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-
All HBS Web
(2,111)
- People (2)
- News (290)
- Research (1,575)
- Events (10)
- Multimedia (9)
- Faculty Publications (1,109)
- May 1999 (Revised July 1999)
- Background Note
Global Friction Among Information Infrastructures
By: George C. Lodge and Cate Reavis
Examines the conflicts in international communications that result from changing technologies and divergent country policies toward developing infrastructures. Examines a number of different national information infrastructures (NIIs). Points of friction, such as...
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Keywords:
Conflict Management;
Infrastructure;
Communication Technology;
Cross-Cultural and Cross-Border Issues
Lodge, George C., and Cate Reavis. "Global Friction Among Information Infrastructures." Harvard Business School Background Note 799-152, May 1999. (Revised July 1999.)
- September 2017 (Revised March 2019)
- Case
Henry Kissinger: Negotiating Black Majority Rule in Rhodesia (A)
By: James K. Sebenius and Laurence A. Green
In 1976, a growing crisis in Southern Africa drew the attention of United States Secretary of State Henry A. Kissinger. White Rhodesian leader Ian Smith's refusal to accede to black majority rule threatened to widen into a regional conflict involving apartheid South...
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Keywords:
Equality and Inequality;
Race;
Negotiation Process;
Negotiation Participants;
Government and Politics;
Africa;
United States
Sebenius, James K., and Laurence A. Green. "Henry Kissinger: Negotiating Black Majority Rule in Rhodesia (A)." Harvard Business School Case 918-003, September 2017. (Revised March 2019.)
- 06 Jun 2005
- Research & Ideas
Don’t Listen to “Yes”
decisions. But conflict does not mean browbeating. In his new book, Why Great Leaders Don't Take Yes for an Answer: Managing for Conflict and Consensus (Wharton School...
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Keywords:
by Martha Lagace
- November 2001 (Revised September 2002)
- Case
International Management Group (IMG)
By: Bharat N. Anand and Kate Attea
In 2001, International Management Group (IMG) is the dominant company in the sports management industry. Its founder and CEO, Mark McCormack, is credited with having created the industry of sports management in the early 1960s. Over the next 40 years, IMG's expansion...
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Keywords:
Customer Focus and Relationships;
Finance;
Organizational Structure;
Planning;
Relationships;
Conflict of Interests;
Competition;
Corporate Strategy;
Expansion;
Sports Industry
Anand, Bharat N., and Kate Attea. "International Management Group (IMG)." Harvard Business School Case 702-409, November 2001. (Revised September 2002.)
- August 1975 (Revised July 1993)
- Case
Acton-Burnett, Inc.
By: John J. Gabarro
Describes the formation, selection, and experience of a task force with multidepartmental membership. The problems faced by the task force leader at the end of the case raise issues of who does the selection; the establishment of group norms, values, and goals; the...
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Gabarro, John J. "Acton-Burnett, Inc." Harvard Business School Case 476-018, August 1975. (Revised July 1993.)
- July 1997 (Revised October 2003)
- Case
Chattanooga Ice Cream Division,The
By: Carl S. Sloane
Senior functional officers (marketing, manufacturing, research & development, control, and human resources) clash over alternative ideas for turning around a business in decline. The general manager is faced not only with choosing between competing ideas, but also...
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Keywords:
Management Style;
Management Teams;
Groups and Teams;
Managerial Roles;
Conflict Management;
Decisions;
Performance
Sloane, Carl S. "Chattanooga Ice Cream Division,The." Harvard Business School Case 498-001, July 1997. (Revised October 2003.)
- November 1986 (Revised December 1992)
- Case
Kentucky Fried Chicken (Japan) Ltd.
Describes the internationalization of the Kentucky Fried Chicken (KFC) fast food chain, focusing on KFC's entry into Japan. An entrepreneurial country general manager, Lou Weston, battles numerous problems to establish the business and is eventually highly successful....
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Keywords:
Business Subsidiaries;
Entrepreneurship;
Globalized Economies and Regions;
Governing Rules, Regulations, and Reforms;
Policy;
Market Entry and Exit;
Strategic Planning;
Agency Theory;
Perspective;
Corporate Strategy;
Food and Beverage Industry;
Japan
Bartlett, Christopher A. "Kentucky Fried Chicken (Japan) Ltd." Harvard Business School Case 387-043, November 1986. (Revised December 1992.)
- July 1993 (Revised October 2004)
- Case
Aston-Blair, Inc.
By: John J. Gabarro
Describes the formation, selection, and experience of a task force with multidepartmental membership. The problems faced by the task force leader at the end of the case raise issues of who does the selection; the establishment of group norms, values, and goals; the...
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Gabarro, John J. "Aston-Blair, Inc." Harvard Business School Case 494-015, July 1993. (Revised October 2004.)
- April 2003
- Case
Sunk Costs: The Plan to Dump the Brent Spar (A)
This case explores the conflict between Shell Oil and Greenpeace over Shell's plans to sink the aging Brent Spar oil platform in the North Atlantic. It details the tactics Greenpeace employed and examines Shell's responses.
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Keywords:
Alliances;
Crisis Management;
Environmental Sustainability;
Mining Industry;
Energy Industry;
North America
Watkins, Michael D., and Samuel Passow. "Sunk Costs: The Plan to Dump the Brent Spar (A)." Harvard Business School Case 903-010, April 2003.
- August 2001 (Revised June 2002)
- Case
IBM Software Solutions (A)
By: Michael L. Tushman, Charles A. O'Reilly III and Robert Chapman Wood
Executives and managers of key IBM software units struggle to make IBM a top player in the post-mainframe era. When one software unit introduces a visionary product with potential to create a new leadership position for the firm, the result is an epic conflict in the...
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Keywords:
Business Units;
Leadership Style;
Leading Change;
Managerial Roles;
Organizational Change and Adaptation;
Conflict Management;
Information Technology Industry
Tushman, Michael L., Charles A. O'Reilly III, and Robert Chapman Wood. "IBM Software Solutions (A)." Harvard Business School Case 402-016, August 2001. (Revised June 2002.)
- June 1989 (Revised May 1993)
- Supplement
Rossin Greenberg Seronick & Hill, Inc. (C)
By: John A. Quelch
Teaching objectives: 1) to consider legal and other obligations advertising agencies owe to their clients, 2) to show how aggressive marketing can lead to allegations of misconduct, 3) to explore conflicts of interest which may arise for professional service companies...
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Keywords:
Conflict of Interests;
Ethics;
Lawsuits and Litigation;
Marketing;
Advertising;
Advertising Industry;
New England
Quelch, John A. "Rossin Greenberg Seronick & Hill, Inc. (C)." Harvard Business School Supplement 589-126, June 1989. (Revised May 1993.)
- May 2000 (Revised December 2018)
- Case
SMA: Micro-Electronic Products Division (A)
By: Michael Beer and Michael Tushman
The Micro-Electronic Products Division of SMA has financial and organizational problems. Conflict and lack of coordination exist between functional groups. Employees do not have a sense of direction and morale is low. The cause of these problems is found in a change in...
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Keywords:
Change Management;
Organizational Change and Adaptation;
Organizational Culture;
Organizational Structure;
Conflict and Resolution;
Business Strategy
Beer, Michael, and Michael Tushman. "SMA: Micro-Electronic Products Division (A)." Harvard Business School Case 400-084, May 2000. (Revised December 2018.)
- 03 Jun 2015
- What Do You Think?
Is the Time Right for Self-Management?
Summing Up When and Where Will Holacracy Work Best? Holacracy, or self-management, is an interesting concept and not entirely new. It can work, but only under the right conditions. View Details
- November 2004
- Case
Technology Commercialization at the Massachusetts General Hospital
The Department of Corporate Sponsored Research & Licensing (CSRL) at the Massachusetts General Hospital (MGH) serves as the primary interface between the hospital and the private sector. Examines the range of issues related to the commercialization of MGH's...
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Keywords:
Technological Innovation;
Conflict of Interests;
Commercialization;
Higher Education;
Health Care and Treatment;
Education Industry;
Health Industry;
Massachusetts
West, Jonathan, and Mona Ashiya. "Technology Commercialization at the Massachusetts General Hospital." Harvard Business School Case 605-049, November 2004.
- November 2003 (Revised July 2007)
- Case
Ottawa Devices, Inc. (A)
By: Henry B. Reiling and Harry Clegg Midgley IV
A master plan accommodating two retiring brothers, the brother who will remain as president, third-generation family members, employees, philanthropic interests, and company imperatives must be developed by second-generation brothers who are controlling shareholders...
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Keywords:
Family Business;
Change Management;
Transition;
Management Succession;
Management Teams;
Retirement;
Conflict of Interests
Reiling, Henry B., and Harry Clegg Midgley IV. "Ottawa Devices, Inc. (A)." Harvard Business School Case 204-101, November 2003. (Revised July 2007.)
- April 1992 (Revised July 1993)
- Case
Conoco's: "Green" Oil Strategy (A)
Conoco faces challenges in formulating a proactive environmental strategy for its proposed oil development in Ecuador's pristine tropical rain forest region. The case outlines the innovative process in which Conoco collaborated with a wide range of often conflicting...
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Keywords:
Decision Choices and Conditions;
Ethics;
Collaborative Innovation and Invention;
Corporate Social Responsibility and Impact;
Outcome or Result;
Problems and Challenges;
Business and Stakeholder Relations;
Conflict Management;
Ecuador
Salter, Malcolm S., and Joseph L. Badaracco Jr. Conoco's: "Green" Oil Strategy (A). Harvard Business School Case 392-133, April 1992. (Revised July 1993.)
- 29 Nov 2006
- Research & Ideas
Rich or Royal: What Do Founders Want?
research and suggests ways that entrepreneurs can work toward being both rich and royal. Sarah Jane Gilbert: Tell us about the conflict entrepreneurs face when establishing a...
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- February 2001
- Case
Free Trade vs. Protectionism: The Great Corn-Laws Debate
By: David A. Moss, Kevin P. Brennan, Matthew B. Gorin and Marian Lee
Examines the extended conflict between free traders and protectionists in nineteenth-century Britain. It culminates with Prime Minister Robert Peel's decision at the end of 1845 about whether to repeal the Corn Laws, a series of acts that had protected British...
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Keywords:
Conflict of Interests;
Trade;
Governing Rules, Regulations, and Reforms;
Policy;
Government Legislation;
Change Management;
Competitive Advantage;
Plant-Based Agribusiness;
Market Entry and Exit;
Agriculture and Agribusiness Industry;
Great Britain
Moss, David A., Kevin P. Brennan, Matthew B. Gorin, and Marian Lee. "Free Trade vs. Protectionism: The Great Corn-Laws Debate." Harvard Business School Case 701-080, February 2001.
- November 1990 (Revised April 1999)
- Case
General Motors: Packard Electric Division
Packard Electric is the division of General Motors (GM) that does all of the electrical wiring and cabling for GM automobiles. They developed a new approach for passing the cables through the firewall between the engine and passenger compartments. The new technology...
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Keywords:
Business Divisions;
Cost;
Management Style;
Product Design;
Product Development;
Production;
Projects;
Groups and Teams;
Conflict and Resolution;
Technology;
Auto Industry
Wheelwright, Steven C. "General Motors: Packard Electric Division." Harvard Business School Case 691-030, November 1990. (Revised April 1999.)
- May 2016
- Article
'Both/And' Leadership
By: Wendy K. Smith, Marianne Lewis and Michael Tushman
Leaders face a multitude of strategic paradoxes—contradictory pressures that are too often viewed as "either/or" choices. There are innovation paradoxes, in which the pursuit of new offerings and processes conflicts with the mandate to sustain the tried and...
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Smith, Wendy K., Marianne Lewis, and Michael Tushman. "'Both/And' Leadership." Harvard Business Review 94, no. 5 (May 2016): 62–70.