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- All HBS Web (173)
- Faculty Publications (21)
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- 06 Jul 2009
- Research & Ideas
Conducting Layoffs: ’Necessary Evils’ at Work
occupations—management, medicine, law enforcement, and addiction counseling—and noticed three surprising patterns that cut across all four occupations. First, in contrast to the stereotypical image of an emotionally numb performer...
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by Martha Lagace
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
patented method of doing this, called the Zaltman Metaphor Elicitation Technique (ZMET), centers on having interview subjects select images that best reflect their state of mind concerning the item in...
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- 27 Nov 2006
- Research & Ideas
Manly Men, Oil Platforms, and Breaking Stereotypes
image of invulnerability by putting on a guise of being technically infallible, which meant refusing to admit to or reveal evidence of failures, mistakes, or lack of knowledge. In the emotional realm, presenting oneself as emotionally...
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- 22 Feb 2011
- Research & Ideas
Most Popular Articles, Papers of the Decade
HBS Working Knowledge readers want it all, judging by our all-time most popular articles. Here you'll find stories on everything from maintaining a professional image to writing a business plan, from how to market on social media to why...
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by Sean Silverthorne
- 02 Oct 2018
- First Look
New Research and Ideas, October 2, 2018
forthcoming Annual Review of Economics History, Micro Data and Endogenous Growth By: Akcigit, Ufuk, and Tom Nicholas Abstract—Economic growth is concerned with long-run changes, and as a result historical data should be especially...
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Dina Gerdeman
- 07 Aug 2006
- Research & Ideas
Whatever Happened to Caveat Emptor?
Many of us learned at an early age the expression caveat emptor, or let the buyer beware. The phrase conjured up an image of a roiling, rollicking market that consumers best entered equipped for battle and prepared for disappointment—or...
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- 22 Feb 2000
- Research & Ideas
The Mind of the Market: Extending the Frontiers of Marketing Thought
"What is the nature of loyalty?" HBS Professor Gerald Zaltman asks. But it's not brand loyalty he's concerned with: rather, it's loyalty in its most fundamental sense. "What is the anatomy of loyalty?" he continues. "What is the meaning...
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by Martha Lagace
- 10 Feb 2014
- HBS Case
Stressing Safety in South Africa’s Platinum Mines
the required Leadership and Organizational Behavior course (commonly known as LEAD), which focuses on how managers become effective leaders by addressing the human side of the enterprise. The Elements Of The Case Click on image to enlarge...
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- 25 Oct 2017
- Research & Ideas
Will Machine Learning Make You a Better Manager?
good,” says Teodorescu. Much of the earliest applications of machine learning concerned language. At the birth of the field in the 1940s, British mathematician Alan Turing conceived the abstract grammars to analyze texts and describe...
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- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
posted prices due to reduced price competition. However, a negative price image is again a myth because it does not distinguish between highly valued loyal consumers and less valued switchers. While the price View Details
- 14 Nov 2017
- First Look
New Research and Ideas: November 14, 2017
Benjamin Abstract—I present the institutions and incentives of online reviews, including attracting initial reviews, assuring truthful reviews of genuine experiences, and avoiding inflated or deceptive reviews. I also explore the competition and consumer protection...
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Carmen Nobel
- 20 Oct 2009
- First Look
First Look: October 20
investing" by creating a new asset class for investors who care about social impact. Doing so will require working with competitors in the field in order to establish benchmarks and standards of measurement. How can Acumen build industry-wide benchmarks when peer...
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Martha Lagace
- 05 Jan 2009
- Research & Ideas
Most Popular Articles and Working Papers 2008
Here are the 20 most popular stories published by HBS Working Knowledge in 2008, and the five most-read working papers authored by HBS faculty. Most Popular Articles 1. Creating a Positive Professional Image (2005) In today's diverse...
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by Staff
- 20 May 2014
- First Look
First Look: May 20
of product development, felt that a substantial portion of the new funding was needed to rework Open English's platform to enable the additional growth. She was concerned that the company's learning platform (LP)-the core set of software...
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Sean Silverthorne
- 16 Nov 2010
- First Look
First Look: November 16, 2010
Conflict Management Research (forthcoming) Abstract Routine and persistent acts of dishonesty prevail in everyday life, yet most people resist shining a critical moral light on their own behavior, thereby maintaining and oftentimes inflating View Details
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Sean Silverthorne
- 15 Feb 2011
- First Look
First Look: Feb. 15
designed to enhance safety and effectiveness created a culture that unintentionally released men from societal imperatives for "manly" behavior, prompting them to let go of masculine-image concerns and to behave instead in...
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Sean Silverthorne
- 26 Mar 2012
- Research & Ideas
What Neuroscience Tells Us About Consumer Desire
will be a hit or a flop.) Tricks of the Trade When tracking brain functions, neuroscientists generally use either electroencephalography (EEG) or functional magnetic resonance imaging (fMRI) technology. EEG measures fluctuations in the...
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- 05 Feb 2014
- Research & Ideas
Can Putin Score Olympic Gold?
nine- to twelve-hour time difference makes it more difficult for the network to plan primetime coverage, since most events will take place overnight in the US. NBC's biggest challenge, however, may be the image of the host country and...
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- 31 May 2016
- First Look
May 31, 2016
Revealing Hand By: Kaplan, Robert S., and Anette Mikes Abstract—Many believe that the recent emphasis on enterprise risk management function is misguided, especially after the failure of sophisticated quantitative risk models during the global financial crisis. The...
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Sean Silverthorne
- 16 Sep 2002
- Research & Ideas
The Irrational Quest for Charismatic CEOs
usual reasons have become clichés: Disruptive technologies, emerging global competitors, changing workforce expectations, and heightened investor concerns over immediate stock price have put pressure on boards to find reassuring,...
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by Martha Lagace