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- All HBS Web (169)
- Faculty Publications (50)
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- September 2011
- Supplement
TopCoder (B)
By: Karim R. Lakhani, Eric Lonstein and Stephanie Pokrywa
Metrology plays a key role in the manufacture of mechanical components. Traditionally it is used extensively in a pre-process stage where a manufacturer does process planning, design, and ramp-up, and in post-process off-line inspection to establish proof of quality....
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Keywords:
Industry Growth;
Forecasting and Prediction;
Change Management;
Production;
Machinery and Machining;
Planning;
Quality;
Competition;
Diversification;
Technology Adoption;
Measurement and Metrics;
Product Design;
Manufacturing Industry
Lakhani, Karim R., Eric Lonstein, and Stephanie Pokrywa. "TopCoder (B)." Harvard Business School Supplement 612-044, September 2011.
- September–October 2013
- Article
The Role of Organizational Scope and Governance in Strengthening Private Monitoring
By: Lamar Pierce and Michael W. Toffel
Governments and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard, which can be particularly onerous when outsourcing the monitoring and...
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Keywords:
Crime and Corruption;
Decision Choices and Conditions;
Corporate Accountability;
Governance Compliance;
Policy;
Management Practices and Processes;
Demand and Consumers;
Market Design;
Market Entry and Exit;
Market Transactions;
Service Delivery;
Service Operations;
Business Processes;
Organizational Structure;
Performance Effectiveness;
Performance Expectations;
Practice;
Transportation;
Transportation Industry;
Service Industry;
United States;
New York (state, US)
Pierce, Lamar, and Michael W. Toffel. "The Role of Organizational Scope and Governance in Strengthening Private Monitoring." Organization Science 24, no. 5 (September–October 2013): 1558–1584. (Winner of the NBS Research Impact on Practice Award from the Academy of Management (AOM) and Network for Business Sustainability (NBS))
- 2019
- Working Paper
The Impact of Increasing Search Frictions on Online Shopping Behavior: Evidence from a Field Experiment
By: Donald Ngwe, Kris J. Ferreira and Thales Teixeira
Many online stores are designed such that shoppers can easily access any available discounted products. We propose that deliberately increasing search frictions by placing small obstacles to locating discounted items can improve online retailers’ margins and even...
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Keywords:
E-commerce;
Online Retailing;
Friction;
Effor;
Search Costs;
Price Discrimination;
Consumer Behavior;
Price;
Search Technology
Ngwe, Donald, Kris J. Ferreira, and Thales Teixeira. "The Impact of Increasing Search Frictions on Online Shopping Behavior: Evidence from a Field Experiment." Harvard Business School Working Paper, No. 19-080, January 2019.
- March – April 2010
- Article
The Need for Ideological Consciousness
By: George C. Lodge
Every so often in American history a crisis comes along that requires Americans to inspect cherished assumptions and to act in a way that many find ideologically repulsive. Although our leaders insist that such actions are pragmatic-the only sensible way to deal with...
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Keywords:
History;
Leadership;
Competition;
Framework;
Consumer Behavior;
Business and Community Relations;
Government and Politics;
Financial Crisis;
Planning;
United States
Lodge, George C. "The Need for Ideological Consciousness." Challenge 53, no. 2 (March–April 2010): 76–89.
- 14 Aug 2018
- First Look
First Look at New Research and Ideas, August 14, 2018
San Francisco–based startup’s next phase of expansion. One option was to preserve Shift’s current business model and grow through geographic expansion. Another option was to decentralize more tasks to sellers and/or buyers, for example, management of View Details
Keywords:
by Sean Silverthorne
- 04 Jun 2008
- Working Paper Summaries
Coming Clean and Cleaning Up: Is Voluntary Disclosure a Signal of Effective Self-Policing?
Keywords:
by Michael W. Toffel & Jodi L. Short
- 2012
- White Paper
Robust Enforcement Should Complement Voluntary Regulation
By: Jodi L. Short and Michael W. Toffel
Spurred by the anti-regulation movement that started in the 1970s, voluntary self-regulation programs have emerged in many regulatory agencies, seeking to increase cooperation between government and industry to achieve greater and more cost-effective compliance....
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Short, Jodi L., and Michael W. Toffel. "Robust Enforcement Should Complement Voluntary Regulation." Georgetown University Economic Policy Vignette, September 2012.
- August 2023 (Revised October 2023)
- Case
Beyond the Barricades: Chile 2023
Chile, often considered among Latin America's greatest economic success stories, suffered a shocking wave of protests in October 2019, as its citizens demanded reforms across healthcare and education systems, and protested inequality and rising costs of living. As...
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Keywords:
Government Administration;
Developing Countries and Economies;
Economic Growth;
Social Issues;
Wealth and Poverty;
Public Opinion;
Equality and Inequality;
Public Administration Industry;
Chile;
Latin America;
South America
Spar, Debora, Willis Emmons, Leonard A. Schlesinger, and Ruth Costas. "Beyond the Barricades: Chile 2023." Harvard Business School Case 324-005, August 2023. (Revised October 2023.)
- Research Summary
Bricks and Clicks: The Effect of Store Assortment on E-tail Format (with R. Lal and E. Ofek)
An often neglected aspect in existing studies of the Internet selling process is the high volume of product returns. Such returns reflect a major logistic expenditure on behalf of companies that sell over the net. The problem is reduced when consumers shop in physical...
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- 09 Apr 2007
- Research & Ideas
Industry Self-Regulation: What’s Working (and What’s Not)?
over self-disclosing firms if they are convinced that such firms are in fact credible partners in striving to remain in compliance. And so we're looking at whether plants get fewer inspections after they self-disclose, and whether these...
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Keywords:
by Martha Lagace
- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
Farronato says. Machine learning for dining out Regulatory health inspections are nothing new: Most cities maintain grading programs to evaluate restaurants’ hygiene practices, and that information is publicly available to savvy diners....
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- 20 Dec 2010
- Research & Ideas
Panama Canal: Troubled History, Astounding Turnaround
delegating authority whenever possible but personally investigating and inspecting all aspects of the construction effort. At the same time, however, he eschewed all military overtones, banning salutes and military uniforms, in order to...
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- 11 Jun 2012
- Research & Ideas
When Business Competition Harms Society
Agency to institute such a program. The researchers examined the prevailing inspection system called On-Board Diagnostics II (OBD-II), which tests for excessive carbon monoxide, hydrocarbons, and nitrogen oxides, and also checks the...
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- 17 Mar 2021
- Research & Ideas
Beyond Pajamas: Sizing Up the Pandemic Shopper
companies. Namely, do they yield more product returns, which are notoriously higher online than in the physical world? What about product returns? Product returns are too common in online channels. They are often attributed to the inability to View Details
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
well as tying up capital from buying and paying for materials and merchandise well in advance of when they are used. The quality of incoming items supplied by low-price suppliers may not be guaranteed to conform to buyer specifications, so the company must View Details
Keywords:
by Robert S. Kaplan & David P. Norton
- 09 May 2018
- Research & Ideas
A Simple Way for Restaurant Inspectors to Improve Food Safety
new research about how scheduling affects worker behavior. The potential result: Americans could avoid 19 million foodborne illnesses, nearly 51,000 hospitalizations, and billions of dollars of related medical costs. Government health officers routinely drop in to...
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- 08 May 2018
- First Look
First Look at New Research and Ideas, May 8, 2018
unexpected networking opportunities, generating a tight community of German businesspeople in India. Publisher's link: https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=54465 How Scheduling Can Bias Quality Assessment: Evidence from Food Safety View Details
Keywords:
Sean Silverthorne
- 06 Nov 2018
- First Look
New Research and Ideas, November 6, 2018
Assessment: Evidence from Food Safety Inspections By: Ibanez, Maria, and Michael W. Toffel Abstract—Many production processes are subject to inspection to ensure they meet quality, safety, and environmental...
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Keywords:
Dina Gerdeman
- 25 Apr 2017
- First Look
First Look at New Research, April 25
are subject to inspection to ensure they meet quality, safety, and environmental standards imposed by companies and regulators. This paper explores how the scheduling of inspections risks introducing bias...
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Keywords:
Sean Silverthorne
- 29 May 2012
- First Look
First Look: May 29
abstract is unavailable at this time. Publisher's Link: http://press.princeton.edu/titles/9889.html Randomized Government Safety Inspections Reduce Worker Injuries with No Detectable Job Loss Authors:David I. Levine, Michael W. Toffel,...
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Keywords:
Sean Silverthorne