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- All HBS Web (92)
- Faculty Publications (26)
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- All HBS Web (92)
- Faculty Publications (26)
- January 2017 (Revised January 2019)
- Case
Shisong Cardiac Center: Kumbo, Cameroon
By: Kevin Schulman and Nelly-Ange Konthcou
Shisong Cardiac Center in Kumbo, Cameroon, is a regional cardiac referral center in central Africa. As the continent transitions from communicable to non-communicable diseases, there is a critical shortage of surgical care required to treat these conditions. This case...
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Schulman, Kevin, and Nelly-Ange Konthcou. "Shisong Cardiac Center: Kumbo, Cameroon." Harvard Business School Case 317-085, January 2017. (Revised January 2019.)
- August 2017 (Revised November 2017)
- Case
VTS
By: Mark Roberge and Michael Roberts
The case raises issues around sales force deployment and management issues in the SaaS industry. Specifically, VTS sells a software product to the real estate industry and has designed a Go-to-Market strategy for what the founders perceive to be the unique...
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- November 2020
- Article
Barriers to Hospital Electronic Public Health Reporting and Implications for the COVID-19 Pandemic
By: A Jay Holmgren, Nate Apathy and Julia Adler-Milstein
We sought to identify barriers to hospital reporting of electronic surveillance data to local, state, and federal public health agencies and the impact on areas projected to be overwhelmed by the COVID-19 pandemic. Using 2018 American Hospital Association data, we...
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Keywords:
Electronic Health Records;
Public Health;
Syndromic Surveillance;
Pandemic;
COVID-19;
Health Pandemics
Holmgren, A Jay, Nate Apathy, and Julia Adler-Milstein. "Barriers to Hospital Electronic Public Health Reporting and Implications for the COVID-19 Pandemic." Journal of the American Medical Informatics Association 27, no. 11 (November 2020).
- 10 Dec 2013
- First Look
First Look: December 10
Publications August 2013 Strategic Management Journal Location Choices under Strategic Interactions By: Alcácer, Juan, Minyuan Zhao, and Cristian Dezso Abstract—The literature on location choices has mostly emphasized the impact of location and firm characteristics....
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Keywords:
Sean Silverthorne
- Article
Transparency as a Solution for the Hospital Capacity Problem
COVID dramatically clarified a shortcoming in our great healthcare system, but like everything in the world, it has its shortcomings. What we see through the apex of COVID is that many hospitals in hotspot areas cannot provide an adequate supply of beds. Although the...
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Herzlinger, Regina E. "Transparency as a Solution for the Hospital Capacity Problem." Ohio State Law Journal 82, no. 5 (December 2021): 787–794.
- February 2014
- Article
Causes and Frequency of Unplanned Hospital Readmission After Total Hip Arthroplasty.
By: W. W. Schairer, D. C. Sing, T. P. Vail and K J Bozic
BACKGROUND:
Total hip arthroplasty (THA) is a beneficial and cost-effective procedure for patients with osteoarthritis. Recent initiatives to improve hospital quality of care include assessing unplanned hospital readmission rates. Patients presenting for THA have... View Details
Total hip arthroplasty (THA) is a beneficial and cost-effective procedure for patients with osteoarthritis. Recent initiatives to improve hospital quality of care include assessing unplanned hospital readmission rates. Patients presenting for THA have... View Details
Schairer, W. W., D. C. Sing, T. P. Vail, and K J Bozic. "Causes and Frequency of Unplanned Hospital Readmission After Total Hip Arthroplasty." Clinical Orthopaedics and Related Research 472, no. 2 (February 2014).
- May–June 2021
- Article
Capturing Value in Platform Business Models that Rely on User-Generated Content
By: Hemang Subramanian, Sabyasachi Mitra and Sam Ransbotham
Business models increasingly depend on inputs from outside traditional organizational boundaries. For example, platforms that generate revenue from advertising, subscription, or referral fees often rely on user-generated content (UGC). But there is considerable...
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Keywords:
Business Model;
Network Effects;
Mergers and Acquisitions;
Valuation;
Risk and Uncertainty
Subramanian, Hemang, Sabyasachi Mitra, and Sam Ransbotham. "Capturing Value in Platform Business Models that Rely on User-Generated Content." Organization Science 32, no. 3 (May–June 2021): 804–823.
- Article
Spending Variation Among ACOs in the Medicare Shared Savings Program
By: Michael Anne Kyle, J. Michael McWilliams, Mary Beth Landrum, Bruce E. Landon, Paul Trompke, David J. Nyweide and Michael E. Chernew
OBJECTIVES: Understanding variation in spending across organizations, rather than across geographic areas, is important because care is delivered by organizations and interventions increasingly focus on organizations. Accountable care organizations (ACOs) are...
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Keywords:
Medicare;
Accountable Care Organizations;
ACOs;
Health Care and Treatment;
Spending;
Analysis
Kyle, Michael Anne, J. Michael McWilliams, Mary Beth Landrum, Bruce E. Landon, Paul Trompke, David J. Nyweide, and Michael E. Chernew. "Spending Variation Among ACOs in the Medicare Shared Savings Program." American Journal of Managed Care 26, no. 4 (April 2020): 170–175.
- June 2018
- Article
Personal and Social Usage: The Origins of Active Customers and Ways to Keep Them Engaged
By: Clarence Lee, Elie Ofek and Thomas Steenburgh
We study how digital service firms can develop an active customer base, focusing on two questions. First, how does the way that customers use the service postadoption to meet their own needs (personal usage) and to interact with one another (social usage) vary across...
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Keywords:
Customer Engagement;
Adoption Routes;
Word-of-Mouth;
Digital Marketing;
Bayesian Estimation;
Customers;
Communication;
Consumer Behavior;
Marketing;
Internet and the Web;
Analytics and Data Science
Lee, Clarence, Elie Ofek, and Thomas Steenburgh. "Personal and Social Usage: The Origins of Active Customers and Ways to Keep Them Engaged." Management Science 64, no. 6 (June 2018): 2473–2495. (Lead Article.)
- 08 Aug 2023
- Research & Ideas
Black Employees Not Only Earn Less, But Deal with Bad Bosses and Poor Conditions
that perpetuate the privileges of certain racial groups. “A lot of hiring comes through referrals, and people’s networks tend to be pretty racially segregated. So it’s possible that referrals will reinforce some of these disparities,”...
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by Michael Blanding
- 12 Sep 2023
- Research & Ideas
How Can Financial Advisors Thrive in Shifting Markets? Diversify, Diversify, Diversify
Professor of Business Administration. “And in this situation, you get stuck there if you only offer a few services, don't have a good marketing strategy, or you don't really have a good referral program.” The research sheds light on an...
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- 20 Jun 2005
- Research & Ideas
Creating a Positive Professional Image
your persona that tells you what they think about your level of competence, character, and commitment. Other times, you may receive indirect signals about your image, through job assignments or referrals and recommendations. Taken...
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by Mallory Stark
- 13 Mar 2023
- Research & Ideas
The Power of Personal Connections: How Shared Experiences Boost Performance
Do relationships between colleagues raise the bar? A new analysis of how physicians who know each other provide better patient care could impart wide-ranging lessons for the business world. Specialists who received referrals from primary...
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- Web
Mental Health - MBA
(Telecommunications Relay Service) in their local area, which will assist with getting connected to the CAMHS Cares Line. Off-Campus Provider Network Students may meet with Suzy Conway, Director of SAS, to facilitate a referral to our...
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- 28 Sep 2011
- Research & Ideas
The Profit Power of Corporate Culture
employees, the sum of the effects of employee turnover, referrals of potential employees by existing ones, productivity, customer loyalty, and referrals of new customers attributable to culture can add up to...
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by Sean Silverthorne
- Web
Hiring International Students - Recruiting
required newspaper advertisement. Participation in on-campus recruiting events (HBS campus presentations and/or interviews) Posting with trade or professional organizations Having an established employee referral program with incentives...
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- Web
Baker Library Policies | Baker Library | Bloomberg Center | Harvard Business School
Referral letter from the Boston Public LibrarySee alternative: Harvard Library Access Cards (HU-wide)Visitors using National Endowment for the Humanities (NEH) materialsFree access to NEH microfilm (as identified in HOLLIS). $50/day or...
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- 01 Jun 2023
- News
Pet Project
data will confirm. The relative investment in driving new customer acquisition via retail is much lower than ecommerce, where driving site traffic is costly, and even SEO and referrals require investment. So a true apples-to-apples...
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- Web
3.7 Financial Aid Fraud - MBA
information, then the HBS Financial Aid Office will notify the CRB for possible disciplinary action. In the case of fraud or other criminal misconduct, referral may be made to the U.S. Department of Education’s Office of the Inspector...
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- 25 Mar 2021
- Blog Post
Meet the Student Academic Services Support Team at HBS!
staff member for emotional and personal support on a variety of issues, or they may obtain a referral through Harvard’s Counseling and Mental Health Services (CAMHS). SAS has also created a network of off-campus mental health providers in...
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