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All HBS Web
(115,739)
- Faculty Publications (4,830)
- April 1990 (Revised March 1992)
- Case
Oakland A's: Baseball's Great Transformation
The Oakland A's baseball team underwent a major turnaround during the 1980s, both on the field and in the business office. One of the most significant improvements came in the area of customer service. The A's management believed that if they took care of their fans,...
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Schlesinger, Leonard A. "Oakland A's: Baseball's Great Transformation." Harvard Business School Case 690-088, April 1990. (Revised March 1992.)
- March 1990 (Revised October 1994)
- Case
IBM-Fujitsu Dispute
Describes a dispute between IBM and Fujitsu over allegations that Fujitsu stole proprietary IBM software for controlling mainframe computers. Also describes a novel arbitration agreement intended to resolve the dispute, an overview of intellectual property law in the...
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Keywords:
Trade;
Ethics;
Intellectual Property;
Law;
Negotiation Process;
Relationships;
Software;
Information Technology Industry
Badaracco, Joseph L., Jr. "IBM-Fujitsu Dispute." Harvard Business School Case 390-168, March 1990. (Revised October 1994.)
- March 1990 (Revised March 1992)
- Teaching Note
Fidelity Transportation Management: Boston Coach Corp., Teaching Note
- March 1990
- Article
Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms
By: Rebecca M. Henderson and Kim B. Clark
Keywords:
Design;
Innovation and Invention;
Product;
Information Technology;
Failure;
Business Ventures
Henderson, Rebecca M., and Kim B. Clark. "Architectural Innovation: The Reconfiguration of Existing Product Technologies and The Failure of Established Firms." Administrative Science Quarterly 35, no. 1 (March 1990): 9–30. (Reprinted in The Management of Innovation, edited by John Storey, London: Elgar, 2004; Managing Strategic Innovation and Change, edited by M.Tushman and P. Anderson, Oxford University Press, 2004; and in Strategic Management of Technology and Innovation, edited by Robert Burgelman, Clayton Christensen and Steven Wheelwright. Oxford University Press, 2004. Translated into Chinese for inclusion in an ASQ sponsored collection of "best papers" in 2005.)
- March 1990
- Article
Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Established Firms
By: R. Henderson and K. B. Clark
Henderson, R., and K. B. Clark. "Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Established Firms." Administrative Science Quarterly 35, no. 1 (March 1990): 9–30.
- February 1990 (Revised March 1992)
- Teaching Note
Ford Motor Co.: Dealer Sales and Service, Teaching Note
Teaching Note for (9-690-030).
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- February 1990 (Revised February 2006)
- Teaching Note
Transformation at Ford, Teaching Note
Teaching Note for (9-390-083).
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- February 1990 (Revised March 1992)
- Supplement
Automobile Dealer Sales and Service: Critical Incidents
To be used in conjunction with Ford Motor Co.: Dealer Sales and Service.
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Schlesinger, Leonard A. "Automobile Dealer Sales and Service: Critical Incidents." Harvard Business School Supplement 690-061, February 1990. (Revised March 1992.)
- February 1990 (Revised March 1992)
- Teaching Note
Automobile Dealer Sales and Service: Critical Incidents, Teaching Note
Teaching Note for (9-690-061).
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- February 1990 (Revised March 1992)
- Teaching Note
Uniroyal-Goodrich Tire Co., Teaching Note
- January 1990 (Revised March 1992)
- Teaching Note
Target Sport Adventures, Teaching Note
- January 1990 (Revised March 1992)
- Teaching Note
Clayton & Dubilier and LBOs, Teaching Note
- 1990
- Chapter
The British Government and Foreign Multinationals before 1970
By: G. Jones
Keywords:
Business History;
Multinational Firms and Management;
Business and Government Relations;
United Kingdom
Jones, G. "The British Government and Foreign Multinationals before 1970." In Governments, Industries and Markets: Aspects of Government-Industry Relations in Great Britain, Japan, West Germany and the United States of America since 1945, edited by M. Chick. Aldershot: Edward Elgar Publishing, 1990.
- January 1990
- Case
Paper Chase
Herzlinger, Regina E. "Paper Chase." Harvard Business School Case 190-109, January 1990.
- 1990
- Chapter
In God We Trust: The Political Economy of the Social Security Reserves
By: Dutch Leonard
Keywords:
Sovereign Finance
- November 1989 (Revised February 1992)
- Case
Ford Motor Co.: Dealer Sales and Service
Since Henry Ford founded Ford Motor Co., Ford vehicles have been sold and serviced the same way. By the late 1980s Ford began to consider making changes in its sales and service process. Two developments forced Ford to reconsider these processes. First, Ford found...
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Keywords:
Organizational Change and Adaptation;
Change Management;
Distribution Channels;
Customer Focus and Relationships;
Service Industry;
Auto Industry;
Retail Industry;
United States
Schlesinger, Leonard A. "Ford Motor Co.: Dealer Sales and Service." Harvard Business School Case 690-030, November 1989. (Revised February 1992.)
- November 1989 (Revised November 1991)
- Case
Transformation at Ford
By: Leonard A. Schlesinger and Richard Pascale
In 1980 Ford was near disaster. The company lost billions of dollars between 1980 and 1982. By 1988 the company had been transformed into one of the most successful corporations in the United States. Describes what happened and then examines how it happened. The major...
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Keywords:
Organizational Change and Adaptation;
Change Management;
Success;
Transformation;
Manufacturing Industry;
Auto Industry;
United States
Schlesinger, Leonard A., and Richard Pascale. "Transformation at Ford." Harvard Business School Case 390-083, November 1989. (Revised November 1991.)
- November 1989
- Article
Recent American Scholarship on Republican China
By: William C. Kirby and Stephen C. Averill
Keywords:
China