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Show Results For
-
All HBS Web
(2,145)
- People (7)
- News (589)
- Research (1,116)
- Events (1)
- Multimedia (4)
- Faculty Publications (514)
Roy D. Shapiro
Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration. He is currently the faculty co-chair of the School's Technology and Operations Management Unit... View Details
- June 1989 (Revised July 1993)
- Case
CIGNA Worldwide
- October 1989 (Revised June 1993)
- Case
RKO Warner Video, Inc.: Incentive Compensation Plan
- February 2013
- Case
YouTube Channels
The Magic That Makes Customer Experiences Stick
The field of customer experience (CX) design — which aims to ensure that customers have positive touch points with companies while buying and consuming their products and services — has grown quickly in recent years. Research has shown that memorable experiences,... View Details
- 03 Oct 2005
- Research & Ideas
The Truck Driver Who Reinvented Shipping
- December 2019 (Revised December 2022)
- Case
TXU (A): Powering the Largest Leveraged Buyout in History
- 15 Apr 2015
- Research & Ideas
Why Americans Voted for an Income Tax
- September 2008 (Revised February 2009)
- Case
Ocean Tomo: Building a Market for Intellectual Property
- November 2002 (Revised August 2003)
- Case
MedSource Technologies
- June 2008 (Revised July 2008)
- Case
Kit Hinrichs at Pentagram (A)
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
- 03 Mar 2008
- Working Paper Summaries
Testing a Purportedly More Learnable Auction Mechanism
- September 2020 (Revised June 2021)
- Case
Eaton Corporation: Portfolio Transformation and The Cost of Capital
- June 2023
- Supplement
Clash of Two Giants Simulation Exercise
Benjamin C. Esty
Benjamin Esty is the Roy and Elizabeth Simmons Professor of Business Administration at Harvard Business School. Over the years, he has taught a variety of courses ranging from advanced corporate finance and project finance to competitive strategy and leadership. He... View Details
- February 2013 (Revised March 2013)
- Case
Agero: Enhancing Capabilities for Customers
This case illustrates the importance of choosing a primary customer as the basis for organization design. Cross Country Group managers adjusted resource allocation, organization design and performance measures over time to transform Cross Country Group from an... View Details
- February 2009 (Revised April 2011)
- Supplement
Mistry Architects (C)
George Serafeim
George Serafeim is the Charles M. Williams Professor of Business Administration at Harvard Business School, where he co-leads the Climate and Sustainability Impact Lab in the Digital, Data, and Design Institute. He teaches the course "Risks, Opportunities and... View Details
- Research Summary