Show Results For
-
All HBS Web
(7,153)
- Faculty Publications (3,005)
Show Results For
-
All HBS Web
(7,153)
- Faculty Publications (3,005)
- September 1976 (Revised January 1977)
- Case
Del Norte Paper Co. (C)
- September 1976 (Revised July 1995)
- Case
Texas Instruments: Time Products Division
- April 1976
- Background Note
Capacity Planning for Service Firms
- February 1976 (Revised November 1983)
- Case
EG&G, Inc. (B)
- January 1976
- Case
Weightman, Lawson & Frank (The Underwriting Decision)
- December 1975
- Supplement
E.F. Hutton and Co. (C)
- November–December 1975
- Article
Lessons from the 1974 CD Market
- October 1975
- Case
E.F. Hutton and Co. (B)
- April 1975 (Revised November 1988)
- Case
La Grande Alliance-Restaurant Francaise
- April 1975 (Revised May 1993)
- Case
New Hampshire-Vermont Hospitalization Service
- September 1973 (Revised October 1980)
- Case
Sea Pines Racquet Club
- November 1972 (Revised July 2023)
- Case
Benihana of Tokyo
- Teaching Interest
Digital Marketing Strategy
When the tools of marketing change, strategies change too. The focus of this course is on firms trying to navigate the transition from offline to online market-making and strategy development. Our concern is primarily with corporations that have products and... View Details
- Forthcoming
- Article
Improving Customer Compatibility with Tradeoff Transparency
- Research Summary
India Transformed? Insights from the Firm Level 1988-2005 (with Anusha Chari)
- Forthcoming
- Book
Innovating in Healthcare: Creating Breakthrough Tech, Services, Drugs, Products, and Business Models
- Teaching Interest
Managing Service Operations
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
- Teaching Interest
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details
- Research Summary
Managing sustainability in supply chains
- Forthcoming
- Article