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Show Results For
-
All HBS Web
(4,070)
- People (13)
- News (720)
- Research (2,686)
- Events (20)
- Multimedia (37)
- Faculty Publications (1,643)
- 01 Jan 2017
- News
Sphere of Influence
Analisa Balares (MBA 2005) was born into a poor family, but her life path crossed different strata of Philippine society, from the ultra-wealthy to the urban poor. A student leader from the age of 13, she represented her high school at science fairs in Singapore and...
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- November 2009
- Article
Neural Mechanisms of Social Influence
By: Malia Mason, Rebecca Dyer and Michael I. Norton
The present investigation explores the neural mechanisms underlying the impact of social influence on preferences. We socially tagged symbols as valued or not-by exposing participants to the preferences of their peers-and assessed subsequent brain activity during an...
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Mason, Malia, Rebecca Dyer, and Michael I. Norton. "Neural Mechanisms of Social Influence." Organizational Behavior and Human Decision Processes 110, no. 2 (November 2009): 152–159.
- October 2020
- Article
Peer Influence on Trade Credit
By: Daniel Gyimah, Michael Machokoto and Anywhere (Siko) Sikochi
We examine the influence of peer firms on trade credit policies of listed firms in the United States. We posit and find evidence that firms mimic their peers in formulating trade credit policies. The findings are more pronounced for firms in highly competitive product...
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Keywords:
Trade Credit;
Peer Effects;
Product Market Competition;
Trade;
Credit;
Policy;
Competition
Gyimah, Daniel, Michael Machokoto, and Anywhere (Siko) Sikochi. "Peer Influence on Trade Credit." Journal of Corporate Finance 64 (October 2020).
- January 2005 (Revised June 2005)
- Case
Zipcar: Influencing Customer Behavior
By: Frances X. Frei and Hanna Rodriguez-Farrar
At Zipcar, customers share the use of cars and, as a result, rely on each other for their service experience. Customers are required to keep the car clean and the gas tank full and to return the car on time. Told from the perspective of two customers: Sal Fishman, who...
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Keywords:
Information Technology;
Governance Controls;
Behavior;
Service Delivery;
Service Operations;
Consumer Behavior;
Leasing;
Transportation Industry;
Service Industry;
United States
Frei, Frances X., and Hanna Rodriguez-Farrar. "Zipcar: Influencing Customer Behavior." Harvard Business School Case 605-054, January 2005. (Revised June 2005.)
- January 2023 (Revised March 2023)
- Module Note
Identity, Power, and Influence
Ramarajan, Lakshmi. "Identity, Power, and Influence." Harvard Business School Module Note 423-062, January 2023. (Revised March 2023.)
- 08 Mar 2021
- News
Building Influence Without Authority
- March 2006
- Background Note
Influencing Customer Behavior in Service Operations
By: Frances X. Frei and Amy C. Edmondson
Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer motivation, the note describes two levels of managerial control: instrumental control, which shapes behavior...
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Keywords:
Customers;
Governance Controls;
Consumer Behavior;
Service Operations;
Emotions;
Motivation and Incentives;
Power and Influence;
Service Industry
Frei, Frances X., and Amy C. Edmondson. "Influencing Customer Behavior in Service Operations." Harvard Business School Background Note 606-061, March 2006.
- 01 Sep 2007
- News
A Man of Influence
RIGHT-HAND MAN: Valenti’s memoir richly describes his years in the White House, a time when LBJ signed the Civil Rights Act and made key decisions about the Vietnam War. Estate of Jack Valenti If Jack Valenti (MBA 3/’48) had lived to see the publication of his memoir,...
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- 27 Sep 2006
- Research & Ideas
Report From Egypt: Studying Global Influences
and how they influence the standards of the countries in which they operate as they seek global consistency. We are following a small number of companies with excellent reputations to locations both similar and different from their home...
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Keywords:
by Sean Silverthorne
- June 2008
- Article
Psychological Influence in Negotiation: An Introduction Long Overdue
By: Deepak Malhotra and Max H. Bazerman
This paper discusses the causes and consequences of the (surprisingly) limited extent to which social influence research has penetrated the field of negotiation and then presents a framework for bridging the gap between these two literatures. The paper notes that one...
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Keywords:
Social Issues;
Research;
Framework;
Negotiation Tactics;
Decisions;
Power and Influence;
Behavior;
Ethics
Malhotra, Deepak, and Max H. Bazerman. "Psychological Influence in Negotiation: An Introduction Long Overdue." Journal of Management 34, no. 3 (June 2008): 509–531.
- March 1994
- Teaching Note
Influence Style Questionnaire, Teaching Note
By: Linda A. Hill
Keywords:
Power and Influence
- October 1995
- Article
Influence Strategies in Buying Centers
By: R. Venkatesh, A. J. Kohli and Gerald Zaltman
Venkatesh, R., A. J. Kohli, and Gerald Zaltman. "Influence Strategies in Buying Centers." Journal of Marketing 59, no. 4 (October 1995): 71–82.
- 1992
- Chapter
Understanding and Influencing Group Process
By: John J. Gabarro and Anne Harlan
Gabarro, John J., and Anne Harlan. "Understanding and Influencing Group Process." In Managing People and Organizations, edited by J. J. Gabarro. Boston, MA: Harvard Business School Press, 1992.
- 2010
- Simulation
Change Management Simulation: Power and Influence
By: Linda A. Hill and William Q. Judge
In this single-player simulation, students play one of two roles at a sunglass manufacturing firm and face the challenges associated with implementing an organization-wide environmental sustainability initiative. The initiative seeks to change raw material inputs in...
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- 2021
- Article
Fair Influence Maximization: A Welfare Optimization Approach
By: Aida Rahmattalabi, Shahin Jabbari, Himabindu Lakkaraju, Phebe Vayanos, Max Izenberg, Ryan Brown, Eric Rice and Milind Tambe
Several behavioral, social, and public health interventions, such as suicide/HIV prevention or community preparedness against natural disasters, leverage social network information to maximize outreach. Algorithmic influence maximization techniques have been proposed...
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Rahmattalabi, Aida, Shahin Jabbari, Himabindu Lakkaraju, Phebe Vayanos, Max Izenberg, Ryan Brown, Eric Rice, and Milind Tambe. "Fair Influence Maximization: A Welfare Optimization Approach." Proceedings of the AAAI Conference on Artificial Intelligence 35th (2021).
- 27 Aug 2019
- News
Lipstick Tips: How Influencers Are Making Over Beauty Marketing
- 08 Feb 2008
- Working Paper Summaries
Psychological Influence in Negotiation: An Introduction Long Overdue
Keywords:
by Deepak Malhotra & Max H. Bazerman
- 01 Oct 2001
- News
Books: Winning the Influence Game
"Managers who ignore the actions of government do so at great risk," warn the authors of Winning the Influence Game: What Every Business Leader Should Know about Government. HBS associate professor Michael Watkins, former congressman and...
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