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- All HBS Web (91)
- Faculty Publications (22)
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- All HBS Web (91)
- Faculty Publications (22)
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- August 2022
- Article
The Bulletproof Glass Effect: Unintended Consequences of Privacy Notices
By: Aaron R. Brough, David A. Norton, Shannon L. Sciarappa and Leslie K. John
Drawing from a content analysis of publicly traded companies’ privacy notices, a survey of managers, a field study, and five online experiments, this research investigates how consumers respond to privacy notices. A privacy notice, by placing legally enforceable limits...
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Keywords:
Choice;
Purchase Intent;
Privacy;
Privacy Notices;
Warnings;
Assurances;
Information Disclosure;
Trust;
Consumer Behavior;
Spending;
Decisions;
Information;
Communication
Brough, Aaron R., David A. Norton, Shannon L. Sciarappa, and Leslie K. John. "The Bulletproof Glass Effect: Unintended Consequences of Privacy Notices." Journal of Marketing Research (JMR) 59, no. 4 (August 2022): 739–754.
- January–February 2014
- Article
IDEO's Culture of Helping
By: Teresa Amabile, Colin M. Fisher and Julianna Pillemer
Leaders can do few things more important than encouraging helping behavior within their organizations. In the highest-performing companies, it is a norm that colleagues support one another's efforts to do the best work they can. That has always been true for efficiency...
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Keywords:
Management Style;
Behavior;
Attitudes;
Organizational Culture;
Relationships;
Social and Collaborative Networks
Amabile, Teresa, Colin M. Fisher, and Julianna Pillemer. "IDEO's Culture of Helping." Harvard Business Review 92, nos. 1-2 (January–February 2014): 54–61.
- 2023
- Working Paper
The Impact of Input Inaccuracy on Leveraging AI Tools: Evidence from Algorithmic Labor Scheduling
Are the inputs used by your AI tool correct and up to date? In this paper, we show that the answer to this question: (i) is frequently a “no” in real business contexts, and (ii) has significant implications on the performance of AI tools. In the context of algorithmic...
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Kwon, Caleb, Antonio Moreno, and Ananth Raman. "The Impact of Input Inaccuracy on Leveraging AI Tools: Evidence from Algorithmic Labor Scheduling." Working Paper, October 2023.
- 28 Nov 2023
- Book
Economic Growth Draws Companies to Asia. Can They Handle Its Authoritarian Regimes?
safety. In fact, the relationship between business entities and the state in autocracies can involve a delicate dance. While many authoritarian regimes desire capitalists for the growth and legitimacy they can generate, a tension of View Details
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by Sean Silverthorne
- 16 May 2023
- HBS Case
How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’
road.” When KKR bought CHI Overhead Doors in 2015, it offered a test case for an idea Stavros had been toying with since he was a student at HBS. He made every employee an owner, promising each a payout of at least $15,000 if the company met its targets when sold....
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by Avery Forman
- 24 May 2021
- Op-Ed
Can Fabric Waste Become Fashion’s Resource?
COVID-19 has broken fashion’s supply chain. As a result, an already wasteful industry has become more wasteful. Even before the pandemic, the global apparel industry was producing about 92 million tons of textile waste a year. That’s about one garbage truck’s worth of...
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- 21 Oct 2022
- Research & Ideas
People Trust Business, But Expect CEOs to Drive Social Change
Public trust in business remains relatively unshaken amid economic turbulence and a lingering pandemic, even as faith in the media and government falters, but leaders could do more to address social issues, a new global opinion survey shows. However, not everyone...
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by Scott Van Voorhis
- 28 Feb 2018
- Sharpening Your Skills
Master the Team Meeting
overhauling your meeting process won’t necessarily show positive results the very next meeting, and changing it too often could cause unrest, and even distrust if the rules of engagement keep changing. Have at least four to six meetings...
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by Julia Austin
- 01 Mar 2021
- Research & Ideas
How Systemic Racism Can Threaten National Security
rates rose when enlistment became legal. From disfranchisement to distrust The results suggest racism blunted available manpower for the war at a critical time. They also imply the US government shortchanged itself by violating its own...
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by Rachel Layne
- 17 Jan 2011
- Research & Ideas
Being the Boss
have a view of authority that differs from yours. They may bring to work generational or cultural attitudes that lead them to distrust and question authority. That will make them less likely to comply. This is not personal. It's simply a...
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by Carmen Nobel
- 20 Sep 2022
- Research & Ideas
How Partisan Politics Play Out in American Boardrooms
their families, neighborhoods, or social clubs. “The same trend showing up in the workplace is worrisome because it means we have even fewer opportunities to interact across partisan lines,” she says. “It could accelerate the growing nature of View Details
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by Pamela Reynolds
- 19 Mar 2012
- HBS Case
HBS Cases: Overcoming the Stress of ‘Englishnization’
hidden nature of language struggles. These problems created an "us and them" class of native and nonnative English speakers, which sometimes led to resentment and distrust among nonnative speakers toward the native speakers....
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by Kim Girard
- 10 Sep 2001
- Research & Ideas
Do You Have Change Fatigue?
one continual change initiative. Maybe it's a relief to know that only a few of these efforts will actually be carried through to completion, but that knowledge doesn't do much for morale. Change fatigue is rampant, and it's exacerbated by a natural tendency to View Details
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by Nick Morgan
- 26 Nov 2001
- Op-Ed
Why Corporate Budgeting Needs To Be Fixed
truth. It turns business decisions into elaborate exercises in gaming. It sets colleague against colleague, creating distrust and ill will. And it distorts incentives, motivating people to act in ways that run counter to the best...
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by Michael C. Jensen
- 13 Apr 2020
- Research & Ideas
Small Businesses Are Worse Off Than We Thought
and is working through the details of a partnership with GoFundMe to help facilitate donations for businesses. Other platforms such as Uber are working on similar initiatives. Distrust of government aid The survey data also shed light on...
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- 06 May 2019
- Research & Ideas
Consumers Blame Business for Global Health Problems. Can Business Become the Solution?
to appeal to young would-be smokers. But corporate distrust runs so deep for some consumers that constructive dialogue is virtually impossible; consider vaccination skeptics who criticize Big Pharma’s influence, despite considerable...
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- 08 Mar 2016
- Research & Ideas
Solving an Economic Mystery Surrounding Argentina and Chile
far less open about revealing information about their activities. In many cases, it is extraordinarily difficult to find information about firms which are opaque to outsiders. In both countries, there is a particular distrust between the...
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by Sean Silverthorne
- 09 Sep 2013
- Lessons from the Classroom
Teaching Climate Change to Skeptics
concerns that environmental initiatives are too expensive, she offers the case on the private equity firm KKR. "Through its Green Portfolio Program, KKR achieved $160 million per year in cost savings," she says. “At the moment both political parties View Details
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by Carmen Nobel
- 04 May 2010
- First Look
First Look: May 4
increased scope for markets, and distrust of markets generally. Our results suggest that while the public is potentially receptive to compensating kidney donors, among those who oppose it, general disapproval towards certain kinds of...
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Martha Lagace
- 07 Jan 2008
- Research & Ideas
Pursuing a Deadly Opportunity
the entrepreneurial organizations could be explained in part by a distrust of established medical institutions on the part of minorities. The profiles of organizations receiving the cadavers also showed marked contrasts. Perhaps not...
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