations;
Service Delivery;
Service Operations;
Accommodations Industry;
Travel Industry;
Tourism Industry;
Food and Beverage Industry;
Las Vegas
Hammond, Janice H., and Aldo Sesia. "Caesars Entertainment." Harvard Business School Case 615-031, October 2014. (Revised August 2018.)
- February 2022
- Supplement
SpartanNash Company: The Amazon Warrants (A)
By: Benjamin C. Esty, E. Scott Mayfield and Daniel Fisher
As of 12/31/21, Amazon held $22 billion of equity and warrants in related companies. In fact, it often requests a free grant of warrants when it enters into a new commercial agreement with a supplier. Over the past 20 years, Amazon has gotten warrants almost 20...
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- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
The approach has been successfully applied in more than 100 organizations and readily scales up even to companies with hundreds of thousands of products and services, dozens of operating departments, and thousands of customers. The end...
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by Robert S. Kaplan
- Blog
Inside the Learning: Wellness on Campus
Shad Hall by signing the Statement of Informed Consent. Your Executive Education name badge is subsequently used to access the facility and to exchange for a towel and day locker key at the equipment desk. Because Shad Hall hours of View Details
- 22 Feb 2012
- Working Paper Summaries
The Dynamic Effects of Bundling as a Product Strategy
- July 2001 (Revised August 2005)
- Case
Medicines Company, The
It is early 2001 and the Medicines Co. just received FDA approval to market Angiomax, a blood thinner to be used during angioplasties and heart procedures. It is intended to be a better alternative to Heparin, an 80-year-old drug that costs less then $10 per dose. The...
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Keywords:
Business Model;
Change Management;
Decision Choices and Conditions;
Cost Management;
Price;
Product Marketing;
Product Launch;
Product Development;
Risk and Uncertainty;
Health Industry;
Pharmaceutical Industry
Gourville, John T. "Medicines Company, The." Harvard Business School Case 502-006, July 2001. (Revised August 2005.)
- 07 Dec 2022
- News
Dubai-Based Proptech Builds Up
Aahan Bhojani (Linkedin) Aahan Bhojani (Linkedin) In early 2020, Aahan Bhojani (MBA 2019) was working for a travel fintech startup in Boston when the coronavirus pandemic resulted in lockdowns around the world. But Bhojani wasn't in Boston when governments began...
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- 10 Nov 2003
- Research & Ideas
Globalization: The Strategy of Differences
of about $70 billion. Daft's solution was an aggressive shift in the opposite direction. On taking over, he avowed, "The world in which we operate has changed dramatically, and we must change to succeed. No one drinks globally. Local...
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by Pankaj Ghemawat
- 01 Sep 2021
- What Do You Think?
Can We Train for Trust?
the speed of trust.” It could hardly be more true than in a business like Airbnb. Its platform, which brings those with rooms and travelers together, relies on a triangle of trust between the company, its landlords, and traveler-renters, all of whom View Details
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by James Heskett
- Web
Case Studies - Social Impact Collaboratory
next? Key Themes: As a public pension plan, CalSTRS operates in the context of a complex array of stakeholders, who from time to time push for divestment or other values-driven investment decisions. And yet, as a fiduciary, CalSTRS must...
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- 10 Feb 2010
- Working Paper Summaries
Investing in Improvement: Strategy and Resource Allocation in Public School Districts
- 07 Oct 2008
- Working Paper Summaries
Securing Online Advertising: Rustlers and Sheriffs in the New Wild West
- 01 Oct 2008
- Working Paper Summaries
Responding to Public and Private Politics: Corporate Disclosure of Climate Change Strategies
Keywords:
by Erin M. Reid & Michael W. Toffel
- 10 Jul 2007
- Working Paper Summaries