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All HBS Web
(12,906)
- People (80)
- News (4,213)
- Research (4,629)
- Events (24)
- Multimedia (331)
- Faculty Publications (2,500)
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- October 1974 (Revised November 1975)
- Background Note
Understanding and Helping Another Person
By: John J. Gabarro
Keywords:
Interpersonal Communication
Gabarro, John J. "Understanding and Helping Another Person." Harvard Business School Background Note 475-039, October 1974. (Revised November 1975.)
- 30 Jan 2024
- Cold Call Podcast
Can Second-Generation Ethanol Production Help Decarbonize the World?
- 06 Dec 2020
- Working Paper Summaries
'Repayment-by-Purchase' Helps Consumers to Reduce Credit Card Debt
- May 2023
- Article
Where Sales Technology (Really) Helps
Interest in Sales Enablement (SE), the catch-all term for attempts to increase sales productivity with AI and other technologies, is driven by multiple factors. One is the declining costs of the tools. Also, selling is now data-hungry work and not just in tech sectors....
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- September 2010 (Revised January 2012)
- Case
Emergia: Driving Profitability on Help Desk Contracts
Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship?
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Keywords:
Customer Relationship Management;
Customer Satisfaction;
Profit;
Job Cuts and Outsourcing;
Management Analysis, Tools, and Techniques;
Service Operations;
Performance Capacity;
Performance Evaluation;
Mathematical Methods;
Service Industry
Martinez Jerez, F. Asis, and Lisa Brem. "Emergia: Driving Profitability on Help Desk Contracts." Harvard Business School Case 111-048, September 2010. (Revised January 2012.)
- October 2023 (Revised June 2024)
- Case
ReUp Education: Can AI Help Learners Return to College?
By: Kris Ferreira, Christopher Thomas Ryan and Sarah Mehta
Founded in 2015, ReUp Education helps “stopped out students”—learners who have stopped making progress towards graduation—achieve their college completion goals. The company relies on a team of success coaches to engage with learners and help them reenroll. In 2019,...
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Keywords:
AI;
Algorithms;
Machine Learning;
Edtech;
Education Technology;
Analysis;
Higher Education;
AI and Machine Learning;
Customization and Personalization;
Failure;
Education Industry;
Technology Industry;
United States
Ferreira, Kris, Christopher Thomas Ryan, and Sarah Mehta. "ReUp Education: Can AI Help Learners Return to College?" Harvard Business School Case 624-007, October 2023. (Revised June 2024.)
- 02 Nov 2017
- Cold Call Podcast
Could a Hackathon Help Solve the Heroin Crisis?
- 16 Sep 2019
- Research & Ideas
Crowdsourcing Is Helping Hollywood Reduce the Risk of Movie-Making
Even so, says Luo, the list can help newer writers get more of a shot at seeing their movies made, even if not at the same rate as their more experienced peers. “If there was no such list, they might be locked out of the game entirely,”...
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- 13 Jul 2011
- Research & Ideas
Experimental Researcher Helps Improve Health Care in Zambia
Sometimes big ideas start with small experiments. That's been the experience of Harvard Business School professor Nava Ashraf, whose experimental approach to research in developing countries has produced insights that have influenced government policies. Ashraf, an...
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- 05 Jun 2020
- Research & Ideas
How Anchor Investors Help Impact Funds Succeed
Investors come in more shapes and sizes than hats and tacos: Angel, VC, limited, corporate, banks, institutional, friends and family—these are just some of the categorizations used to describe them. Now, a recent paper explores who might be the most important investor...
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- 17 Oct 2014
- Research & Ideas
New Treasury Rules Help Long-Retirement Planning
annuitization will help retirees allay their anxieties about outliving their savings, while allowing them to use their remaining plan assets to pursue their other retirement goals. Robert Pozen, a senior lecturer at Harvard Business...
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- June 2002
- Article
Who's Helping Whom: A Comparison of Helping Behavior among American and Indian Software Engineers
By: Leslie Perlow and John Weeks
Perlow, Leslie, and John Weeks. "Who's Helping Whom: A Comparison of Helping Behavior among American and Indian Software Engineers." Journal of Organizational Behavior 23, no. 4 (June 2002): 345–361.
- December 2009 (Revised February 2012)
- Case
Monsanto: Helping Farmers Feed the World
By: David E. Bell, Carin-Isabel Knoop and Mary Shelman
Monsanto has led the effort to bring biotechnology to bear on food production. Through some management missteps and consumer resistance the company had difficulties in its early years. But since Hugh Grant became CEO the picture has brightened with widespread adoption...
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Keywords:
Food;
Global Strategy;
Leadership;
Production;
Agriculture and Agribusiness Industry;
Biotechnology Industry;
United States
Bell, David E., Carin-Isabel Knoop, and Mary Shelman. "Monsanto: Helping Farmers Feed the World." Harvard Business School Case 510-025, December 2009. (Revised February 2012.)
- July 1, 2022
- Editorial
New Transparency Rule Helps Rein in Health Care Costs
By: Regina E. Herzlinger and Cynthia A. Fisher
Over the last year, consumer prices have grown 60% faster than wages. Employers can help their employees contend with this high inflation by addressing a long-running source: health care costs.
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Herzlinger, Regina E., and Cynthia A. Fisher. "New Transparency Rule Helps Rein in Health Care Costs." Boston Herald (July 1, 2022).
- 28 Jan 2013
- Research & Ideas
Helping Yelp Create More Accurate Reviews
Each week, millions of consumers visit crowd-sourced review websites in search of recommendations for everything from taco stands to car dealers. Among the influential leaders in the field is Yelp.com, which in the third quarter of 2012 averaged 84 million visitors per...
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- 20 Oct 2020
- Sharpening Your Skills
Steps to Help You Get Out of Your Own Way
We've all experienced them, days when we are easily distracted from important work, can't think clearly, and make poor decisions. "I can't get out of my own way today," we say. One antidote might be to break the cycle, step back and reflect, and make more time away...
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Keywords:
by Sean Silverthorne
- 17 Oct 2016
- HBS Case
Business Solutions That Help Cut Food Waste
place in the United States where it is possible to do so. “One of the key things Doug understood after meeting with community groups was that just providing the ingredients wasn’t enough,” says Alvarez, noting that Dorchester has one of the highest obesity rates in...
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- 2022
- Article
How AI Could Help Small Businesses
By: Karen G. Mills
Mills, Karen G. "How AI Could Help Small Businesses." Harvard Business Review Digital Articles (June 3, 2019).
- 2010
- Chapter
Is Decentralization Helping the Lagging Regions?
By: Lakshmi Iyer, Ejaz Ghani and Saurabh Mishra
Keywords:
Government and Politics;
Local Range;
Welfare or Wellbeing;
Developing Countries and Economies
Iyer, Lakshmi, Ejaz Ghani, and Saurabh Mishra. "Is Decentralization Helping the Lagging Regions?" In The Poor Half Billion in South Asia, edited by Ejaz Ghani. Oxford University Press, 2010. (Non-technical summary: VoxEU .)