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- All HBS Web (285)
- Faculty Publications (125)
Show Results For
- All HBS Web (285)
- Faculty Publications (125)
- 01 Dec 2013
- News
Your Own Medicine
in Michigan, Williams witnessed the satisfaction that his father and grandfather, both primary care physicians, got from helping others heal. This was his chance to feel that, too. "It was really an exposure to the kind of impact you...
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- 01 Jun 2014
- News
Alumni and Faculty Books for June 2014
in the Networked Age by Reid Hoffman, Ben Casnocha, and Chris Yeh (MBA 2000) (Harvard Business Review Press) The employer-employee relationship is broken. The old model of guaranteed long-term employment no longer works in a business...
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- 09 Sep 2008
- First Look
First Look: September 9, 2008
H.Watson, Yu-Sheng Zheng Abstract In this paper, we study managers' errors in decision making for inventory replenishment and how these errors affect their inventory system. In particular, primarily for its expected relationship with the...
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Sean Silverthorne
- 21 May 2013
- First Look
First Look: May 21
Bonuses Increase Employee Satisfaction and Team Performance By: Anik, Lalin, Lara B. Aknin, Michael I. Norton, Elizabeth W. Dunn, and Jordi Quoidbach Abstract—In two field studies, we explore the impact of providing employees and...
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Sean Silverthorne
- 15 Jul 2008
- First Look
First Look: July 15, 2008
and Rohini Somanathan Publication:In Handbook of Development Economics. Vol. 4, edited by T. Paul Schultz and John Strauss. Elsevier Science & Technology Books, 2008 Abstract This chapter focuses on the relationship between public...
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Martha Lagace
- June 2018
- Teaching Note
Difficult Conversations and Dealing with Challenging Situations at Work
By: Boris Groysberg and Amram Migdal
Teaching Note for HBS Nos. 416-031, 416-032, 416-033, 416-034, 416-035, and 416-036.
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Keywords:
Communication;
Communication Intention and Meaning;
Human Resources;
Employee Relationship Management;
Management Skills;
Performance;
Performance Evaluation;
Personal Development and Career;
Relationships;
Groups and Teams;
Social Psychology;
Attitudes;
Behavior;
Conflict and Resolution;
Conflict Management;
Emotions;
Perception;
Personal Characteristics;
Perspective;
Power and Influence;
Prejudice and Bias;
Reputation;
Satisfaction;
Trust
- 14 Feb 2012
- First Look
First Look: February 14
(TMTs) by creating psychological conditions of trust and facilitating learning from failures in their teams. Structural equation modeling (SEM) analyses of survey data collected from 77 TMTs indicate that the relationship between CEO...
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Carmen Nobel
- 20 Feb 2006
- Research & Ideas
Are Company Founders Underpaid?
The interests of these "organizationally centered" executives are more likely to be aligned with those of the owners. Stewards identify closely with the organization and thus derive higher satisfaction from behaviors that...
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- March 2021 (Revised October 2021)
- Teaching Note
Afterpay U.S.: The Omnichannel Dilemma
By: Antonio Moreno and Anibha Singh
Teaching Note for HBS Case No. 519-086. In 2018, Nick Molnar, the founder of the Australia-based online payment service Afterpay began its expansion to the U.S. market. The service had gained a loyal following in Australia by enabling customers to pay for online...
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Keywords:
Omnichannel Retail;
Digital Marketing;
Business Startups;
Business Growth and Maturation;
Business Model;
Business Organization;
For-Profit Firms;
Change Management;
Customer Value and Value Chain;
Customer Relationship Management;
Customer Satisfaction;
Financing and Loans;
Microfinance;
Global Strategy;
Marketing Strategy;
Market Entry and Exit;
Digital Platforms;
Product Development;
Supply Chain Management;
Business and Stakeholder Relations;
Networks;
Network Effects;
Internet and the Web;
Financial Services Industry;
Technology Industry;
United States;
Australia
- April 2019
- Case
Afterpay U.S.: The Omnichannel Dilemma
By: Antonio Moreno, Donald Ngwe and George Gonzalez
In 2018, Nick Molnar, the founder of the Australia-based online payment service Afterpay began its expansion to the U.S. market. The service had gained a loyal following in Australia by enabling customers to pay for online purchases through four interest-free...
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Keywords:
Omnichannel Retail;
Multi-sided Platforms;
Value Creation;
Business Model Innovation;
Fintech;
Digital Marketing;
Disruptive Innovation;
Business Startups;
Business Growth and Maturation;
Business Model;
Business Organization;
For-Profit Firms;
Change Management;
Customer Value and Value Chain;
Customer Relationship Management;
Customer Satisfaction;
Financing and Loans;
Microfinance;
Global Strategy;
Marketing Channels;
Brands and Branding;
Marketing Strategy;
Market Entry and Exit;
Digital Platforms;
Product Development;
Supply Chain Management;
Business and Stakeholder Relations;
Networks;
Network Effects;
Internet and the Web;
Financial Services Industry;
Retail Industry;
Technology Industry;
United States;
Australia
Moreno, Antonio, Donald Ngwe, and George Gonzalez. "Afterpay U.S.: The Omnichannel Dilemma." Harvard Business School Case 519-086, April 2019.
- 01 Dec 2016
- News
Alumni Books of 2016
indexing to make their portfolio stronger and more profitable. The Pie Life: A Guilt-Free Recipe For Success and Satisfaction by Samantha Ettus (MBA 2001) (Ghost Mountain Books) Ettus wants to change the way you think about work/life...
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- 01 Apr 1999
- News
An Eye to the East
belief that to prepare managers well, we have to change. What we're doing in Asia has grown out of that belief. We need to create new intellectual capital to underpin our goals at HBS. Thus, we must deepen and extend the quantity and quality of research in Asia and the...
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Alejandro Reyes
- 18 Dec 2012
- First Look
First Look: December 18
relationships when it instead primarily encourages newcomers to express their personal identities. In a field experiment carried out in a large business process outsourcing company, we found that initial socialization focused on personal...
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Carmen Nobel
- 04 Jun 2013
- First Look
First Look: June 4
that allowed the Clinic to excel at patient satisfaction without jeopardizing its traditional strengths. Publisher's link:...
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Sean Silverthorne
- December 2018
- Case
Choosy
By: Jeffrey J. Bussgang and Julia Kelley
Founded in 2017, Choosy is a data-driven fashion startup that uses algorithms to identify styles trending on social media. After manufacturing similar items using a China-based supply chain, Choosy sells them to consumers through its website and social media pages....
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Keywords:
Artificial Intelligence;
Algorithms;
Machine Learning;
Neural Networks;
Instagram;
Influencer;
Fast Fashion;
Design;
Customer Satisfaction;
Customer Focus and Relationships;
Decision Making;
Cost vs Benefits;
Innovation and Invention;
Brands and Branding;
Product Positioning;
Demand and Consumers;
Supply Chain;
Production;
Logistics;
Business Model;
Expansion;
Internet and the Web;
Mobile and Wireless Technology;
Digital Platforms;
Social Media;
Technology Industry;
Fashion Industry;
North and Central America;
United States;
New York (state, US);
New York (city, NY)
- 01 Dec 2001
- News
Reaching Out
satisfaction of applying their learning to a problem about which they care a great deal." Funded by the School principally through generous alumni gifts and supplementing what employer organizations can pay, fellowships enable students to...
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- 31 Jul 2012
- First Look
First Look: July 31
examine the psychological mechanism explaining the relationship between bad weather and increased productivity. Our findings support our proposed model and suggest that worker productivity is higher on bad rather than good weather days....
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Carmen Nobel
- 01 Jul 2008
- First Look
First Look: July 1, 2008
the students' was 0.60. The students estimated that between 21% and 42% of U.S. jobs are potentially offshorable. Echoing Blinder, the student data suggested a positive correlation between offshorability and education. The student data also revealed a positive or...
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Martha Lagace
- 03 Mar 2009
- First Look
First Look: March 3, 2009
and complementary effects across channels to provide sales forecasting, promotion planning, and customer relationship management guidance to multichannel managers. We investigate three contingencies in a sales analysis of a leading U.S....
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Martha Lagace
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
forthcoming Journal of Financial and Quantitative Analysis Leverage and the Beta Anomaly By: Baker, Malcolm, Mathias F. Hoeyer, and Jeffrey Wurgler Abstract— The well-known weak empirical relationship between beta risk and the cost of...
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Keywords:
Dina Gerdeman