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- All HBS Web (93)
- Faculty Publications (24)
Show Results For
- All HBS Web (93)
- Faculty Publications (24)
- Web
Podcast - Managing the Future of Work
prospects, employers can reduce costly churn and boost their performance. Welcome to the Managing the Future of Work podcast from Harvard Business School. I’m your host, Harvard Business School professor and...
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- Web
Research - Managing the Future of Work
sectors. For example, Koreans are 34 times more concentrated in self-employment for dry cleaning than other... 13 Apr 2022 Podcast Managing the Future of Work Micha Kaufman on the new terms of the talent bargain Joe Fuller 30 Mar 2022...
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- Web
Building From the Bottom Up - Managing the Future of Work
high churn for companies. As companies struggle to fill positions in the post-Covid recovery, they will need to invest in retaining and nurturing talent—especially for the lowest earners who perform the most critical tasks. Read the...
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- Web
Data Science for Managers 1 - Course Catalog
HBS Course Catalog Data Science for Managers 1 Course Number 2115 Senior Lecturer Michael Parzen Fall; Q1; 1.5 credits14 Sessions (split between hands-on lab sessions and case discussion sessions)Final ExamQualifies for View Details
- December 2018 (Revised June 2021)
- Supplement
Bulb 2017: Launch
By: John R. Wells and Benjamin Weinstock
On August 21, 2015, Amit Gudka and Hayden Wood, co-founders of Bulb Ltd. (Bulb) launched a new business to supply energy to the United Kingdom’s 27 million residential homes with a promise of 100% renewable electricity at affordable prices. By the end of March 2017,...
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Keywords:
Green Energy;
Start-up;
Launch;
Customer Acquisition;
Customer Churn;
Customer Engagement;
Electricity;
Resources;
Growth Strategy;
B-Corp;
Entrepreneurial Management;
Entrepreneurial Journey;
Entrepreneurial Financing;
Renewable Energy;
Business Startups;
Growth and Development Strategy;
Business Model;
Working Capital;
Product Launch;
Customers;
Growth Management;
Business Plan;
Decision Making;
United Kingdom
Wells, John R., and Benjamin Weinstock. "Bulb 2017: Launch." Harvard Business School Supplement 719-441, December 2018. (Revised June 2021.)
- December 2018 (Revised June 2021)
- Case
Bulb 2015: Foundation
By: John R. Wells and Benjamin Weinstock
In late August 2015, Amit Gudka and Hayden Wood, co-founders of Bulb, Ltd (Bulb), were ready to offer affordable renewable energy to the United Kingdom’s 27 million households. They hoped to capitalize on the hundreds of thousands of customers switching their energy...
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Keywords:
Green Energy;
Start-up;
Launch;
Customer Acquisition;
Customer Churn;
Customer Engagement;
Electricity;
Resources;
Growth Strategy;
B-Corp;
Entrepreneurial Journey;
Entrepreneurial Management;
Start-ups;
Renewable Energy;
Business Startups;
Business Plan;
Business Model;
Working Capital;
Customers;
Growth and Development Strategy;
United Kingdom
Wells, John R., and Benjamin Weinstock. "Bulb 2015: Foundation." Harvard Business School Case 719-440, December 2018. (Revised June 2021.)
- August 2014
- Case
Netflix: Designing the Netflix Prize (A)
By: Karim R. Lakhani, Wesley M. Cohen, Kynon Ingram, Tushar Kothalkar, Maxim Kuzemchenko, Santosh Malik, Cynthia Meyn, Greta Friar and Stephanie Healy Pokrywa
In 2006, Reed Hastings, CEO of Netflix, was looking for a way to solve Netflix's customer churn problem. Netflix used Cinematch, its proprietary movie recommendation software, to promote individually determined best-fit movies to customers. Hastings determined that a...
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Keywords:
Crowdsourcing;
Prizes;
Digitization;
Algorithms;
Recommendation Software;
Disruption;
Transformation;
Collaborative Innovation and Invention;
Technological Innovation;
Knowledge Sharing;
Applications and Software;
Motion Pictures and Video Industry;
Entertainment and Recreation Industry;
Technology Industry;
United States
Lakhani, Karim R., Wesley M. Cohen, Kynon Ingram, Tushar Kothalkar, Maxim Kuzemchenko, Santosh Malik, Cynthia Meyn, Greta Friar, and Stephanie Healy Pokrywa. "Netflix: Designing the Netflix Prize (A)." Harvard Business School Case 615-015, August 2014.
- December 2018 (Revised June 2021)
- Supplement
Bulb 2018: Hypergrowth
By: John R. Wells and Benjamin Weinstock
After a wild and volatile year, Bulb, a new entrant in the UK residential energy market, ended March 2018 with 329,171 properties, 1.2% of the total residential energy market). This was 150% ahead of a plan for 130,000 properties and almost ten times the size the...
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Keywords:
Rapid Growth Stage;
Green Energy;
Start-up;
Customer Acquisition;
Customer Churn;
Customer Engagement;
Electricity;
Resources;
Growth Strategy;
B-Corp;
Entrepreneurial Finance;
Entrepreneurial Journey;
Entrepreneurial Financing;
Renewable Energy;
Business Startups;
Growth and Development Strategy;
Business Model;
Working Capital;
Customers;
Growth Management;
Finance;
Decision Making;
United Kingdom
Wells, John R., and Benjamin Weinstock. "Bulb 2018: Hypergrowth." Harvard Business School Supplement 719-442, December 2018. (Revised June 2021.)
- 21 Sep 2015
- News
A Real Path to Shared Prosperity in America
- 17 Sep 2013
- First Look
First Look: September 17
ratios. Our results highlight the usefulness of EDGAR data, as well as the latent intelligence in search traffic patterns. Download working paper: http://ssrn.com/abstract=2171497 Managing Churn to Maximize...
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Keywords:
Sean Silverthorne
- August 2006
- Case
Dreyer's Slow Churned(TM) Ice Cream
By: Noel H. Watson, Steven C. Wheelwright and Brian DeLacey
Examines capacity forecasting and planning in a complex new product introduction scenario. The introduction at Dreyer's, a large dairy snack manufacturer, involves not only a new product but a new manufacturing process and product package, thus implying a significant...
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- January 2021
- Article
Turbulence, Firm Decentralization and Growth in Bad Times
By: Philippe Aghion, Nicholas Bloom, Brian Lucking, Raffaella Sadun and John Van Reenen
What is the optimal form of firm organization during “bad times”? We present a model of delegation within the firm to show that the effect is ambiguous. The greater turbulence following macro shocks may benefit decentralized firms because the value of local information...
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Keywords:
Decentralization;
Growth;
Turbulence;
Great Recession;
Organizational Design;
System Shocks;
Economic Growth;
Performance
Aghion, Philippe, Nicholas Bloom, Brian Lucking, Raffaella Sadun, and John Van Reenen. "Turbulence, Firm Decentralization and Growth in Bad Times." American Economic Journal: Applied Economics 13, no. 1 (January 2021): 133–169.
- 18 Mar 2013
- HBS Case
HBS Cases: LEGO
Out of work for a year following a serious illness in 1993, Kjeld appointed a five-person management team to help him run the company when he returned. The group focused mainly on driving growth. When a benchmarking study revealed LEGO's...
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- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer DataUse It
With the advent of customer relationship management (CRM) in the late 1990s, companies came to believe that by using technology to tailor their offerings to individual consumers' needs, customer loyalty—and company profits—would...
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Keywords:
by Jean Ayers
- 30 Jun 2022
- HBS Case
Peloton Changed the Exercise Game. Can the Company Push Through the Pain?
incredible user base,” he says, with 3 million subscribers—four times the number in 2019, despite the problems of 2021. The monthly customer churn rate of lost customers is less than 1 percent, and the videos the company produces are more...
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- 15 Nov 2022
- Book
Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work
earning billions, kept churning out its pills. By now, this story is a familiar one. But what is less well known is that the company had help not only from management consultant McKinsey & Company, which...
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Keywords:
by Pamela Reynolds
- 05 May 2022
- HBS Case
College Degrees: The Job Requirement Companies Seek, but Don't Really Need
college degree, so qualified people are often shut out of the candidate pool before hiring managers can get a closer look at them. But especially now, when employers need workers—and workers need jobs—it just makes sense for human...
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Keywords:
by Jay Fitzgerald