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-
All HBS Web
(1,807)
- News (664)
- Research (892)
- Events (1)
- Multimedia (38)
- Faculty Publications (469)
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- November 1976
- Case
Korvette's Department Stores
Jackson, Barbara B. "Korvette's Department Stores." Harvard Business School Case 177-048, November 1976.
- September 2019 (Revised December 2023)
- Case
Accounting Fraud at Tesco Stores (A)
By: Jonas Heese, Suraj Srinivasan and Julia Kelley
This case describes the accounting fraud at Tesco Stores Limited (TSL), which was discovered by a senior accountant in TSL’s finance department. The accountant was concerned about TSL’s handling of commercial income, which, according to the accountant, overstated...
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Heese, Jonas, Suraj Srinivasan, and Julia Kelley. "Accounting Fraud at Tesco Stores (A)." Harvard Business School Case 120-032, September 2019. (Revised December 2023.)
- 07 Jul 2014
- Research & Ideas
Banning Big-box Stores Can Hurt Local Retailers
census data on retail stores located in England, Sadun found that stricter planning restrictions against big-box stores actually coincided with independent retailers closing down or hiring fewer workers, a...
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- April 1993 (Revised January 2011)
- Background Note
Note on Store Location
By: David E. Bell and Jose B. Alvarez
Reviews some basic issues to be considered in selecting a new location for a retail store.
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Bell, David E., and Jose B. Alvarez. "Note on Store Location." Harvard Business School Background Note 593-112, April 1993. (Revised January 2011.)
- November 1978 (Revised January 1995)
- Case
McGregor's Ltd. Department Store
President has decided to restructure the discount scheme. Every staff member would be affected, good or bad. Information would have to be tailored to each group--worst off would be managers. Task is to write to managers/supervisors.
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Keywords:
Organizational Change and Adaptation;
Communication Intention and Meaning;
Compensation and Benefits;
Retail Industry
Raymond, Thomas J. "McGregor's Ltd. Department Store." Harvard Business School Case 379-059, November 1978. (Revised January 1995.)
- September 1993
- Teaching Note
Duncan's Department Stores TN
By: David E. Bell
Keywords:
Retail Industry
- December 1980 (Revised February 1981)
- Case
Allied Stores Corp. (B)
By: Milton P. Brown and Jay W. Lorsch
Keywords:
Retail Industry
Brown, Milton P., and Jay W. Lorsch. "Allied Stores Corp. (B)." Harvard Business School Case 381-087, December 1980. (Revised February 1981.)
- September 2014 (Revised June 2016)
- Case
Whole Foods: The Path to 1,000 Stores
By: David F. Drake, Ryan W. Buell, Melissa Barton, Taylor Jones, Katrina Keverian and Jeffrey Stock
The case examines the operations strategy of Whole Foods, one of the largest natural grocery chains in the United States. In late 2013, Whole Foods was expanding rapidly, with a publicly-stated goal of growing from 351 to 1,000 domestic stores by 2022. It was also...
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Keywords:
Human Capital;
Food;
Expansion;
Market Entry and Exit;
Operations;
Strategy;
Retail Industry;
Food and Beverage Industry;
United States
Drake, David F., Ryan W. Buell, Melissa Barton, Taylor Jones, Katrina Keverian, and Jeffrey Stock. "Whole Foods: The Path to 1,000 Stores." Harvard Business School Case 615-019, September 2014. (Revised June 2016.)
- January 2015
- Case
Eataly: Reimagining the Grocery Store
By: Sunil Gupta, Michela Addis and Ruth Page
Within a few years of its operations, the Italian-based supermarket Eataly created a lot of buzz and excitement among consumers and media. Eataly's initial success was even more impressive in an industry known for its intense competition and low margins. How did Eataly...
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Keywords:
Customer Engagement;
Innovation;
Retailing;
Supermarkets;
Agribusiness;
Customers;
Entrepreneurship;
Food;
Marketing;
Retail Industry;
Food and Beverage Industry;
Europe;
Asia;
North and Central America
Gupta, Sunil, Michela Addis, and Ruth Page. "Eataly: Reimagining the Grocery Store." Harvard Business School Multimedia/Video Case 515-708, January 2015.
- April 1993 (Revised February 1995)
- Teaching Note
Randall's Department Stores TN
By: David E. Bell
Teaching Note for (9-593-032).
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Keywords:
Retail Industry
- February 2014 (Revised January 2024)
- Case
Go Mobile: Aligning District Managers and Store Teams
By: Tatiana Sandino
Indian cell phone retailer Go Mobile had implemented high-powered incentives to motivate its store employees to behave as owners and provide exceptional service. As the company scaled up, it faced multiple challenges in building a layer of district managers that were...
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Keywords:
Employee Relationship Management;
Mobile and Wireless Technology;
Growth Management;
Organizational Design;
Salesforce Management;
Motivation and Incentives;
Management Practices and Processes;
Telecommunications Industry;
India
Sandino, Tatiana. "Go Mobile: Aligning District Managers and Store Teams." Harvard Business School Case 114-034, February 2014. (Revised January 2024.)
- 17 Dec 2019
- Cold Call Podcast
Under Pressure, Oxxo Rethinks the Convenience Store
- October 1981
- Case
Career Women's Clothing Store
By: Hirotaka Takeuchi
Takeuchi, Hirotaka. "Career Women's Clothing Store." Harvard Business School Case 582-035, October 1981.
- 08 Jul 2013
- Research & Ideas
Everything Must Go: A Strategy for Store Liquidation
It's an unhappy yet unavoidable fact: Sometimes, retail chains go out of business. Moreover, even healthy chains periodically must close down some existing stores. When stores have to be liquidated—when "everything must go"—a...
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- November 2017
- Case
Loss Prevention at Mac's Convenience Stores (A)
By: Francesca Gino, Katherine DeCelles and Olivia Hull
Faced with a persistent robbery problem at his convenience store company, Sean Sportun, security and loss prevention manager at Mac’s of Central Canada, looked to standardize safety measures and devise a new way of preventing employee injury. But as a 32-year old with...
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Keywords:
Public Relations;
Community Relations;
Change Management;
Working Conditions;
Leading Change;
Training;
Knowledge Dissemination;
Crime and Corruption;
Law Enforcement;
Legal Liability;
Business and Community Relations;
Retail Industry;
Canada
Gino, Francesca, Katherine DeCelles, and Olivia Hull. "Loss Prevention at Mac's Convenience Stores (A)." Harvard Business School Case 918-001, November 2017.
- 02 Mar 2015
- Research & Ideas
Retail Reaches a Tipping Point—Which Stores Will Survive?
Alvarez, and research associate Dan Greenberg (Harvard MBA 2012). Their new book Retail Revolution: Will Your Brick-and-Mortar Store Survive?, predicts, among many other things, the continuing decline of major brick and mortar brands...
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- February 1996
- Case
Spartan Stores Incorporated: Reengineering for Efficient Consumer Response
Describes an effort to rationalize operations at a leading grocery wholesaler, enabled by information systems. Spartan Stores, Inc., is cooperatively owned by its 238 retailers and, through training, consulting, systems support, and cost of goods efficiencies, strives...
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McKenney, James L., and William Schiano. "Spartan Stores Incorporated: Reengineering for Efficient Consumer Response." Harvard Business School Case 396-263, February 1996.
- June 1994 (Revised April 1998)
- Teaching Note
National Convenience Stores Incorporated (TN)
By: Stuart C. Gilson and Steven R. Fenster
Teaching Note for (9-294-068).
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Keywords:
Retail Industry
- February 2015
- Teaching Note
Eataly: Reimagining the Grocery Store
By: Sunil Gupta and Michela Addis
Within a few years of its operations, the Italian-based supermarket Eataly created a lot of buzz and excitement among consumers and media. Eataly's initial success was even more impressive in an industry known for its intense competition and low margins. How did Eataly...
View Details