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All HBS Web
(1,112)
- Faculty Publications (379)
- September 2006 (Revised October 2007)
- Case
BT Plc: The Broadband Revolution (A)
By: Michael L. Tushman, David Kiron and Adam M. Kleinbaum
In early 2003, CEO Ben Verwaayen and Chief Broadband Officer Alison Ritchie of BT Plc. are trying to transform the former British Telecom from a stodgy telephone company into a 21st century broadband company. Their efforts to focus the firm on broadband issues within...
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Keywords:
Transformation;
Innovation and Management;
Management Teams;
Organizational Change and Adaptation;
Organizational Culture;
Behavior;
Telecommunications Industry;
United Kingdom
Tushman, Michael L., David Kiron, and Adam M. Kleinbaum. "BT Plc: The Broadband Revolution (A)." Harvard Business School Case 407-001, September 2006. (Revised October 2007.)
- September 2006 (Revised October 2007)
- Case
Shinsei Bank: Developing an Integrated Firm
By: Thomas J. DeLong and Masako Egawa
Tom Pedersen, newly appointed chief learning officer (CLO) of Shinsei Bank in Japan, pondered how he could facilitate development of an integrated culture and transformation of the organization. Shinsei Bank had not developed longstanding tradition or a strong...
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Keywords:
Integration;
Mission and Purpose;
Organizational Change and Adaptation;
Talent and Talent Management;
Organizational Culture;
Performance Evaluation;
Cooperation;
Diversity;
Japan
DeLong, Thomas J., and Masako Egawa. "Shinsei Bank: Developing an Integrated Firm." Harvard Business School Case 407-006, September 2006. (Revised October 2007.)
- February 2006 (Revised November 2006)
- Case
GE's Growth Strategy: The Immelt Initiative
Follows the actions of GE CEO, Jeff Immelt, as he implements a growth strategy for the $150 billion company in a tough business environment. In four years, he reinvigorates GE's technology, expands its services, develops a commercial focus, pushes developing countries,...
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Keywords:
Transformation;
Judgments;
Global Strategy;
Leadership Style;
Growth and Development Strategy;
Organizational Structure
Bartlett, Christopher A. "GE's Growth Strategy: The Immelt Initiative." Harvard Business School Case 306-087, February 2006. (Revised November 2006.)
- January 2006 (Revised July 2016)
- Case
Gordon Bethune at Continental Airlines
By: Nitin Nohria, Anthony Mayo and Mark Benson
A $385 million loss for the final months of fiscal year 1994 signaled Continental might go bankrupt. Could new CEO Gordon Bethune turn Continental around? Continental was in dire straits because the deregulation of the commercial airline industry in 1978 ushered in a...
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Keywords:
Transformation;
Insolvency and Bankruptcy;
Profit;
Leading Change;
Organizational Change and Adaptation;
Performance Improvement;
Labor and Management Relations;
Air Transportation Industry
Nohria, Nitin, Anthony Mayo, and Mark Benson. "Gordon Bethune at Continental Airlines." Harvard Business School Case 406-073, January 2006. (Revised July 2016.)
- October 2005 (Revised February 2006)
- Case
Reactivity: A Case of Re-Invention
By: Myra M. Hart and Sylvia Sensiper
By the time Glenn Osaka joined Reactivity as its new CEO in January 2001, the Internet bubble had burst, the financial markets had turned, and the company's core businesses were drying up. He was not hired to lead a turnaround, but Osaka found that the firm's future...
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- September 2005
- Case
Whitbread PLC (A)
By: Michael Beer and James Weber
Describes the change process Whitbread employed in transforming its organization and culture from a single underperforming business operating in a relatively stable environment to a multibusiness, high-commitment, and high-performance corporation operating in more...
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Keywords:
Organizational Change and Adaptation;
Change Management;
Growth and Development Strategy;
Growth Management;
Business Growth and Maturation;
Business or Company Management;
Leadership;
Diversification
Beer, Michael, and James Weber. "Whitbread PLC (A)." Harvard Business School Case 406-007, September 2005.
- July 2005 (Revised April 2009)
- Case
Real Madrid Club de Futbol (Multimedia)
By: John A. Quelch
In June 2004, Florentino Perez, a well-known Spanish businessman, was elected president of Real Madrid, one of the world's top soccer clubs. In his campaign, Perez had promised to turn around the club's finances, bring in world-class talent, and extend the club's brand...
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Keywords:
Risk Management;
Brands and Branding;
Marketing Strategy;
Organizational Change and Adaptation;
Sports;
Expansion;
Sports Industry;
Spain
Quelch, John A. "Real Madrid Club de Futbol (Multimedia)." Harvard Business School Multimedia/Video Case 505-081, July 2005. (Revised April 2009.)
- 2005
- Book
Renewing Unilever: Transformation and Tradition
By: Geoffrey Jones
This book examines the history of Unilever over the last half century. Managing such a firm in the era of globalization posed enormous challenges. The book covers the company's strategies and provides compelling evidence of its decision-making, marketing, brand...
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Keywords:
Business History;
Decision Making;
Organizational Culture;
Globalization;
Transformation;
Human Resources;
Business Strategy;
Brands and Branding;
Innovation and Invention;
Consumer Products Industry
Jones, Geoffrey. Renewing Unilever: Transformation and Tradition. Oxford: Oxford University Press, 2005.
- June 2005
- Case
Transformation of Matsushita Electric Industrial Co., Ltd. 2005 (A)
By: Michael Y. Yoshino and Yukihiko Endo
The company, once an outstanding Japan-based global leader in electronics and major appliances, suffered poor performance during the 1990s. Kunio Nakamura became CEO in 2001 and sought to transform the company in a fundamental way. Examines the company's history,...
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Keywords:
Transformation;
Business History;
Leading Change;
Management Systems;
Organizational Change and Adaptation;
Organizational Culture;
Performance Improvement;
Electronics Industry;
Japan
Yoshino, Michael Y., and Yukihiko Endo. "Transformation of Matsushita Electric Industrial Co., Ltd. 2005 (A)." Harvard Business School Case 905-412, June 2005.
- May 2005
- Supplement
Otis Elevator: An Interview with Ari Bousbib (video)
By: F. Warren McFarlan and Brian DeLacey
CEO Ari Bousbib talks about how IT is transforming Otis and the practical challenges they are overcoming. Visibly demonstrates what appropriate CEO involvement is in an IT-enabled business transformation.
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Keywords:
Management Teams;
Information Technology;
Organizational Change and Adaptation;
Leading Change;
Construction Industry;
Manufacturing Industry;
Consumer Products Industry
McFarlan, F. Warren, and Brian DeLacey. "Otis Elevator: An Interview with Ari Bousbib (video)." Harvard Business School Video Supplement 305-706, May 2005.
- April 2005 (Revised June 2005)
- Compilation
Boeing 787: The Dreamliner
By: Richard L. Nolan and Suresh Kotha
Boeing dominated the commercial airline manufacturing business since bringing out the first commercial airline jet airliner. But in 2005, it delivered fewer new planes than its fast-moving competitor, Airbus. Boeing responded by transforming its manufacturing business...
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Keywords:
Competitive Strategy;
Risk Management;
Organizational Change and Adaptation;
Air Transportation Industry;
Manufacturing Industry;
United States
Nolan, Richard L., and Suresh Kotha. "Boeing 787: The Dreamliner." Harvard Business School Compilation 305-101, April 2005. (Revised June 2005.)
- April 2005 (Revised July 2009)
- Case
IBM's Decade of Transformation: Turnaround to Growth
By: Lynda M. Applegate, Robert D. Austin and Elizabeth Collins
Describes IBM's decade of transformation. Provides background on the company's history and the factors that led to its near death in the early 1990s and to its remarkable turnaround during Gerstner's reign as CEO. A rewritten version of an earlier case.
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Keywords:
History;
Organizational Change and Adaptation;
Leading Change;
Transformation;
Growth and Development Strategy
Applegate, Lynda M., Robert D. Austin, and Elizabeth Collins. "IBM's Decade of Transformation: Turnaround to Growth." Harvard Business School Case 805-130, April 2005. (Revised July 2009.)
- February 2005 (Revised May 2005)
- Case
Nordstrom: The Turnaround
By: Rajiv Lal and Arar Han
After a period of turbulence, the fourth generation of Nordstroms are in control of the $7.1 billion apparel retailer. They have instituted a number of changes in buying and IT that have turned the business around. What can they do to ensure future growth?
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Keywords:
Transformation;
Crisis Management;
Growth Management;
Organizational Structure;
Information Technology;
Apparel and Accessories Industry;
Retail Industry
Lal, Rajiv, and Arar Han. "Nordstrom: The Turnaround." Harvard Business School Case 505-051, February 2005. (Revised May 2005.)
- January 2005 (Revised November 2005)
- Case
Irene Charnley at Johnnic Group (A)
By: Linda A. Hill and Maria Farkas
When she becomes chairperson of a large telecommunications board, Irene Charnley must transform the mostly white-led company to be more representative of South Africa's demographics. A rewritten version of an earlier case.
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Keywords:
Change Management;
Organizational Change and Adaptation;
Demographics;
Communication Technology;
Telecommunications Industry;
South Africa
Hill, Linda A., and Maria Farkas. "Irene Charnley at Johnnic Group (A)." Harvard Business School Case 405-059, January 2005. (Revised November 2005.)
- January 2005 (Revised November 2005)
- Case
Irene Charnley at Johnnic Group (A) (Abridged)
By: Linda A. Hill and Maria Farkas
When she becomes chairperson of a large telecommunications board, Irene Charnley must transform the mostly white-led company to be more representative of South Africa's demographics.
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Keywords:
Change Management;
Organizational Change and Adaptation;
Demographics;
Communication Technology;
Telecommunications Industry;
South Africa
Hill, Linda A., and Maria Farkas. "Irene Charnley at Johnnic Group (A) (Abridged)." Harvard Business School Case 405-060, January 2005. (Revised November 2005.)
- October 2004 (Revised May 2006)
- Case
Transforming Singapore's Public Libraries (Abridged)
By: Lynda M. Applegate and Roger H. Hallowell
The Singapore Public Library system was transformed from being mediocre at best to world class using information technology, progressive human-resources management, and marketing approaches unusual for government agencies.
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Keywords:
Transformation;
Organizational Change and Adaptation;
Service Delivery;
Marketing Strategy;
Competitive Advantage;
Human Resources;
Information Technology;
Nonprofit Organizations;
Public Administration Industry;
Singapore
Applegate, Lynda M., and Roger H. Hallowell. "Transforming Singapore's Public Libraries (Abridged)." Harvard Business School Case 805-028, October 2004. (Revised May 2006.)
- September 2004 (Revised June 2005)
- Case
Otis Elevator: Accelerating Business Transformation with IT
By: F. Warren McFarlan and Brian DeLacey
Focuses on a major transformation of Otis Elevator's infrastructure. Led by the CEO, this transformation represents a remarkable long-term reengineering of all the processes of the firm to drive its operating costs down and service image up. The transformation is the...
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Keywords:
Transformation;
Cost Management;
Infrastructure;
Business Processes;
Organizational Change and Adaptation;
Information Technology
McFarlan, F. Warren, and Brian DeLacey. "Otis Elevator: Accelerating Business Transformation with IT." Harvard Business School Case 305-048, September 2004. (Revised June 2005.)
- August 2004
- Case
Microsoft.NET (Abridged)
By: Alan D. MacCormack and Kerry Herman
Set in the summer of 2000, following the unveiling of Microsoft's .NET initiative to the public. Three of the key figures in .NET's development are considering the next steps they would have to take to keep the initiative moving forward. Specifically, the challenges...
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Keywords:
Transformation;
Leadership;
Management Skills;
Organizational Structure;
Digital Platforms
MacCormack, Alan D., and Kerry Herman. "Microsoft.NET (Abridged)." Harvard Business School Case 605-025, August 2004.
- July 2004 (Revised May 2009)
- Case
Getting Participant-centered Learning to Work
By: Thomas R. Piper, James L. Heskett and Gustavo Herrero
The newly appointed dean of a South American business school is eager to transform the learning process from the traditional lecture method to one that actively engages students and contributes to the development of critical managerial skills, attitudes, and world...
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Keywords:
Change Management;
Transformation;
Business Education;
Leading Change;
Business Processes;
Organizational Change and Adaptation;
Alliances;
Education Industry;
South America
Piper, Thomas R., James L. Heskett, and Gustavo Herrero. "Getting Participant-centered Learning to Work." Harvard Business School Case 805-007, July 2004. (Revised May 2009.)
- March 2004 (Revised April 2004)
- Case
Transforming Mitsubishi Corporation, 2004
By: Michael Y. Yoshino and Haruki Umezawa
A leading Japanese general trading company with an extensive global presence is in the process of transformation. For some time, in response to the rapidly changing business environment, the company has made serious efforts to transform itself from an organization...
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Keywords:
Business or Company Management;
Transformation;
Change Management;
Problems and Challenges;
Diversification;
Strategy;
Organizational Change and Adaptation;
Globalized Firms and Management
Yoshino, Michael Y., and Haruki Umezawa. "Transforming Mitsubishi Corporation, 2004." Harvard Business School Case 904-419, March 2004. (Revised April 2004.)