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All HBS Web
(181)
- News (58)
- Research (94)
- Multimedia (2)
- Faculty Publications (35)
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- 08 Sep 2008
- HBS Case
The Value of Environmental Activists
There are many methods, most financial, to measure the success of companies in meeting goals. But the question becomes a lot harder at Harvard Business School when MBAs are challenged to measure the efforts of environmental organizations like Greenpeace and the World...
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- 09 Jul 2001
- Research & Ideas
Does Misery Love Companies? How Social Performance Pays Off
history of empirical work on the search for a relationship between corporate social performance (CSP) and corporate financial performance (CFP). Second, we critically appraise the quality of this work. And third, we question the...
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by Joshua D. Margolis & James P. Walsh
- October 1986 (Revised March 1989)
- Case
Singapore Airlines (A)
New competition has led to doubts about Singapore Airlines' excellent reputation for in-flight services. The key to maintaining or improving service is the attitude and proficiency of the cabin crews. The company now discovers that there may be problems in this group....
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Hart, Christopher. "Singapore Airlines (A)." Harvard Business School Case 687-022, October 1986. (Revised March 1989.)
- 26 Apr 2011
- Op-Ed
HBS Faculty Comment on Environmental Issues for Earth Day
This ransom is $500 per year—year after year—for every American man, woman, and child. And we just keep paying it. In an ideal world, the hidden costs of energy security and energy's environmental impacts (including local air pollution,...
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- 03 Jun 2020
- Research & Ideas
Who Guarantees Your Workplace Is Safe for Return?
and filtration effectiveness. We have seen many organizations pinch pennies to save on electricity charges or filter-replacement expenses, at the cost of thousands of dollars in lost time, reduced productivity, and suboptimal indoor air...
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- 20 Apr 2020
- Book
Why COVID-19 Raises the Stakes for Healthy Buildings
office building most likely will not return to “normal.” Even before the pandemic struck, there were plenty of reasons to be concerned about air quality and ventilation in the buildings where we live and...
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- 10 Oct 2007
- Research & Ideas
“Blank” Inside: Branding Ingredients
the quality of what's inside. We need the assurance of the Sunkist brand. A variant on this theme is ingredient branding: putting the brand of an ingredient on the outside of a product to increase its appeal. When is the provider of the...
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- 04 Dec 2000
- What Do You Think?
Have We Overdone Deregulation and Privatization?
maintains that the impact on consumers is complex. Sometimes consumers are winners and sometimes losers. And sometimes they're both, as in the case of lower prices for air travel of inferior quality "on...
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by James Heskett
- 13 Mar 2012
- First Look
First Look: March 13
Abstract Governments and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard, which can be particularly...
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Sean Silverthorne
- 16 Oct 2013
- Op-Ed
Response to Readers: Combating Climate Change with Nuclear Power and Fracking
supply contamination, etc.), as long as production takes place in a state or other legal jurisdiction with a history of sensible oil and gas production regulations and regulatory capacity in-place to enforce those regulations. “Cleaning up Chinese View Details
- 21 Apr 2003
- Research & Ideas
Are Crummy Products Your Next Growth Opportunity?
cameras are almost expendable devices, offering much less quality but good enough to be incorporated into cell phones and PDAs reaching mass markets. Solar cells met limited success as alternative energy sources to the power grid, but...
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by Sean Silverthorne
- 15 Aug 2005
- HBS Case
Classic Cases Live On at HBS
fledgling New Jersey protective-packaging company. Under his leadership, Sealed Air soon became known for its quality products and technological innovation. By the time Dunphy stepped down as company...
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by Garry Emmons
- 02 Dec 2019
- What Do You Think?
How Does a Company like Boeing Respond to Intense Competitive Pressure?
quality issue. Do we need a kind of corporate “Jidoka rule” that calls a “stop,” examines behavior, preserves “voice,” encourages respect, and leads to learning between elements of the organization with different interests and goals? What...
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- 25 May 2020
- Research & Ideas
Has Occupational Licensing Outlived Its Usefulness?
service provider has a license, their hiring decision is still more driven by price and online reviews than the quality assurance that comes with licensing. New research shows that tougher licensing requirements reduce the pool of...
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- 30 Oct 2018
- First Look
New Research and Ideas, October 30, 2018
https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=54546 Product Quality and Entering Through Tying: Experimental Evidence By: Kim, Hyunjin, and Michael Luca Abstract—Dominant platform businesses often develop products in adjacent markets to...
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Dina Gerdeman
- 12 Nov 2008
- First Look
First Look: November 12, 2008
selective annexation using a specific policy rule, I find that areas which experienced direct rule have significantly lower levels of access to schools, health centers, and roads in the post-colonial period. I find evidence that the View Details
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Martha Lagace
- 30 May 2007
- Research & Ideas
Health Care Under a Research Microscope
players, poor customer service, and regional variations in quality of care. "By virtually any standard, it's an underperforming industry," says Richard Hamermesh, faculty chair of Harvard Business School's recently formed...
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- 15 Jul 2002
- Research & Ideas
Going Green Makes Good Business Sense
Twenty-five years ago, the average businessperson did not need to think too much about the environment. Although there was concern over clean air and water, safe food, and an intact ozone layer, people didn't summon the words "the...
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by Martha Lagace
- 27 Feb 2007
- First Look
First Look: February 27, 2007
of collective action. While the available evidence is generally consistent with these theories, there is a dearth of quality evidence. Moreover, a large part of the variation in access to public goods seems to have nothing to do with the...
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Martha Lagace
- 19 Oct 2011
- Research & Ideas
Designing Cities for a Sustainable Future
On a June day in Manhattan with temperatures heading into the 90s, a straphanger named Mike is taking his customary subway ride to work. People are grumbling about the heat, but hey, it's summer, it's supposed to be hot, and besides, "Whaddya gonna do?" New Yorkers...
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