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All HBS Web
(1,269)
- People (2)
- News (201)
- Research (372)
- Events (5)
- Multimedia (5)
- Faculty Publications (176)
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- 08 Jan 2018
- Research & Ideas
The Startling Percentage of Financial Advisors with Misconduct Records
however, a catch: they tended to move from firms with lower rates of misconduct to firms with higher rates. “It seems like there is some sorting going on, with some firms more tolerant of misconduct than others.” In other words, while individual firms may be willing to...
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- 2014
- Book
Business History
By: Walter A. Friedman and Geoffrey Jones
This volume contains a selection of 42 foundational articles on the discipline of business history written between 1934 and the present day by scholars based in the United States, Europe, Asia, and Latin America. A wide-ranging editorial introduction describes the...
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Friedman, Walter A. and Geoffrey Jones, eds. Business History. Northampton, MA: Edward Elgar Publishing, 2014.
- January – February 2008
- Article
Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance
By: Zeynep Ton and Robert S. Huckman
We examine the impact of employee turnover on operating performance in settings that require high levels of knowledge exploitation. Using 48 months of turnover data from U.S. stores of a major retail chain, we find that, on average, employee turnover is associated with...
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Keywords:
Customer Focus and Relationships;
Governance Compliance;
Retention;
Standards;
Service Operations;
Business Processes;
Retail Industry;
United States
Ton, Zeynep, and Robert S. Huckman. "Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance." Organization Science 19, no. 1 (January–February 2008): 56–68.
- February 2005 (Revised November 2006)
- Case
InfoVision (A): Technology Transfer at Georgia Tech
InfoVision illustrates university technology transfer through the choices of a graduating doctoral student. Also explores the challenges of working across the scientific, business, and legal disciplines in the Georgia Tech transfer program.
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Keywords:
Information Technology;
Problems and Challenges;
Transformation;
Higher Education;
Science-Based Business;
Commercialization;
Research and Development;
Education Industry;
Georgia (state, US)
Fleming, Lee, Marie Thursby, and James Quinn. "InfoVision (A): Technology Transfer at Georgia Tech." Harvard Business School Case 605-064, February 2005. (Revised November 2006.)
- August 2006 (Revised July 2007)
- Background Note
Governance of the Family Business Owners
By: John A. Davis
Reviews the principal ways in which the owners of a family business achieve their governance objectives of a suitable identity and sensible direction and the discipline to achieve these. Covers the responsibilities and rights of owners, plus governance procedures,...
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Keywords:
Family Business;
Corporate Governance;
Governing Rules, Regulations, and Reforms;
Goals and Objectives;
Family Ownership
Davis, John A. "Governance of the Family Business Owners." Harvard Business School Background Note 807-021, August 2006. (Revised July 2007.)
- 10 Dec 2019
- Working Paper Summaries
A Journal-Based Replication of 'Being Chosen to Lead'
- August 2002 (Revised February 2005)
- Case
Gillette Company (B): Leadership for Change
By: Rosabeth M. Kanter and James Weber
Describes the actions and behavior of a new CEO in his first days and weeks as he sets expectations for his top management team and introduces processes and disciplines to begin the turnaround of a global consumer products company.
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Keywords:
Business Strategy;
Policy;
Change Management;
Leading Change;
Motivation and Incentives;
Strategic Planning;
Retail Industry
Kanter, Rosabeth M., and James Weber. "Gillette Company (B): Leadership for Change." Harvard Business School Case 303-033, August 2002. (Revised February 2005.)
- 2020
- Book
Experimentation Works: The Surprising Power of Business Experiments
By: Stefan Thomke
Don’t fly blind. See how the power of experiments works for you. When it comes to improving customer experiences, trying out new business models, or developing new products, even the most experienced managers often get it wrong. They discover that intuition,...
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Keywords:
Experimentation;
Experiments;
Market Research;
Innovation and Invention;
Innovation and Management;
Customers;
Research
Thomke, Stefan. Experimentation Works: The Surprising Power of Business Experiments. Boston, MA: Harvard Business Review Press, 2020.
- 2014
- Other Teaching and Training Material
Strategy Reading: Introduction to Strategy
"Introduction to Strategy" provides a comprehensive overview of the strategy discipline and introduces the building blocks of strategy by providing overviews of fundamental conceptual frameworks. Students will learn how firms decide where to compete by exploring the...
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Casadesus-Masanell, Ramon. "Strategy Reading: Introduction to Strategy." Core Curriculum Readings Series. Boston: Harvard Business Publishing 8097, 2014.
- Article
The Integration of Psychological and Network Perspectives in Organizational Scholarship
By: Tiziana Casciaro, Sigal G. Barsade, Amy C. Edmondson, Cristina B. Gibson, David Krackhardt and Giuseppe Labianca
Although multiple disciplines have been applied to the study of organizations, organizational research is rarely interdisciplinary in the sense of two or more disciplines being linked in the joint analysis of organizational phenomena. The articles in this special issue...
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Casciaro, Tiziana, Sigal G. Barsade, Amy C. Edmondson, Cristina B. Gibson, David Krackhardt, and Giuseppe Labianca. "The Integration of Psychological and Network Perspectives in Organizational Scholarship." Special Issue on the Psychology of Organizational Networks. Organization Science 26, no. 4 (July–August 2015): 1162–1176.
- 05 May 2008
- Research & Ideas
Connecting with Consumers Using Deep Metaphors
deeply enough about their customers or consumers. And they fail to think deeply enough partly because they lack deep insights to think about. Fortunately, recent advances in various disciplines are providing concepts and techniques...
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- January 1998 (Revised March 2000)
- Case
Reading Rehabilitation Hospital: Implementing Patient-Focused Care
Reading Rehab Hospital has experimented with a popular new concept in health care--patient-focused care--intended to increase quality and reduce costs by organizing care delivery around particular diagnoses or "service lines," rather than around the functions or...
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Keywords:
Demand and Consumers;
Production;
Service Operations;
Health Care and Treatment;
Health Industry
Gittell, Jody H., and Mason Brown. "Reading Rehabilitation Hospital: Implementing Patient-Focused Care." Harvard Business School Case 898-172, January 1998. (Revised March 2000.)
- 2013
- Book
Beyond the Idea: How to Execute Innovation in Any Organization
By: Vijay Govindarajan and Chris Trimble
By offering specific action steps, Beyond the Idea extends the elegant conceptual insights from How Stella Saved the Farm, Govindarajan and Trimble's parable. Beyond the Idea shows exactly how to:
- Build a team with a very particular structure, one...
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Govindarajan, Vijay, and Chris Trimble. Beyond the Idea: How to Execute Innovation in Any Organization. New York, NY: St. Martin's Press, 2013.
- March 2008 (Revised March 2009)
- Case
The Home Depot, Inc.
For its first 20 years, Home Depot was known for its entrepreneurial spirit and focus on customer service. Merchandising, purchasing, and store operations were all decentralized. When the company hit $45 billion in sales, many believed that a more disciplined approach...
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Keywords:
Customer Focus and Relationships;
Profit;
Leading Change;
Six Sigma;
Service Operations;
Business Processes;
Organizational Change and Adaptation;
Organizational Culture;
Retail Industry
Ton, Zeynep, and Catherine Ross. "The Home Depot, Inc." Harvard Business School Case 608-093, March 2008. (Revised March 2009.)
- 2022
- Book
Corporate Explorer: How Corporations Beat Startups at the Innovation Game
By: Andrew Binns, Charles A. O'Reilly III and Michael Tushman
Innovation used to be seen as a game best left to entrepreneurs, but now a new breed of corporate managers is flipping this logic on its head. These Corporate Explorers have the insight, resilience, and discipline to overcome the obstacles and build new ventures from...
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Keywords:
Organization Change And Adaptation;
Disruptive Innovation;
Organizational Change and Adaptation;
Innovation and Management;
Leading Change
Binns, Andrew, Charles A. O'Reilly III, and Michael Tushman. Corporate Explorer: How Corporations Beat Startups at the Innovation Game. Hoboken, NJ: Wiley, 2022.
- 2012
- Book
The Handbook for Teaching Leadership: Knowing, Doing, and Being
By: Scott Snook, Nitin Nohria and Rakesh Khurana
The last 25 years have witnessed an explosion in the field of leadership education. This volume brings together leading international scholars across disciplines to chronicle the current state of leadership education and establish a solid foundation on which to grow...
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Keywords:
Change;
Business Education;
Leadership;
Goals and Objectives;
Management Style;
Organizational Structure;
Perspective;
Diversification;
Technology
Snook, Scott, Nitin Nohria and Rakesh Khurana, eds. The Handbook for Teaching Leadership: Knowing, Doing, and Being. Thousand Oaks, CA: SAGE Publications, 2012.
- 2010
- Book
Handbook of Leadership Theory and Practice
By: Nitin Nohria and Rakesh Khurana
The study of leadership suffers intellectual neglect and has yet to be considered a serious academic discipline. And though the mission statements of most business schools profess to "develop leaders who make a difference in the world," these same schools produce...
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Nohria, Nitin, and Rakesh Khurana, eds. Handbook of Leadership Theory and Practice. Harvard Business Press, 2010.
- January 1988 (Revised March 1995)
- Supplement
Digital Equipment Corp.: The Endpoint Model (C1)
By: David A. Garvin
To follow Digital Equipment Corp.: The Endpoint Model (B2). The division has just received a request for dramatically increased production. If it complies with the request, it will have to expedite production, override the MRP II system and the planned schedule. Should...
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Keywords:
Decision Choices and Conditions;
Markets;
Production;
Planning;
Risk and Uncertainty;
Situation or Environment;
System
Garvin, David A. "Digital Equipment Corp.: The Endpoint Model (C1)." Harvard Business School Supplement 688-062, January 1988. (Revised March 1995.)
- Article
Total Quality Management and the Human Resource Professional: Applying the Baldrige Framework to Human Resources
By: Leonard A. Schlesinger and Christopher L. Hart
The still evolving discipline of total quality management (TQM) has left many human resource professionals confused about their role. The authors believe that the HR function personnel should spearhead company quality efforts, as well as assess the performance of their...
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Schlesinger, Leonard A., and Christopher L. Hart. "Total Quality Management and the Human Resource Professional: Applying the Baldrige Framework to Human Resources." Human Resource Management 30, no. 4 (Winter 1991): 433–454.
- 22 Feb 2000
- Research & Ideas
The Mind of the Market: Extending the Frontiers of Marketing Thought
"What is the nature of loyalty?" HBS Professor Gerald Zaltman asks. But it's not brand loyalty he's concerned with: rather, it's loyalty in its most fundamental sense. "What is the anatomy of loyalty?" he continues. "What is the meaning of privacy? Of security? What is...
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Keywords:
by Martha Lagace