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- Faculty Publications (12)
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- All HBS Web (108)
- Faculty Publications (12)
- Blog
Is AI Coming for Your Job?
AI has fundamentally shifted the nature of Wall Street trading. It determines credit scores for existing and potential customers, screens applicants, assists in hiring, responds in real-time to queries, and...
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- Blog
Leading Successful Digital Transformation
For more than ten years, I have studied digital strategy and worked with scores of companies around the world on their digital transformation. I have seen first-hand what works and what doesn't. Here are a few highlights. Why digital...
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- 03 Dec 2014
- What Do You Think?
Can the Brilliant Jerk Be Managed Effectively?
"make sure he is upsetting things for the wrong reason rather than for the right reason." Joseph Seiler recalled that in growing companies where he worked, "I came across a few of these Type 4 people. What seemed to help was to load them up with big...
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by James Heskett
- 26 Nov 2001
- Research & Ideas
How Toyota Turns Workers Into Problem Solvers
quality, low cost, short lead-time and flexible production. And Toyota's operating system—the Toyota Production System—had been widely credited for Toyota's sustained leadership in manufacturing performance. Furthermore, Toyota had been...
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- Web
John H. McArthur | About
trajectory.” McArthur is credited with building the faculty through the recruitment and promotion of outstanding faculty members, strengthening research, enhancing Executive Education, and launching important initiatives in ethics and...
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- 01 Aug 1998
- News
High Honors
has also helped build scores of homes for low-income families across the country. Recognizing Fudge's many accomplishments, the HBS Network of Women Alumnae honored her last November with its own Alumna Achievement Award. Ellen R. Marram...
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- 19 Aug 2016
- News
Lending a Hand to Small Businesses in Emerging Markets
In emerging markets, where traditional credit scores are rare, how can lenders decide who is creditworthy? Just ask, says DJ DiDonna (MBA 2010), cofounder and chief strategy officer of the for-profit...
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- 04 Aug 2014
- Op-Ed
Why Small-Business Lending Is Not Recovering
years during the crisis and subsequent recovery. In addition, collateral owned by small businesses lost value during the financial crisis, potentially making small business borrowers less creditworthy today—in fact, small business credit...
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- 29 Apr 2013
- Research & Ideas
Diagnosing the ‘Flutie Effect’ on College Marketing
Assistant Professor of marketing Doug J. Chung. Oddly, little academic research has been done on the subject. And even some BC administrators would rather credit educational excellence than a gridiron miracle for its popularity among...
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- 01 Dec 2015
- News
Truth in Lending
Lab. And that may just be the answer to developing a strong small-business sector in emerging markets. In more developed markets, a bank can make loan decisions based on credit scores, that three-digit distillation of a lifetime of bill...
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April White
- 01 Dec 2017
- News
Leadership in Practice
William F. Dawson Jr. (MBA 1991) After three decades working with executives in scores of private and public companies, Wellspring Capital Management CEO William F. Dawson Jr. (MBA 1991) is convinced that “the most successful business...
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- 01 Sep 2016
- News
The Big Business of Little Loans
database on consumer behavior—where lenders can find a new way to measure creditworthiness—that could upset the entire credit scoring industry. As for the banks that spurned the little guys? South Asia...
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Nancy Miller
- 01 Sep 2006
- News
Notebook
if you walk into Best Buy and purchase a cell phone, we run your credit score and activate the account so you can walk out with a phone that’s ready to use. We tie together the retailers that sell digital...
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- 03 Dec 2018
- Research & Ideas
How Companies Can Increase Market Rewards for Sustainability Efforts
sentiment have been undervalued.” Domino's vs. Cheesecake Factory In one of the paper’s examples, Domino’s Pizza and The Cheesecake Factory both scored an average ESG performance of 5.2 (out of 10) on MSCI’s scale based on factors that...
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by Rachel Layne
- 11 Oct 2022
- Research & Ideas
Shrinking the Racial Wealth Gap, One Mortgage at a Time
seem like a big gap, but the raw numbers are substantial. Of the 5.65 million mortgage applications studied, some 10 percent, about 565,000, were handled by minority loan officers. The average applicant was 41 years old with $94,000 in annual income and a View Details
- 01 Jun 1997
- News
David M. Hughes
of whom he was one). Hughes also ran two student orientations for members of the Class of 1998 (one last fall and one in January) - complex, time-consuming, and largely thankless projects. Expanding orientation activities significantly, Hughes - and colleagues with...
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Marguerite Rigoglioso
- 17 Nov 2009
- First Look
First Look: Nov. 17
independent of the shortcomings in the regulatory system. Managers and boards of directors in scores of systemically important firms failed to protect employees, customers, or shareholders and placed the global financial system at risk. I...
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Martha Lagace
- 17 Jan 2020
- Blog Post
Going the Distance for Investment Excellence
financial analyst position with Goldman Sachs in mortgage trading and investment banking—but not until first earning a GMAT score he felt would later secure his acceptance at HBS. “In those seven weeks after graduation I did little but...
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- 22 Apr 2015
- Op-Ed
Reforming Greece: Myths and Truths
capital encourages business development." They gave a ranking of close to 6 before the crisis and 1.3 in 2014. To make things worse, credit rating agencies imposed filters that automatically downgraded ratings of Greek corporations...
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by George Serafeim
- 02 Mar 2020
- What Do You Think?
Are Candor, Humility, and Trust Making a Comeback?
Professor Ryan Buell and doctoral student Moon Soo Choi caught my eye recently. Their study of a credit card offering to almost 400,000 customers of Commonwealth Bank, Australia’s largest, found that a typical promotion mentioning only...
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by James Heskett