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Show Results For
-
All HBS Web
(4,625)
- People (31)
- News (1,860)
- Research (2,153)
- Events (1)
- Multimedia (6)
- Faculty Publications (1,408)
- Web
Podcasts - Managing the Future of Work
Managing the Future of Work Managing the Future of Work co-chair Joe Fuller joins Colorado State University's Jocelyn Hittle to discuss his work on the Managing the Future of Work project and the Harvard Project on Workforce and to...
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- June 2002
- Case
Southwest Airlines in Baltimore
By: Rogelio Oliva, Jody Hoffer Gittell and David Lane
The number of connecting passengers through Southwest Airlines' Baltimore station has grown 100% CAGR since 1997. Originally designed as a point-to-point network, this load of connecting passengers has been stressing Baltimore ground operations, resulting in an erosion...
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Keywords:
Strategy;
Growth Management;
Air Transportation;
Service Operations;
Air Transportation Industry;
Maryland
Oliva, Rogelio, Jody Hoffer Gittell, and David Lane. "Southwest Airlines in Baltimore." Harvard Business School Case 602-156, June 2002.
- Web
Organizational Behavior - Faculty & Research
Leadership; Organizational Culture; Personal Development and Career; Manufacturing Industry; Agriculture and Agribusiness Industry; Chemical Industry; Israel; China; United States Citation Educators Purchase...
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- 21 Nov 2023
- Op-Ed
The Beauty Industry: Products for a Healthy Glow or a Compact for Harm?
In my recently published book Deeply Responsible Business, I write about business leaders since the 19th century who have acted responsibly, often by putting the welfare of their communities above the idea of maximizing profits. I make a sharp distinction between...
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- 12 Sep 2023
- Book
Successful, But Still Feel Empty? A Happiness Scholar and Oprah Have Advice for You
Schedule your downtime and leisure just as you would work. Set goals that focus on service to others and earned success. Take your vacations. Invest more in family, friendships, and faith Many work-addicted strivers toil for external...
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Keywords:
by Avery Forman
- March 2018
- Supplement
Improving Access at VA
By: Ryan W. Buell and Robert S. Huckman
In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans...
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Keywords:
Service Operations;
Service Delivery;
Social Issues;
Health Care and Treatment;
Government Administration;
Performance Improvement;
Public Administration Industry;
Health Industry;
United States
Buell, Ryan W., and Robert S. Huckman. "Improving Access at VA." Harvard Business School Multimedia/Video Supplement 618-709, March 2018.
- October 2017 (Revised November 2017)
- Case
NYC311
By: Constantine E. Kontokosta, Mitchell Weiss, Christine Snively and Sarah Gulick
Joe Morrisroe, executive director for NYC311, had some gut instincts but no definitive answer to the question he was just asked by one of the mayor’s deputies: “Are some communities being underserved by 311? How do we know we are hearing from the right people?” Founded...
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Keywords:
New York City;
NYC;
311;
NYC311;
Big Data;
Equal Access;
Bias;
Data Analysis;
Public Entrepreneurship;
Urban Informatics;
Predictive Analytics;
Chief Data Officer;
Data Analytics;
Cities;
City Leadership;
Analytics and Data Science;
Analysis;
Prejudice and Bias;
Entrepreneurship;
Public Sector;
City;
Public Administration Industry;
New York (city, NY)
- 17 Aug 2020
- Research & Ideas
What the Stockdale Paradox Tells Us About Crisis Leadership
be.” — Admiral James Stockdale. In August, while most developed nations’ rates of COVID-19 infections are falling, the rate in the United States continues to rise. States that...
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Keywords:
by Boris Groysberg and Robin Abrahams
- 21 Apr 2023
- Research & Ideas
The $15 Billion Question: Have Loot Boxes Turned Video Gaming into Gambling?
one product feature has repercussions for how consumers engage with a product overall." As more digital products and services leverage the ability of technology to draw and engage, the authors anticipate...
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- December 1986 (Revised November 1990)
- Case
Club Med (A)
The rapidly growing American subsidiary of an international resort company seeks to identify the factors underlying its success. The case describes the forces that shape the industry's structure, raising the issue of where it is possible for Club Med to establish a...
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Hart, Christopher. "Club Med (A)." Harvard Business School Case 687-046, December 1986. (Revised November 1990.)
- 14 Nov 2017
- First Look
New Research and Ideas: November 14, 2017
process is strong regulatory oversight, which in the United States is provided by the U.S. Food and Drug Administration’s Center for Devices and Radiologic Health (FDA/CDRH). This viewpoint discusses the...
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Keywords:
Carmen Nobel
- 25 Sep 2006
- Research & Ideas
How Software Platforms Revolutionize Business
the promise to significantly change how we buy and pay for goods and service in the future. Could you elaborate on this? What impact do software platforms have for the consumer on the street? A: Software platforms are universal in nature...
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- March 2012 (Revised December 2012)
- Case
Foro Energy (A)
By: Joseph B. Lassiter III, William A. Sahlman and James McQuade
Foro Energy developed proprietary and patent-pending fiber-laser technologies that could disrupt existing processes and services for the exploration and production of oil and natural gas. These breakthrough laser technologies were protected by a strong intellectual...
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Lassiter, Joseph B., III, William A. Sahlman, and James McQuade. "Foro Energy (A)." Harvard Business School Case 812-136, March 2012. (Revised December 2012.)
- November 2016 (Revised August 2020)
- Case
Improving Access at VA
By: Ryan W. Buell, Robert S. Huckman and Sam Travers
In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans...
View Details
Keywords:
Service Operations;
Service Delivery;
Social Issues;
Health Care and Treatment;
Government Administration;
Performance Improvement;
Public Administration Industry;
Health Industry;
United States
Buell, Ryan W., Robert S. Huckman, and Sam Travers. "Improving Access at VA." Harvard Business School Case 617-012, November 2016. (Revised August 2020.)
- 03 Feb 2015
- Working Paper Summaries
Regulator Leniency and Mispricing in Beneficent Nonprofits
- January 2020
- Case
The Origins of Bell Labs
By: Tom Nicholas and John Masko
In 1947, scientists at Bell Labs invented the transistor—a tiny signal amplifier that would go on to become the fundamental building block of the digital age. But, confounding most traditional economic assumptions, it was not a vigorous startup that made this momentous...
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Keywords:
Business History;
Innovation Leadership;
Technological Innovation;
Patents;
Monopoly;
Organizational Structure;
Competitive Strategy;
Telecommunications Industry;
Boston;
Massachusetts;
New York (city, NY)
Nicholas, Tom, and John Masko. "The Origins of Bell Labs." Harvard Business School Case 820-081, January 2020.
- March 2016
- Case
Tenet Healthcare and Conifer Health Solutions
By: Robert F. Higgins and Jeet Guram
This case explores the relationship between Tenet Healthcare, the third largest for-profit hospital chain, and its subsidiary Conifer Health Solutions, a health services company. Conifer's IT programs help healthcare providers with revenue cycle management and...
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Keywords:
Healthcare;
Health Solutions;
Business Subsidiaries;
Growth Management;
Health Care and Treatment;
Information Technology Industry;
Health Industry;
Texas
Higgins, Robert F., and Jeet Guram. "Tenet Healthcare and Conifer Health Solutions." Harvard Business School Case 816-075, March 2016.
- 14 May 2018
- Research & Ideas
Amazon vs. Whole Foods: When Cultures Collide
up with ideas, like a bike messenger service or a new bread recipe, that sometimes found their way to other stores. “That model of empowerment brings with it a lot of wonderful, creative solutions and a great relationship with local...
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- April 2005 (Revised February 2006)
- Case
Monster Networking
By: Thomas R. Eisenmann and David Andrew Vivero
The management at Monster.com, the leading U.S. provider of online recruitment services, must decide how to proceed with Monster Networking (MN), a new business launched in late 2003. MN helps users identify other individuals who can offer career advice. Monster.com...
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Keywords:
Digital Platforms;
Internet and the Web;
Social and Collaborative Networks;
Recruitment;
Service Industry;
Service Industry;
United States
Eisenmann, Thomas R., and David Andrew Vivero. "Monster Networking." Harvard Business School Case 805-145, April 2005. (Revised February 2006.)
- Web
Employment Data Trends
Texas 5% 5% 4% 4% 5% Other Southwest 1% <1% 1% <1% 2% West (US) 26% 25% 22% 24% 16% California - Bay Area 20% 15% 13% 15% 9% California - Los Angeles Area 3% 6% 5% 5% 4% California - Other <1% <1% 0% <1% 0% Pacific Northwest 2% 3% 4% 4% 2% Other West <1% <1% <1% 0% <1%...
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