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Show Results For
-
All HBS Web
(8,673)
- People (12)
- News (1,258)
- Research (6,574)
- Events (34)
- Multimedia (49)
- Faculty Publications (5,404)
- November 2006
- Article
CRM Implementation: Effectiveness Issues and Insights
By: Timothy Bohling, Douglas Bowman, Steve LaValle, Vikas Mittal, Das Narayandas, Girish Ramani and Rajan Varadarajan
Bohling, Timothy, Douglas Bowman, Steve LaValle, Vikas Mittal, Das Narayandas, Girish Ramani, and Rajan Varadarajan. "CRM Implementation: Effectiveness Issues and Insights." Journal of Service Research 9, no. 2 (November 2006): 184–194.
- 1999
- Chapter
Agency in the Context of Labor Management
By: K. L. Valley
Valley, K. L. "Agency in the Context of Labor Management." In Negotiating on Behalf of Others: Advice to Lawyers, Business Executives, Sports Agents, Diplomats, Politicians, and Everybody Else, edited by Robert Mnookin, Lawrence Susskind, and Pacey C. Foster, 196–202. Thousand Oaks, CA: SAGE Publications, 1999.
- 02 May 2011
- Research & Ideas
Casino Payoff: Hands-Off Management Works Best
At the gambling meccas that employ them, they are called "casino hosts"—essentially front-line employees with nevertheless big responsibilities. These staffers work to develop one-on-one relationships with high-rollers to make sure they...
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- January 1993 (Revised November 1993)
- Case
FCB and Publicis (B): Managing Client and Country Diversity
Discusses FCB and Publicis, partners in a global advertising agency alliance, working together with their clients to provide excellent service. May be used with FCB and Publicis (A): Forming the Alliance and (C): The German-Led Network.
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Keywords:
Customer Relationship Management;
Alliances;
Cooperation;
Globalized Firms and Management;
Partners and Partnerships;
Marketing Strategy;
Advertising;
Diversity;
Advertising Industry;
France;
Germany;
United States
Kanter, Rosabeth M. "FCB and Publicis (B): Managing Client and Country Diversity." Harvard Business School Case 393-100, January 1993. (Revised November 1993.)
- 28 May 2019
- Working Paper Summaries
Labor Market Shocks and the Demand for Trade Protection: Evidence from Online Surveys
Keywords:
by Rafael Di Tella and Dani Rodrik
- February 2024
- Supplement
Ada: On Fundraising and Cofounding
By: Reza Satchu and Patrick Sanguineti
Mike Murchison, cofounder and CEO of Ada, shares his fundraising philosophy and reflects on what he believes underpins a successful cofounder relationship.
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Keywords:
Founder;
Entrepreneur;
Business Startups;
Entrepreneurship;
Partners and Partnerships;
Entrepreneurial Finance
Satchu, Reza, and Patrick Sanguineti. "Ada: On Fundraising and Cofounding." Harvard Business School Multimedia/Video Supplement 824-708, February 2024.
- May 29, 2018
- Article
Building Your Own Network When You're Part of a Family Business
By: Josh Baron and Judy Lin Walsh
Baron, Josh, and Judy Lin Walsh. "Building Your Own Network When You're Part of a Family Business." Harvard Business Review (website) (May 29, 2018).
- 2022
- Interview
Prime Venture Partners Podcast: #104 Tarun Khanna, Professor, Harvard Business School, on Creating the Conditions to Create, The Value Of Trust & The Power of Diversity
By: Tarun Khanna and Shripati Acharya
Tarun Khanna, Professor at the Harvard Business School chats with Shripati Acharya, Managing Partner Prime Venture Partners regarding: Creating the Conditions to Create, State of Entrepreneurship: India vs China, The Value of Trust in Entrepreneurship, Working with...
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"Prime Venture Partners Podcast: #104 Tarun Khanna, Professor, Harvard Business School, on Creating the Conditions to Create, The Value Of Trust & The Power of Diversity." Prime Venture Partners Podcast, Prime Venture Partners, 2022.
- 2023
- Working Paper
The Value of Professional Ties in B2B Markets
By: Navid Mojir and Sriya Anbil
We study how a particular form of social ties (i.e., professional ties proxied by past employment) affects price and profitability in business-to-business (B2B) markets. While most of the work on social ties focuses on information diffusion in business-to-consumer...
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Keywords:
Professional Ties;
Social Ties;
Business-to-business Marketing;
B2B Marketing;
Repo;
Individual Connections;
B2B Pricing;
Pricing;
Decision-making In Financial Markets;
Marketing;
Relationships;
Price;
Financial Markets;
Decision Making
Mojir, Navid, and Sriya Anbil. "The Value of Professional Ties in B2B Markets." Harvard Business School Working Paper, No. 22-037, November 2021. (Revised September 2023.)
- September 2020
- Case
Enabling Teamwork at the Cleveland Clinic
By: Amy C. Edmondson and Michaela J. Kerrissey
This case examines efforts to foster teamwork within and across work units in the Cleveland Clinic, a large, distributed healthcare delivery organization. With a long history of valuing teamwork since its founding in 1921, the Clinic had taken dramatic steps to further...
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Keywords:
Teamwork;
Teaming;
Health Care;
Health Care and Treatment;
Groups and Teams;
Health Industry;
United States
Edmondson, Amy C., and Michaela J. Kerrissey. "Enabling Teamwork at the Cleveland Clinic." Harvard Business School Case 621-040, September 2020.
- April 2020
- Case
Cockpit Dynamics in Air France 447 and United 232
By: Amy C. Edmondson and Joshua Raymond
This case compares leadership and team dynamics between the cockpit crews in two renowned passenger airline crashes, twenty years apart: Air France 447 in 2009 and United 232 in 1989. The key dimensions of difference across the cases include organization and task...
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Keywords:
Teams;
Team Launch;
Crisis Management;
Groups and Teams;
Leadership;
Communication;
Air Transportation Industry
Edmondson, Amy C., and Joshua Raymond. "Cockpit Dynamics in Air France 447 and United 232." Harvard Business School Case 620-127, April 2020.
- March 2015
- Case
MELF and Business Culture in the Twin Cities (A)
By: Clayton S. Rose and David Lane
Leaders of the many Fortune 500 firms headquartered in Minneapolis-St. Paul have a long history of engaging collectively, and with educational, political and social leaders, to deal with important community issues. Focusing on the participation of leading CEOs in the...
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Rose, Clayton S., and David Lane. "MELF and Business Culture in the Twin Cities (A)." Harvard Business School Case 315-078, March 2015.
- April 2013 (Revised August 2015)
- Background Note
Comparative Advantage
The theory of comparative advantage is a factor in international trade. In this note, we introduce the basic economics of comparative advantage and study its key implications.
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Keywords:
Comparative Advantage;
Economics;
International Trade;
Trade;
Cooperation;
Business and Government Relations
Weinzierl, Matthew. "Comparative Advantage." Harvard Business School Background Note 713-080, April 2013. (Revised August 2015.)
- July 1990 (Revised April 1998)
- Supplement
Nordstrom: Dissension in the Ranks? (B)
By: Robert L. Simons and Hilary Weston
Presents a follow-up to the (A) case.
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Keywords:
Rank and Position;
Conflict and Resolution;
Consumer Products Industry;
Apparel and Accessories Industry
Simons, Robert L., and Hilary Weston. "Nordstrom: Dissension in the Ranks? (B)." Harvard Business School Supplement 192-027, July 1990. (Revised April 1998.)
- December 2007 (Revised July 2010)
- Case
Who Killed Bhavani Manjula? A Story of Microfinance in Andhra Pradesh (A)
By: V. Kasturi Rangan and Katharine Lee
Rangan, V. Kasturi, and Katharine Lee. "Who Killed Bhavani Manjula? A Story of Microfinance in Andhra Pradesh (A)." Harvard Business School Case 508-021, December 2007. (Revised July 2010.)
- July 2003 (Revised January 2004)
- Case
Swedish Lottery Bonds
Profiling nonsystematic risk for a bond investor, the case describes lottery bond issues by the Swedish National Debt Office (SNDO). Swedish lottery bonds are a specific type of financial fixed income instrument for Swedish retail investors. The distinctive feature of...
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Keywords:
Bonds;
Business and Government Relations;
Public Administration Industry;
Retail Industry;
Sweden
Chacko, George C., Peter A. Hecht, Vincent Dessain, and Anders Sjoman. "Swedish Lottery Bonds." Harvard Business School Case 204-048, July 2003. (Revised January 2004.)
- May 1993 (Revised March 1995)
- Case
PEPSI: The Indian Challenge
On November 9, 1987, the Government of India's Project Approval Board approved PepsiCo's second proposal to enter the country. The package that had been approved differed substantially, however, from the one that Pepsi and its local partners had proposed more than a...
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Keywords:
Joint Ventures;
Business and Government Relations;
Food and Beverage Industry;
United States;
India
Ghemawat, Pankaj. "PEPSI: The Indian Challenge." Harvard Business School Case 793-060, May 1993. (Revised March 1995.)
- 1996
- Chapter
Sequencing to Build Coalitions: With Whom I Should I Talk First?
Sebenius, James K. "Sequencing to Build Coalitions: With Whom I Should I Talk First?" In Wise Choices: Decisions, Games, and Negotiations, edited by Richard Zeckhauser, Ralph Keeney, and James Sebenius, 324–348. Boston, MA: Harvard Business School Press, 1996.