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All HBS Web
(4,482)
- People (4)
- News (664)
- Research (2,138)
- Events (17)
- Multimedia (27)
- Faculty Publications (1,465)
Show Results For
-
All HBS Web
(4,482)
- People (4)
- News (664)
- Research (2,138)
- Events (17)
- Multimedia (27)
- Faculty Publications (1,465)
- October 14, 2019
- Article
Designing Better Online Review Systems
- July 8, 2022
- Article
How to Conduct a Great Performance Review
- December 2013 (Revised March 2016)
- Case
Managing Online Reviews on TripAdvisor
- June 2016
- Article
Understanding Online Hotel Reviews Through Automated Text Analysis
- 2022
- Working Paper
Consumer Reviews and Regulation: Evidence from NYC Restaurants
- Article
The Market Design and Policy of Online Review Platforms
- September 2019
- Article
The Effect of Enforcement Transparency: Evidence from SEC Comment-Letter Reviews
- November–December 2021
- Article
Does Gender Matter? The Effect of Management Responses on Reviewing Behavior
- 2015
- Working Paper
Online Word of Mouth and Product Review Disagreement
- Article
Shareholder View vs Stakeholder View of a Firm: A Review
- Research Summary
Crowdsourced reviews
To determine whether online consumer reviews influence the way that reputation is formed, Professor Luca has combined reviews from the website Yelp.com with public restaurant data. He has shown that a one-star increase in Yelp ratings results in a 5- to 9-percent... View Details
- 2018
- Article
Insight into Gender Differences in STEM: Evidence from Peer Reviews in an Engineering Class
- 16 Sep 2013
Information Session
- 2010
- Article
Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics
- April 1986 (Revised May 1986)
- Case
Harvard Review
- 01 Dec 2020
- News
In Review
- Person Page
DENIAL reviews
"A wake-up call to be sure that we dont allow ourselves to confuse our maps with the actual territory."
strategy+business "2010 Best Business Books," Winter 2010
... View Details
- Research Summary
The limits of reviews
Consumer reviews are an important source of information in the digital age. Yet there are limits to the role that reviews can play. In a case study, Professor Luca discusses the limits of reviews and how companies can create more comprehensive reputation systems... View Details
- December 2015
- Teaching Plan
Managing Online Reviews on TripAdvisor
- 06 May 2011
- News