Show Results For
-
All HBS Web
(3,573)
- Faculty Publications (964)
Show Results For
-
All HBS Web
(3,573)
- Faculty Publications (964)
- February 1982
- Case
MCI Telecommunications Corp. (B): Customer Service Strategy and Organization
- January 1980 (Revised August 1986)
- Case
General Electric vs. Westinghouse in Large Turbine Generators (A)
- January 1978 (Revised February 1983)
- Case
Polaroid-Kodak (B1)
- Forthcoming
- Article
Absenteeism, Productivity, and Relational Contracts Inside the Firm
- Research Summary
Competitive Strategy
Porter is engaged in a major new body of work on the theoretical foundations of competitive positioning and the underpinnings of sustainable competitive advantage. This research highlights the distinction between positioning and operational effectiveness; the... View Details
- Research Summary
Consumer-Brand Relationships and CRM
- Research Summary
Customer Management in Business-to-Business Markets
Das Narayandas is engaged in ongoing research on vendor firms' management of long-term customer relationships. The initial phase of his research involved identifying vendors that stood to benefit from long-term relationships with select sets of customers and... View Details
- Research Summary
Designing Productive Zones of Privacy
A common theme that integrates my research and course development is how increasingly transparent workplaces can improve productivity and performance by putting up certain boundaries to observation. While the research above empirically and theoretically explores the... View Details