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- Faculty Publications (128)
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- All HBS Web (522)
- Faculty Publications (128)
- July 2002 (Revised August 2002)
- Case
SIG Beverages (A)
SIG Beverages, a leading supplier of bottling and packaging systems for the beverage industry, has recognized an opportunity in providing services for its product end users. Management's challenge is to develop a service portfolio to address end users' needs, while...
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Keywords:
Organizational Change and Adaptation;
Production;
Service Delivery;
Manufacturing Industry;
Italy
Oliva, Rogelio, and James Quinn. "SIG Beverages (A)." Harvard Business School Case 603-018, July 2002. (Revised August 2002.)
- February 2012 (Revised April 2017)
- Case
Schneider Electric: Becoming the Global Specialist in Energy Management
By: John D. Macomber and Rachna Tahilyani
Global electrical products company assesses growth and market demands in India. Company must decide between a products acquisition or developing a service business. Students need to be aware of different country conditions, demands on implementation of different...
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Macomber, John D., and Rachna Tahilyani. "Schneider Electric: Becoming the Global Specialist in Energy Management." Harvard Business School Case 212-082, February 2012. (Revised April 2017.)
- April 2020
- Teaching Note
Cambridge Franchise Partners
By: Richard S. Ruback, Royce Yudkoff and Ahron Rosenfeld
Teaching Note for HBS No. 217-082. Cambridge Franchise Partners (CFP) was established by Matt Perelman and Alex Sloane (both HBS ’15) to pursue a roll-up strategy in the quick service restaurant (QSR) sector. Burger King (BK) approved CFP’s request to become a...
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- April 2009 (Revised August 2009)
- Case
Petrobras in Ecuador (A)
By: Aldo Musacchio, Lena G. Goldberg and Ricardo Reisen de Pinho
On October 18, 2007, Ecuador's President Rafael Correa announced his intention to migrate Petrobras' existing participation contracts to exploit oil reserves in Ecuador's Blocks 18 and 31 to servicing agreements under which Petrobras would be paid a production fee and...
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Keywords:
Metals and Minerals;
Globalized Firms and Management;
Corporate Governance;
Government Administration;
Taxation;
Contracts;
Negotiation Process;
Negotiation Tactics;
Public Ownership;
Business and Government Relations;
Business and Shareholder Relations;
Brazil;
Ecuador
Musacchio, Aldo, Lena G. Goldberg, and Ricardo Reisen de Pinho. "Petrobras in Ecuador (A)." Harvard Business School Case 309-107, April 2009. (Revised August 2009.)
- January 2009 (Revised June 2009)
- Case
Distribution at American Airlines (A)
By: Benjamin Edelman
American Airlines sought to reduce the fees it pays to global distribution services (GDSs)—such as SABRE—to reach travel agents. But GDSs held significant tactical advantages. For example, GDSs had signed long-term exclusive contracts with the corporate customers who...
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Keywords:
Price;
Globalized Firms and Management;
Governing Rules, Regulations, and Reforms;
Distribution;
Service Operations;
Competition;
Air Transportation Industry;
Travel Industry
Edelman, Benjamin. "Distribution at American Airlines (A)." Harvard Business School Case 909-035, January 2009. (Revised June 2009.) (request a courtesy copy.)
- January 2021 (Revised March 2022)
- Teaching Note
Ureed.com: The Marketplace for Language
This case explores the growth of Ureed, an online marketplace for translation services that is powered by a workforce consisting of remote freelancers who are based in the United Arab Emirates. Nour Al Hassan, the founder and CEO faced the challenge of how best to...
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- September 2019 (Revised February 2022)
- Supplement
Glenn Defense Marine Asia (B)
By: Susanna Gallani, Anja Anliker, Luke Hodges and Amram Migdal
This case describes the growth of Glenn Defense Marine Asia (GDMA) under the leadership of Leonard Glenn Francis. GDMA provided ship husbanding and logistical support services to the United States Navy when Navy ships visited various ports in Southeast Asia. The case...
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Keywords:
Business Ventures;
Business Growth and Maturation;
Crime and Corruption;
Ethics;
Fairness;
Moral Sensibility;
Values and Beliefs;
Governance;
Corporate Accountability;
Governance Controls;
Government and Politics;
Law;
Contracts;
Lawfulness;
Operations;
Service Industry;
Service Industry;
Asia;
Southeast Asia;
Malaysia;
Singapore
Gallani, Susanna, Anja Anliker, Luke Hodges, and Amram Migdal. "Glenn Defense Marine Asia (B)." Harvard Business School Supplement 120-037, September 2019. (Revised February 2022.)
- September 2019 (Revised February 2022)
- Case
Glenn Defense Marine Asia (A)
By: Susanna Gallani, Anja Anliker, Luke Hodges and Amram Migdal
This case describes the growth of Glenn Defense Marine Asia (GDMA) under the leadership of Leonard Glenn Francis. GDMA provided ship husbanding and logistical support services to the United States Navy when Navy ships visited various ports in Southeast Asia. The case...
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Keywords:
Business Ventures;
Business Growth and Maturation;
Crime and Corruption;
Ethics;
Fairness;
Moral Sensibility;
Values and Beliefs;
Governance;
Corporate Accountability;
Governance Controls;
Government and Politics;
Law;
Contracts;
Lawfulness;
Operations;
Service Industry;
Service Industry;
Asia;
Southeast Asia;
Malaysia;
Singapore
Gallani, Susanna, Anja Anliker, Luke Hodges, and Amram Migdal. "Glenn Defense Marine Asia (A)." Harvard Business School Case 120-036, September 2019. (Revised February 2022.)
- November 1990 (Revised September 2004)
- Case
Circuit City Stores, Inc. (A)
By: William J. Bruns Jr. and Susan Harmeling
Circuit City sells consumer electronic equipment, appliances, and extended service and warranty contracts which supplement those provided by equipment manufacturers. Equipment is sold at low margins, while warranties carry very high margins. A question has been raised...
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Keywords:
Sales;
Cost;
Profit;
Financial Statements;
Revenue;
Marketing Strategy;
Electronics Industry;
Consumer Products Industry
Bruns, William J., Jr., and Susan Harmeling. "Circuit City Stores, Inc. (A)." Harvard Business School Case 191-086, November 1990. (Revised September 2004.)
- October 1998 (Revised December 1999)
- Case
Lockheed Martin IMS: Making a Contribution and a Profit
By: Rosabeth M. Kanter and Courtney Purrington
Examines Lockheed Martin's attempt to move from its traditional reliance on defense/aerospace contracts into providing outsourced government services in the social sector. The protagonist reflects on the past 24 years of rapid growth in the company and the myriad...
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Keywords:
Social Enterprise;
Partners and Partnerships;
Diversification;
Performance Effectiveness;
Job Cuts and Outsourcing;
Welfare;
Private Ownership;
Public Ownership;
Privatization;
Strategic Planning;
United States
Kanter, Rosabeth M., and Courtney Purrington. "Lockheed Martin IMS: Making a Contribution and a Profit." Harvard Business School Case 399-018, October 1998. (Revised December 1999.)
- October 2003 (Revised November 2004)
- Case
Joe Bachelder: Executive Pay Negotiator
By: Jason R. Barro, Brian J. Hall and Aaron Zimmerman
Joe Bachelder was the leading executive pay negotiator in the United States, securing generous contracts for CEOs and executives at Fortune 500 companies. The CEO of Victor Sports Co. resigned, and the board offered the job to Charles Suarez, a star executive from a...
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- 11 Jan 2022
- Cold Call Podcast
Can Entrepreneurs and Governments Team Up to Solve Big Problems?
- 24 Mar 2008
- Research & Ideas
Reducing Risk with Online Advertising
it's often hard to know whether you've received the service you've contracted to receive and have paid for. You've got a bill. Have you also received the benefit of the service—the customers? Certainly you...
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- 12 May 2009
- First Look
First Look: May 12, 2009
follow these practices successfully will have a distinct advantage over their shortsighted competitors. When Contracts Destroy Trust Authors:Deepak Malhotra Publication:Harvard Business Review 87, no. 5 (May 2009): 25 Abstract View Details
Keywords:
Martha Lagace
- December 2011 (Revised June 2012)
- Case
Samasource: Give Work, Not Aid
By: Francesca Gino and Bradley R. Staats
Samasource sought to use work, not aid, for economic development. The company secured contracts for digital services from large companies in the United States and Europe, divided the work up into small pieces (called microwork) and then sent it to delivery centers in...
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Gino, Francesca, and Bradley R. Staats. "Samasource: Give Work, Not Aid." Harvard Business School Case 912-011, December 2011. (Revised June 2012.)
Shield AI
Shield AI’s quadcopter—with no pilot and no flight plan—could clear a building and outpace human warfighters by almost five minutes in 2017. This was not to say that it was better than the warfighters or would replace their jobs, but it was evidence that autonomous...
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Celia Stafford
Celia Stafford is a doctoral student in Health Policy (Management). She received a B.A. in Mathematics and Economics from Emory University in 2017 and an MPH focused in Biostatistics from the University of North Carolina at Chapel Hill in 2020. She is also... View Details
- August 2015 (Revised August 2015)
- Case
Hoag Orthopedic Institute
By: Robert S. Kaplan and Jonathan Warsh
Two groups of orthopedic surgeons form a joint venture with a community hospital to establish Hoag Orthopedic Institute, a for-profit hospital and two ambulatory service centers. By controlling and integrating all aspects of the patients' medical treatment, the...
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Keywords:
Outcomes Measurement;
Bundled Payment;
Health Care;
Activity-based Costing And Management;
Measurement and Metrics;
Activity Based Costing and Management;
Competitive Strategy;
Medical Specialties;
Health Care and Treatment;
Outcome or Result;
Health Industry
Kaplan, Robert S., and Jonathan Warsh. "Hoag Orthopedic Institute." Harvard Business School Case 115-023, August 2015. (Revised August 2015.)
- Article
Landing the First Job: The Value of Intermediaries in Online Hiring
By: Christopher Stanton and Catherine Thomas
Online markets for remote labor services allow workers and firms to contract with each other directly. Despite this, intermediaries—called outsourcing agencies—have emerged in these markets. This paper shows that agencies signal to employers that inexperienced workers...
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Stanton, Christopher, and Catherine Thomas. "Landing the First Job: The Value of Intermediaries in Online Hiring." Review of Economic Studies 83, no. 2 (April 2016): 810–854.