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Show Results For
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All HBS Web
(238)
- News (37)
- Research (108)
- Events (1)
- Multimedia (1)
- Faculty Publications (97)
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- June 2017
- Article
Creating Reciprocal Value Through Operational Transparency
By: Ryan W. Buell, Tami Kim and Chia-Jung Tsay
We investigate whether organizations can create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that increased contact...
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Keywords:
Operational Transparency;
Service Management;
Production Management;
Organizational Performance;
Behavioral Operations;
Service Operations;
Service Delivery;
Consumer Behavior;
Labor;
Organizational Design;
Operations;
Service Industry;
United States;
Kenya
Buell, Ryan W., Tami Kim, and Chia-Jung Tsay. "Creating Reciprocal Value Through Operational Transparency." Management Science 63, no. 6 (June 2017): 1673–1695.
- December 2009
- Teaching Note
Diageo and East African Breweries Ltd.: Tapping New Markets for Social Good (TN)
By: Rosabeth M. Kanter and Matthew Bird
Teaching Note for [310010].
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- 22 Apr 2014
- First Look
First Look: April 22
would ultimately imply for the world economy. Purchase this case: http://hbr.org/product/the-u-s-shale-revolution-global-rebalancing/an/714008-PDF-ENG Harvard Business School Case 514-055 VP Group: Vegpro Grows Beyond Kenya In 2013,...
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Keywords:
Sean Silverthorne
- 28 Sep 2015
- Research & Ideas
Six Lessons from Mobile Money Ventures in Developing Countries
importance of geo-targeting was underscored when Vodacom launched M-Pesa in South Africa. Vodacom attempted to replicate its successful model in Kenya but made several mistakes. For one, it failed to identify and pursue a particular...
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- December 2007 (Revised February 2017)
- Case
Vegpro Group: Growing in Harmony
By: David E. Bell, Brian Milder and Mary Shelman
Vegpro, a horticulture company, is Kenya's largest exporter of fresh vegetables and flowers to top supermarkets in the U.K. and Europe. In 2007, Vegpro's business is threatened by growing consumer concern about the environmental impact of food production and transport,...
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Keywords:
Customer Satisfaction;
Developing Countries and Economies;
Ethics;
Food;
Growth and Development Strategy;
Operations;
Environmental Sustainability;
Agriculture and Agribusiness Industry;
Kenya;
Europe;
United Kingdom
Bell, David E., Brian Milder, and Mary Shelman. "Vegpro Group: Growing in Harmony." Harvard Business School Case 508-001, December 2007. (Revised February 2017.)
- October 2012
- Teaching Note
Carolina for Kibera (TN)
- 14 Jan 2015
- Research & Ideas
Thriving in the Turbulence of Emerging Markets
well and make very sure that were seen to be doing good and right." It was not only in Kenya that politics proved a challenge. Chandaria's business survived throughout Africa by virtue of persistence, confidence, and forgiveness. "In...
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- April 2021
- Case
Glovo: Expanding Quick Commerce
By: Antonio Moreno and James Barnett
In March 2021, delivery app CEO Oscar Pierre and his team consider strategies to grow Glovo’s quick commerce delivery service and to approach their expansion in Kenya.
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Keywords:
Decision Making;
Entrepreneurship;
Food;
Global Strategy;
Operations;
Strategy;
Distribution Industry;
Food and Beverage Industry;
Web Services Industry;
Africa;
Kenya;
Nairobi;
Europe;
Spain;
Barcelona;
Middle East;
Central America;
South America
Moreno, Antonio, and James Barnett. "Glovo: Expanding Quick Commerce." Harvard Business School Case 621-094, April 2021.
- 2014
- Discussion Paper
The Promise of Microfinance and Women's Empowerment: What Does the Evidence Say?
By: Dina D. Pomeranz
The microfinance revolution has transformed access to financial services for low-income populations worldwide. As a result, it has become one of the most talked-about innovations in global development in recent decades. However, its expansion has not been without...
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Keywords:
Entrepreneurship In Emerging Markets;
Entrepreneurship;
Women's Empowerment;
Entrepreneurs;
Saving;
Savings;
Credit;
Credit Supply;
Insurance;
Development Economics;
Development Finance;
Behavioral Economics;
Gender;
Microfinance;
Social Entrepreneurship;
Developing Countries and Economies;
Banking Industry;
Public Administration Industry;
Financial Services Industry;
Insurance Industry;
Latin America;
Kenya;
Chile;
India;
Asia;
Africa
Pomeranz, Dina D. "The Promise of Microfinance and Women's Empowerment: What Does the Evidence Say?" EY Thought Leadership Series, February 2014.
- October 2009 (Revised August 2013)
- Case
Carolina for Kibera
By: Kathleen L. McGinn and Cailin B. Hammer
A growing NGO based in Kibera, Nairobi, Kenya, is facing a complete change in leadership as the founders step back. At the same time, a $1 million grant presents new opportunities and challenges.
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Keywords:
Developing Countries and Economies;
Negotiation;
Organizational Change and Adaptation;
Non-Governmental Organizations;
Power and Influence;
Nairobi;
North Carolina
McGinn, Kathleen L., and Cailin B. Hammer. "Carolina for Kibera." Harvard Business School Case 910-017, October 2009. (Revised August 2013.)
- October 2012 (Revised August 2018)
- Case
Carolina for Kibera
By: Kathleen L. McGinn, Beth-Ann Kutchma and Cailin B. Hammer
Carolina for Kibera (CFK) is an international non-profit organization whose mission is to promote youth leadership and gender and ethnic cooperation in Kibera, the largest unstructured settlement situated in the heart of Nairobi, Kenya. CFK's programs constructively...
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Keywords:
Organizational Behavior;
Power and Influence;
Non-Governmental Organizations;
Social Enterprise;
Negotiation;
Organizational Change and Adaptation;
Kenya;
United States
McGinn, Kathleen L., Beth-Ann Kutchma, and Cailin B. Hammer. "Carolina for Kibera." Harvard Business School Multimedia/Video Case 913-701, October 2012. (Revised August 2018.)
- 20 Feb 2008
- First Look
First Look: February 20, 2008
Working PapersFinding Missing Markets (and a disturbing epilogue): Evidence from an Export Crop Adoption and Marketing Intervention in Kenya Authors:Nava Ashraf, Xavier Gine, and Dean Karlan Abstract In much of the developing world,...
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Keywords:
Martha Lagace
- 16 Nov 2010
- First Look
First Look: November 16, 2010
destabilize Kenya, while others claimed it was an important step towards lasting peace. The Kenya scenario presents many aspects for consideration, including the wisdom of the ICC's involvement (given the complex historical, economic, and...
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Keywords:
Sean Silverthorne
- 2022
- Chapter
Luxury Tourism and Environmentalism
By: Geoffrey Jones
This chapter examines the evolution of luxury tourism and its environmental impact. Whilst mass tourism is widely seen as environmentally damaging, the impact of luxury tourism is nuanced. During the first stage of the growth in the nineteenth century, the numbers of...
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Keywords:
Luxury Consumption;
Environmentalism;
Tourism;
Green Business;
Luxury;
History;
Ethics;
Globalization;
Environmental Management;
Business History;
Tourism Industry;
Antarctica;
Latin America;
North and Central America;
Europe;
Switzerland;
Chile;
Costa Rica;
Africa;
Kenya
Jones, Geoffrey. "Luxury Tourism and Environmentalism." Chap. 27 in The Oxford Handbook of Luxury Business, edited by Pierre-Yves Donzé, Véronique Pouillard, and Joanne Roberts, 571–590. Oxford, UK: Oxford University Press, 2022.
- May 2011
- Teaching Note
The Dutch Flower Cluster (TN)
By: Jorge Ramirez-Vallejo and Michael E. Porter
Teaching Note for 711507.
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Keywords:
Customer Value and Value Chain;
Auctions;
Industry Clusters;
Competition;
Plant-Based Agribusiness;
Netherlands;
China;
Colombia;
Ecuador;
Kenya
Ramirez-Vallejo, Jorge, and Michael E. Porter. "The Dutch Flower Cluster (TN)." Harvard Business School Teaching Note 711-534, May 2011.
- Article
Business Investment in Education in Emerging Markets Since the 1960s
By: Valeria Giacomin, Geoffrey Jones and Erica Salvaj
This article examines non-profit investments by business in education in emerging markets between the 1960s and the present day. Using a sample of 110 interviews with business leaders from an oral history database, the study shows that more than three-quarters of such...
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Keywords:
Economic History;
Oral History;
Education;
Philanthropy and Charitable Giving;
Business History;
Emerging Markets;
Reputation;
Corporate Social Responsibility and Impact;
Education Industry;
Africa;
Asia;
Latin America;
Middle East;
India;
Chile;
Colombia;
Sri Lanka;
Kenya
Giacomin, Valeria, Geoffrey Jones, and Erica Salvaj. "Business Investment in Education in Emerging Markets Since the 1960s." Business History 63, no. 7 (September 2021): 1113–1143.
- 31 Mar 2009
- First Look
First Look: March 31, 2009
emergency events and true crisis emergency events. Finding Missing Markets (and a Disturbing Epilogue): Evidence from an Export Crop Adoption and Marketing Intervention in Kenya Authors:Nava Ashraf, Xavier Giné, and Dean Karlan...
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Keywords:
Martha Lagace
- 30 Aug 2011
- First Look
First Look: August 30
Africa. Ten schools were operational in Kenya by 2010. The plan was to franchise nearly 3,000 schools all over Africa. The case is meant to discuss the challenges of scaling. Purchase this...
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Keywords:
Sean Silverthorne
- 20 Oct 2009
- First Look
First Look: October 20
decision, political and social unrest breaks out in Kenya following a highly contested presidential election. Acumen Fund must now also consider the political risks of investing. Purchase this case:...
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Keywords:
Martha Lagace