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-
All HBS Web
(3,626)
- People (9)
- News (633)
- Research (1,834)
- Events (18)
- Multimedia (21)
- Faculty Publications (1,075)
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- September 2013 (Revised February 2016)
- Case
GlaxoSmithKline: Sourcing Complex Professional Services
By: Heidi K. Gardner and Silvia Hodges Silverstein
Pharmaceutical company GlaxoSmithKline (GSK) uses an innovative new approach to procuring outside legal counsel: it replaces relationship-based selection and law firms' traditional time-based billing with data-driven decision making and an online reverse auction. In...
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Keywords:
Legal Industry;
Procurement;
Professional Service Firms;
Pricing;
Competition;
Change Management;
Supply Chain Management;
Legal Liability;
Business Processes;
Legal Services Industry;
Pharmaceutical Industry
Gardner, Heidi K., and Silvia Hodges Silverstein. "GlaxoSmithKline: Sourcing Complex Professional Services." Harvard Business School Case 414-003, September 2013. (Revised February 2016.)
- October 1998 (Revised April 2000)
- Background Note
Complexity and Error in Medicine
By: Richard M.J. Bohmer
Reviews the issues underlying the rate of error in medical practice and discusses the range of potential management interventions to decrease the risk of error.
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Keywords:
Health Care and Treatment;
Management Practices and Processes;
Risk and Uncertainty;
Complexity
Bohmer, Richard M.J. "Complexity and Error in Medicine." Harvard Business School Background Note 699-024, October 1998. (Revised April 2000.)
- March 1990 (Revised July 1991)
- Case
Digital Equipment Corp.: Complex Order Management
Describes the proposed creation of a low end 3000 configuration workstation using Digital's competitive advantage of offering a la carte configuration capability and ability to build different options for customers. Disadvantages of this 3000 configuration workstation...
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Keywords:
Customer Focus and Relationships;
Cost;
Management Practices and Processes;
Distribution;
Competitive Advantage
Hammond, Janice H. "Digital Equipment Corp.: Complex Order Management." Harvard Business School Case 690-081, March 1990. (Revised July 1991.)
- 2014
- Working Paper
Linguistic Complexity in Firm Disclosures: Obfuscation or Information?
By: Brian J. Bushee, Ian D. Gow and Daniel Taylor
Prior research argues that the linguistic complexity of a firm’s disclosures reflects managerial obfuscation. However, complex language can be used either to obfuscate or to convey information, with the effect likely depending on the incentives of the source. We...
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- November 2000 (Revised October 2002)
- Background Note
Dynamic Negotiation: Seven Propositions About Complex Negotiations
Challenges conventionally held views of negotiations, arguing that they are simplistic, static, and sterile. Develops seven propositions about real-world negotiations emphasizing the impact of complexity and the need for learning and adaption.
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Watkins, Michael D. "Dynamic Negotiation: Seven Propositions About Complex Negotiations." Harvard Business School Background Note 801-267, November 2000. (Revised October 2002.)
- May 2014
- Teaching Note
GlaxoSmithKline: Sourcing Complex Professional Services
By: Heidi K. Gardner and Silvia Hodges Silverstein
- April 2008
- Class Lecture
Can Complex Organizations Learn? (FSS)
By: Amy C. Edmondson
Keywords:
Organizational Change and Adaptation
Edmondson, Amy C. "Can Complex Organizations Learn? (FSS)." Harvard Business School Class Lecture 608-717, April 2008.
- Article
Complex Choices Better made Unconsciously?
Keywords:
Decision Choices and Conditions
Dijksterhuis, Ap, Maarten W. Bos, Loran F Nordgren, and Rick B. Van Baaren. "Complex Choices Better made Unconsciously?" Science 313, no. 5788 (August 11, 2006): 760–761.
- September 1975
- Case
British Leyland: The Cowley Complex
By: George C. Lodge
Lodge, George C. "British Leyland: The Cowley Complex." Harvard Business School Case 376-051, September 1975.
- October 2009 (Revised February 2014)
- Case
The Kaesong Industrial Complex (A)
By: Dante Roscini, Eric Werker and Han-koo Yeo
Keywords:
Country;
Risk and Uncertainty;
International Relations;
Trade;
Agreements and Arrangements;
Policy;
North Korea;
South Korea
Roscini, Dante, Eric Werker, and Han-koo Yeo. "The Kaesong Industrial Complex (A)." Harvard Business School Case 710-022, October 2009. (Revised February 2014.)
- July 2007
- Article
Patterned Interactions in Complex Systems
By: J. Rivkin and Nicolaj Siggelkow
Keywords:
System
Rivkin, J., and Nicolaj Siggelkow. "Patterned Interactions in Complex Systems." Management Science 53, no. 7 (July 2007).
- 1990
- Chapter
Cost of Product and Process Complexity
By: S. Datar, R. Banker, S. Kekre and T. Mukhopadhyay
Datar, S., R. Banker, S. Kekre, and T. Mukhopadhyay. "Cost of Product and Process Complexity." Chap. 9 in Measures for Manufacturing Excellence, edited by Robert S. Kaplan, 269–290. Boston: Harvard Business School Press, 1990.
- Article
Strategic Philanthropy for a Complex World
By: John Kania, Mark R. Kramer and Patty Russell
Kania, John, Mark R. Kramer, and Patty Russell. "Strategic Philanthropy for a Complex World." Stanford Social Innovation Review 12, no. 3 (Summer 2014): 26–33.
- 2016
- Chapter
Teaming Routines in Complex Innovation Projects
By: Tiona Zuzul and Amy C. Edmondson
Zuzul, Tiona, and Amy C. Edmondson. "Teaming Routines in Complex Innovation Projects." In Organizational Routines: How They Are Created, Maintained, and Changed. Vol. 5, edited by Jennifer Howard-Grenville, Claus Rerup, Ann Langly, and Haridimos Tsoukas. Perspectives on Process Organization Studies. Oxford University Press, 2016.
- 01 Jun 2003
- Conference Presentation
Leading in Complex National Security Environments
By: Scott Snook
- 5 Nov 2005 - 8 Nov 2005
- Conference Presentation
Exploring the Architecture of Complex Software Products
By: Alan MacCormack
- November 1993
- Article
Software Complexity and Software Maintenance Costs
By: R. Banker, S. Datar, C. Kemerer and D. Zweig
Banker, R., S. Datar, C. Kemerer, and D. Zweig. "Software Complexity and Software Maintenance Costs." Communications of the ACM 36, no. 11 (November 1993): 81–94.
- September 2013 (Revised February 2016)
- Supplement
GlaxoSmithKline: Sourcing Complex Professional Services, Supplementary Materials
By: Heidi K. Gardner and Silvia Hodges Silverstein
Gardner, Heidi K., and Silvia Hodges Silverstein. "GlaxoSmithKline: Sourcing Complex Professional Services, Supplementary Materials." Harvard Business School Supplement 414-034, September 2013. (Revised February 2016.)
- 1 May 2009
- Conference Presentation
Exploring Core-Periphery Structures in Complex Software Products
Keywords:
Software