Show Results For
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All HBS Web
(2,239)
- People (9)
- News (568)
- Research (1,222)
- Events (3)
- Multimedia (2)
- Faculty Publications (569)
Show Results For
-
All HBS Web
(2,239)
- People (9)
- News (568)
- Research (1,222)
- Events (3)
- Multimedia (2)
- Faculty Publications (569)
- January–February 2022
- Article
Operational Disruptions, Firm Risk, and Control Systems
- October 2021
- Article
Directors' Perceptions of Board Effectiveness and Internal Operations
- August 1998
- Article
New International Accounting Standard: Discontinuing Operations
Personal Relationships and Enforcement of Management Controls: An Analysis of Punishments for Perpetrators of Economic Crimes
Operational Transparency
Conventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the... View Details
- 2020
- Working Paper
Directors' Perceptions of Board Effectiveness and Internal Operations
- February 2021
- Article
How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice
- TeachingInterests
Managing Service Operations
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
- 12 Apr 2004
- Research & Ideas
Operations and the Competitive Edge
- 13 Feb 2014
- News
Success Factors Behind an International Assignment
- December 2008 (Revised February 2017)
- Case
Olam International
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
- 2012
- Article
The Internalization of Advertising Services: An Inter-Industry Analysis
- July 1998 (Revised March 2000)
- Case
Champion International
- Research Summary
"On design of operations & production management technology-base and performance database for empowerment of global/local industries in the international business environment"
His current research interests are in the reinforcement of continuous improvement schemes such as TPM, its global transfer and road-mapping for empowerment of industries. One of his aims while at Harvard TOM Unit is to establish infrastructure which enables... View Details
- November 1999 (Revised June 2011)
- Background Note
Accounting for Foreign Operations
- Article
Organizational Innovation in the Multinational Enterprise: Internalization Theory and Business History
- January 2012 (Revised August 2012)
- Case
Dirigo International
- November 2001 (Revised September 2002)
- Case
International Management Group (IMG)
- October 2018
- Article