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Show Results For
-
All HBS Web
(2,292)
- People (4)
- News (576)
- Research (1,292)
- Events (6)
- Multimedia (65)
- Faculty Publications (893)
- 2018
- Article
Service Operations: What's Next?
By: Joy M. Field, Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda Roth, Enrico Secchi and Jie J. Zhang
The purpose of this article is to present exciting and innovative research questions in service operations that are aligned with eight key themes and related topics determined by the Journal of Service Management (JOSM) Service Operations Expert Research Panel....
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Field, Joy M., Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda Roth, Enrico Secchi, and Jie J. Zhang. "Service Operations: What's Next?" Journal of Service Management 29, no. 1 (2018): 55–97.
- 2015
- Chapter
Reliable Sustainability Ratings: The Influence of Business Models on Information Intermediaries
By: Robert G. Eccles, Jock Herron and George Serafeim
A new generation of corporate reporting—integrated reporting—is emerging that will help investors and other key stakeholders such as employees, customers, suppliers, and NGOs develop a deeper and more comprehensive appreciation of corporate performance than what is...
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Eccles, Robert G., Jock Herron, and George Serafeim. "Reliable Sustainability Ratings: The Influence of Business Models on Information Intermediaries." Chap. 48 in The Routledge Handbook of Responsible Investment, edited by Tessa Hebb, James Hawley, Andreas Hoepner, Agnes Neher, and David Wood. Routledge, 2015.
- Teaching Interest
Overview
I am passionate about developing leaders through education. I teach organizational behavior and leadership to MBA students. I have taught the core organizational behavior class at the Harvard Extension School for four semesters, where I three times won the “Highest...
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- March 2011 (Revised April 2011)
- Exercise
The Future of BioPasteur
By: Giovanni Gavetti and Francesca Gino
The purpose of this exercise is to let students experience a few biases that can be deleterious to strategic decision-making. In particular, students are induced to fall into a confirmatory trap, and to experience other biases such as anchoring and sampling bias....
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Keywords:
Interpersonal Communication;
Decision Choices and Conditions;
Outcome or Result;
Groups and Teams;
Prejudice and Bias;
Strategy
Gavetti, Giovanni, and Francesca Gino. "The Future of BioPasteur." Harvard Business School Exercise 711-508, March 2011. (Revised April 2011.)
- 06 Aug 2020
- News
Companies Must Go Beyond Random Acts of Humanitarianism
- 27 Feb 2020
- News
Psychological Safety Will Win You The Best Business Ideas
- 4 PM – 5 PM EST, 10 Feb 2022
- Virtual Programming
From Strength to Strength: a book launch event with Arthur Brooks
Please join Professor Arthur Brooks for a conversation on his new book, From Strength to Strength: Finding Success, Happiness, and Deep Purpose in the Second Half of Life, featuring introductory remarks from Seth Klarman, (MBA 1982), CEO of The Baupost Group of Boston....
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- 2008
- Working Paper
Taste Heterogeneity, IIA, and the Similarity Critique
By: Thomas J. Steenburgh and Andrew Ainslie
The purpose of this paper is to show that allowing for taste heterogeneity does not address the similarity critique of discrete-choice models. Although IIA may technically be broken in aggregate, the mixed logit model allows neither a given individual nor the... View Details
Steenburgh, Thomas J., and Andrew Ainslie. "Taste Heterogeneity, IIA, and the Similarity Critique." Harvard Business School Working Paper, No. 09-049, September 2008.
- August 2000 (Revised July 2002)
- Background Note
Fundamental Enterprise Valuation: Introduction
The purpose of this series of notes is to define the key "drivers" of the fundamental value of equity and to illustrate how these drivers determine the future cash flows and the "present value pattern" of the underlying common stock. The series includes one technical...
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Baldwin, Carliss Y. "Fundamental Enterprise Valuation: Introduction." Harvard Business School Background Note 801-121, August 2000. (Revised July 2002.)
- 12 Apr 2013
- News
It’s just the gravy
Josh Baron
Dr. Josh Baron is a Senior Lecturer of Business Administration at Harvard Business School and a part of the Strategy Unit. In the MBA program, he teaches in the Required Core Strategy course as well as elective courses on Ownership and Leading a Family Business. He... View Details
- Web
Financial Accounting Online Course | HBS Online
Module 3 Financial Statements Understand the content and purpose of the income statement and balance sheet and how the trial balance is used to create both. Highlights Introduction Creating a Balance Sheet Introduction to Accounting...
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- Teaching Interest
Large-Scale Investment (LSI, MBA Elective Curriculum)
By: Benjamin C. Esty
Large-Scale Investment (LSI) is a case-based course about project finance that is designed for second-year MBA students. Project finance involves the creation of a legally independent project company financed with nonrecourse debt for the purpose of investing in a...
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- September 2017 (Revised March 2023)
- Case
Careem: Raising a Unicorn
By: Shikhar Ghosh and Alpana Thapar
This case follows two ex-McKinsey consultants, Magnus Olsson and Mudassir Sheikha, who in search of their true purpose decide to found Careem, a Dubai-based ride-hailing service. Following its launch in July 2012, Careem experiences rapid growth of 30% per month in the...
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Keywords:
Entrepreneurship;
Business Startups;
Information Technology;
Organizational Culture;
Decision Making;
Growth Management;
Organizational Change and Adaptation;
Transportation Industry;
Technology Industry;
Middle East;
North Africa;
United Arab Emirates
Ghosh, Shikhar, and Alpana Thapar. "Careem: Raising a Unicorn." Harvard Business School Case 818-022, September 2017. (Revised March 2023.)
- 2013
- Working Paper
What Do We Know About Corporate Headquarters? A Review, Integration, and Research Agenda
By: Markus Menz, Sven Kunisch and David J. Collis
During the past five decades, scholars have studied the corporate headquarters (CHQ)—the multidivisional firm's central organizational unit. The purpose of this article is to review the diverse and fragmented literature on the CHQ and to identify the variables of...
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Keywords:
Corporate Headquarters;
Corporate Parent;
Corporate Center;
Multidivisional Firm;
Multibusiness Firm;
Multinational Corporation;
Multinational Firms and Management;
Corporate Strategy;
Business Divisions;
Business Headquarters
Menz, Markus, Sven Kunisch, and David J. Collis. "What Do We Know About Corporate Headquarters? A Review, Integration, and Research Agenda." Harvard Business School Working Paper, No. 14-016, August 2013.
- March 2011
- Supplement
The Future of BioPasteur -- Supplement
By: Giovanni Gavetti and Francesca Gino
The purpose of this exercise is to let students experience a few biases that can be deleterious to strategic decision-making. In particular, students are induced to fall into a confirmatory trap, and to experience other biases such as anchoring and sampling bias....
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Gavetti, Giovanni, and Francesca Gino. "The Future of BioPasteur -- Supplement." Harvard Business School Supplement 711-509, March 2011.
- 20 Jun 2011
- Lessons from the Classroom
Fame, Faith, and Social Activism: Business Lessons from Bono
To Nancy F. Koehn, the history of the Irish rock band U2 has it all as a business case study: teamwork, leadership, creative destruction, branding, and strategy. Koehn's case "Bono and U2", co-written with Katherine Miller and Rachel K. Wilcox, reconstructs the story...
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- Research Summary
Current Projects
To further study team coaching and creativity, I have undertaken two field-based studies. In collaboration with Teresa Amabile, I am exploring helping and collaborative behaviors though the analysis of daily diary entries from creative work teams at a design firm....
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- January 1989 (Revised March 1995)
- Case
Du Pont Freon Products Division (A)
In 1988, the Du Pont Co. is abruptly confronted with solid scientific evidence that chlorofluorocarbons are destroying the earth's ozone shield. Du Pont, with its Freon brand product line serving markets for foam insulation, electronics solvents, and especially...
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Keywords:
Business Divisions;
Policy;
Management;
Brands and Branding;
Production;
Service Operations;
Natural Environment;
Competition;
Corporate Strategy;
Environmental Sustainability
Vietor, Richard H.K., and Forest L. Reinhardt. "Du Pont Freon Products Division (A)." Harvard Business School Case 389-111, January 1989. (Revised March 1995.)