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- January 2015 (Revised March 2017)
- Case
New Urban Mechanics
By: Mitchell Weiss
Funding to scale Citizens Connect, Boston's 311 app, is both a blessing and a burden and tests two public entrepreneurs. In 2012, the Commonwealth of Massachusetts provides Boston's Mayor's Office of New Urban Mechanics with a grant to scale Citizens Connect across the...
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Keywords:
Public Entrepreneurship;
Civic Technology;
Government Innovation;
Civic Innovation;
Cities;
New Urban Mechanics;
Thomas. M. Menino;
Chris Osgood;
Nigel Jacob;
Connected Bits;
SeeClickFix;
Ben Berkowitz;
Eric Carlson;
Dave Mitchell;
Government Technology;
Open Innovation;
Open Source Software;
Citizens Connect;
Commonwealth Connect;
Entrepreneurship;
Innovation and Invention;
Innovation Leadership;
Innovation and Management;
Open Source Distribution;
Public Administration Industry;
Information Technology Industry;
Boston
Weiss, Mitchell. "New Urban Mechanics." Harvard Business School Case 315-075, January 2015. (Revised March 2017.)
- 15 Sep 2022
- Research & Ideas
Looking For a Job? Some LinkedIn Connections Matter More Than Others
When it comes to seeking a new job, making connections on LinkedIn can be key to landing an offer. But building a large network on the platform isn’t as crucial as cultivating the right kinds of connections, new research shows. While...
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by Michael Blanding
- 21 Feb 2007
- Op-Ed
What a U.N. Partnership with Big Business Could Accomplish
for a local business to flourish, it must invariably be connected to world markets, credit, and technology. That's why multinational corporations must play a critical role. The goal of poverty reduction will not be reached unless the...
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by George C. Lodge & Craig Wilson
- 20 Sep 2010
- Research & Ideas
Power Posing: Fake It Until You Make It
continues. "I try to show students that it doesn't work that way—you have to go meet people where they are and then all move together. You have to connect with them before you can lead them." If understanding how you are...
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by Julia Hanna
- 22 Mar 2024
- Research & Ideas
Open Source Software: The $9 Trillion Resource Companies Take for Granted
value, in part because their study didn’t include operating systems, the part of a computer system that controls all the other programs. “When we first came up with numbers in the trillions, we thought, ‘Nobody's going to believe this,’” Nagle says. “But then, when we...
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- 23 Jan 2024
- Research & Ideas
How to Keep Employees Productive: Support Caregivers
Fuller says—and every little bit counts. Fuller found that, if caregiving support prevented five employees from quitting, it would save the company $200,000. That math assumes the employees earn an average of $80,000 and carry a...
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by Kara Baskin
- 29 Jul 2002
- Research & Ideas
Time Pressure and Creativity: Why Time is Not on Your Side
the results. I think that participants were so conscientious (returning fully 75 percent of all the DQs we sent out to them) because (1) they felt that they were going to get a truly unique look at their team and themselves; (2) we established a personal View Details
- 03 Oct 2023
- Research Event
Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips
first time and he said, that's the end of America, right? He was kind of right. Winfrey: Kind of right. Yeah. Brooks: Anyway, the problem with that is if you hit the pleasure lever over and over and over again, all you're going to do is wire your brain for a solitary...
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by HBS Staff
- 24 Mar 2022
- Research & Ideas
Rituals at Work: Teams That Play Together Stay Together
that we're all doing it together at the same time,” explains Norton. “The psychological element is where it gets that symbolic feeling. It feels good to do this in the specific way that we do it. And if we don't do it the way we do it, we can feel a little View Details
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by Kristen Senz
- 27 Jun 2005
- Research & Ideas
Asian and American Leadership Styles: How Are They Unique?
Political connections and family control are more common in Asian businesses than in the United States. In addition, says HBS professor D. Quinn Mills, American CEOs tend to use one of five leadership styles: directive, participative,...
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by D. Quinn Mills
- 12 May 2021
- Book
The Hard Truth About Being a CEO
critically important only up to a point [to employees], but the real motivation comes from an emotional connection that you feel—either that you are more highly valued than someone else because of the natural competitiveness of human...
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by Michael Blanding
- 12 Apr 2022
- Research & Ideas
Swiping Right: How Data Helped This Online Dating Site Make More Matches
way), their connection deepened organically. She didn’t notice him at first but eventually discovered his sense of humor. Online interactions often don’t allow such give, take, or time. One way to speed the process is by reducing...
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by Kara Baskin
- 14 Mar 2023
- In Practice
What Does the Failure of Silicon Valley Bank Say About the State of Finance?
exposures, since they fell below the Fed’s threshold for annual collection of Form FR Y-14A Capital Assessments and Stress Testing. At the moment, we also cannot track what fraction of SVB’s deposits was connected to the local venture...
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- 18 Jul 2011
- Research & Ideas
Looking in the Mirror: Questions Every Leader Must Ask
that." In his book, he discusses various approaches that leaders should take in order to connect their behaviors with the messages they want to be sending. Are You Reaching Your Potential And Being True To Yourself? While much of...
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by Carmen Nobel
- 26 Jul 2006
- Research & Ideas
The Strategic Way to Go to Market
channel stewards? A: Channel stewardship is a brand new concept. Bits and pieces have been practiced in the past, but we have pulled it all together and added some new ones. It would be hard to identify any one firm as an all-around...
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by Sean Silverthorne
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
crisis? Consumers expect quite a bit from their brand partners during a crisis, seeing them as critical partners to governments, non-profit relief organizations, and NGOs because of the powerful platform a strong brand delivers for...
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by Jill Avery and Richard Edelman
- 28 Jan 2020
- Book
Advanced Leadership Requires More Than Outside-The-Box Thinking
innovation, but you argue that just as important is “thinking outside the building.” What’s the difference between the two? Rosabeth Moss Kanter: One difference is in scope, and thus the power of the resulting innovation. Thinking outside the box is a good start but a...
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by Sean Silverthorne
- 01 Nov 2021
- Op-Ed
Team Success Starts with the Individual—and with Love
at it a bit differently. Remembering that any team is comprised of individuals, he focuses on helping each individual reach their highest potential not just as performers but as people. Do this, and the best collective results will emerge...
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- 18 Sep 2017
- Research & Ideas
'Likes' Lead to Nothing—and Other Hard-Learned Lessons of Social Media Marketing
a direct connection between a social media chat about a product with the actual purchase of that product. “The biggest challenge right now is that all this money is shifting into digital marketing, but there are still a lot of questions...
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- 01 Nov 2022
- Research & Ideas
A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters
more employee-initiated innovation, but it has proven very challenging to obtain,” Gallani says. “There is a disconnect between demand [for innovation] and supply.” When the job description really matters The study came about in part through Cai, who View Details
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by Scott Van Voorhis