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Show Results For
-
All HBS Web
(10,709)
- People (29)
- News (2,328)
- Research (6,532)
- Events (57)
- Multimedia (85)
- Faculty Publications (5,003)
Michelle A. Kinch
Michelle Kinch's research uses both laboratory and field experiments to examine how firms can more productively build relationships with customers by understanding and influencing their operating behavior. Her research agenda has begun with an investigation of the...
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- 2020
- Article
A Practical Approach to Sales Compensation: What Do We Know Now? What Should We Know in the Future?
By: Doug J. Chung, Byungyeon Kim and Niladri B. Syam
Personal selling represents one of the most important elements in the marketing mix, and appropriate management of the sales force is vital to achieving the organization’s objectives. Among the various instruments of sales management, compensation plays a pivotal role...
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Keywords:
Sales Compensation;
Sales Management;
Sales Strategy;
Principal-agent Theory;
Structural Econometrics;
Field Experiments;
Machine Learning;
Artificial Intelligence;
Salesforce Management;
Compensation and Benefits;
Motivation and Incentives;
AI and Machine Learning
Chung, Doug J., Byungyeon Kim, and Niladri B. Syam. "A Practical Approach to Sales Compensation: What Do We Know Now? What Should We Know in the Future?" Foundations and Trends® in Marketing 14, no. 1 (2020): 1–52.
- 09 May 2012
- Research & Ideas
Clayton Christensen’s “How Will You Measure Your Life?”
2010) and Karen Dillon, the book uses meaningful corporate and personal anecdotes to extoll the value of theory in finding and creating happiness. "You'll see that without...
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- 29 Oct 2019
- Sharpening Your Skills
Robots in the Boardroom
Learning Teaches Us about CEO Leadership StyleResearchers turn to machine-learning technology to look for links between a CEO's communications style and company performance. Use Artificial Intelligence to...
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Keywords:
by Sean Silverthorne
- 2013
- Working Paper
Where do the Most Active Customers Originate and How Can Firms Keep Them Engaged?
By: Clarence Lee, E. Ofek and Thomas Steenburgh
In this paper, we study how firms offering Web services can acquire and develop an active customer base. We focus on two basic questions. First, how does the method of customer acquisition affect the way customers use the service to meet their own needs and to interact...
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- 09 Oct 2020
- HBS Seminar
Jeffrey L. Furman, BU, Questrom Sch of Business
- Web
Creating Value in Business and Government (HKS-HBS Joint Degree Seminar) - Course Catalog
management styles and processes, or risk management). Students will emerge from this course with an understanding of questions such as: how a regulation is developed and...
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- January 2008 (Revised August 2008)
- Case
AT&T v. Microsoft (A): IP Litigation Strategy
By: Willy Shih
This case examines a hard fought litigation over a patent that originated at Bell Labs. It illustrates the challenges that technology companies face today innovating in a complex intellectual property environment in fields where there is a high amount of...
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Keywords:
Technological Innovation;
Patents;
Lawsuits and Litigation;
Conflict and Resolution;
Strategy;
Technology Industry
Shih, Willy. "AT&T v. Microsoft (A): IP Litigation Strategy." Harvard Business School Case 608-080, January 2008. (Revised August 2008.)
- 08 Nov 2013
- HBS Seminar
Laura Diaz Anadon, Harvard Kennedy School
- September 2003
- Case
Driving Change at Seagate
By: Rosabeth M. Kanter, Douglas A Raymond and Lyn Baranowski
A new CEO, Steve Luczo, together with COO Bill Watkins, have led a turnaround of Seagate, raising productivity dramatically and increasing innovation through teamwork, cross-functional collaboration, and other transformations in the culture of this manufacturer of disk...
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Keywords:
Growth and Development;
Transformation;
Business and Shareholder Relations;
Collaborative Innovation and Invention;
Groups and Teams;
Performance Productivity;
Initial Public Offering;
Going Public;
Information Technology Industry
Kanter, Rosabeth M., Douglas A Raymond, and Lyn Baranowski. "Driving Change at Seagate." Harvard Business School Case 304-002, September 2003.
- 23 May 2013
- News
Six Ways to Befriend Future Tech Billionaires
- October 2002 (Revised March 2013)
- Case
Intermountain Health Care
By: Richard M.J. Bohmer, Amy C. Edmondson and Laura Feldman
Intermountain Health Care (IHC), an integrated delivery system based in Utah, has adopted a new strategy for managing health care delivery. The approach focuses management attention not only on the facilities where care takes place but also on physician decision making...
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Keywords:
Ethnicity;
Innovation Strategy;
Cost Management;
Information Technology;
Organizational Structure;
Technology Adoption;
Performance Improvement;
Problems and Challenges;
Adoption;
Change Management;
Cost vs Benefits;
Health Care and Treatment;
Health Industry;
Utah
Bohmer, Richard M.J., Amy C. Edmondson, and Laura Feldman. "Intermountain Health Care." Harvard Business School Case 603-066, October 2002. (Revised March 2013.)
- June 2010 (Revised November 2011)
- Case
Zensar: The Future of Vision Communities (A)
By: David A. Garvin and Rachna Tahilyani
Zensar is a rapidly growing, mid-sized Indian IT services company with a collaborative management philosophy and innovative HR policies. One of its practices, Vision Communities, is an inclusive forum for innovation and strategy formulation. As the company grows,...
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Keywords:
Human Resources;
Collaborative Innovation and Invention;
Leadership Style;
Growth and Development Strategy;
Management Practices and Processes;
Organizational Culture;
Cooperation;
Information Technology Industry;
India
Garvin, David A., and Rachna Tahilyani. "Zensar: The Future of Vision Communities (A)." Harvard Business School Case 311-024, June 2010. (Revised November 2011.)
- May 2006
- Case
Esterline Technologies: Lean Manufacturing
By: Richard L. Nolan, Karen A. Brown and Subodha Kumar
Raises the issue of the appropriate role of IT in lean manufacturing. Most large manufacturing companies have implemented ERP IT systems to support lean manufacturing practices. The Kerry plant of Esterline Technologies attempted an ERP implementation and then...
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Keywords:
Decisions;
Technological Innovation;
Management Analysis, Tools, and Techniques;
Management Systems;
Production;
Information Technology;
Technology Adoption;
Manufacturing Industry
Nolan, Richard L., Karen A. Brown, and Subodha Kumar. "Esterline Technologies: Lean Manufacturing." Harvard Business School Case 906-417, May 2006.
- September 2012
- Background Note
Carbon Credits
By: Forest Reinhardt, Jost Hamschmidt and Mikell Hyman
Navid Mojir
(Navid is visting MIT Sloan for the 2023-24 academic year).
Navid Mojir is an assistant professor of business administration in the Marketing Unit. He teaches Business Marketing and Sales
- Article
What Really Motivates Workers
By: Teresa M. Amabile and Steve J. Kramer
This essay appears in "The HBR List: Breakthrough Ideas for 2010," which is compiled by this journal in collaboration with the World Economic Forum. The ten problems and the innovative solutions are discussed in each essay. This particular essay describes research...
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Keywords:
Problems and Challenges;
Innovation and Invention;
Research;
Performance Improvement;
Managerial Roles;
Motivation and Incentives;
Creativity
Amabile, Teresa M., and Steve J. Kramer. "What Really Motivates Workers." Harvard Business Review 88, nos. 1/2 (January–February 2010): 44–45. (#1 in Breakthrough Ideas for 2010.)
Magie Cheng
Mengjie (Magie) Cheng is a Ph.D. student in Marketing at Harvard Business School. She received her B.S. in Finance from Chu Kochen Honors College at Zhejiang University and M.S. in Management Science and Engineering from Stanford University. Prior to joining the Ph.D....
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