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Show Results For
-
All HBS Web
(16,927)
- People (33)
- News (3,928)
- Research (9,990)
- Events (65)
- Multimedia (103)
- Faculty Publications (8,041)
- July 2022
- Case
Operation Overlord
By: Boris Groysberg, Greg Goullet, Katherine Connolly Baden and Sarah L. Abbott
On June 6, 1944, nearly 5,000 ships, 11,000 planes, and 160,000 infantrymen under an Allied joint-command of American, British, and Canadian leaders were sent across the English Channel, with hopes of re-establishing a foothold in Nazi-occupied France. Known as D-Day,...
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Keywords:
Execution;
Data Analytics;
Leadership;
Planning;
Operations;
Crisis Management;
War;
Organizational Structure;
Decision Choices and Conditions;
Information Management;
France;
England
Groysberg, Boris, Greg Goullet, Katherine Connolly Baden, and Sarah L. Abbott. "Operation Overlord." Harvard Business School Case 422-098, July 2022.
- 2019
- Working Paper
Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 8 Rationalizing Flow Processes
The purpose of this chapter is to examine the value structure of flow production processes and to explain why it is necessary to rationalize flow processes using the tools of systematic management. I first explain the problems facing managers of multi-step flow...
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Keywords:
Flow Processes;
Bottlenecks;
Systematic Management;
Production;
Management;
Problems and Challenges
Baldwin, Carliss Y. "Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 8 Rationalizing Flow Processes." Harvard Business School Working Paper, No. 20-032, September 2019.
- TeachingInterests
Understanding and Influencing Operations as an Investor
This course is designed to impart to students who plan to become investors an understanding of firms' operations, and to students, including entrepreneurs, planning to operate companies an understanding of how to interface with investors. The course also... View Details
- June 2001 (Revised June 2001)
- Background Note
Process Improvement Template
Managers are often confronted with the challenge of improving critical business processes so that their efforts are not merely ad hoc. This note provides a template by which improvement efforts are converted from unstructured efforts to bona fide, hypothesis-testing...
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Spear, Steven J. "Process Improvement Template." Harvard Business School Background Note 601-186, June 2001. (Revised June 2001.)
- 1992
- Chapter
Understanding and Influencing Group Process
By: John J. Gabarro and Anne Harlan
Gabarro, John J., and Anne Harlan. "Understanding and Influencing Group Process." In Managing People and Organizations, edited by J. J. Gabarro. Boston, MA: Harvard Business School Press, 1992.
- 2007
- Chapter
Process Management, Technological Innovation, and Organizational Adaptation
By: Mary Benner and M. Tushman
The promise of process management practices is that as organizations focus on variance reduction and increased process control, they will drive both speed and organizational efficiency. However, this promise also accentuates the dark side of process management. These...
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- Research Summary
Retail Store Operations
Professor Ton's research focuses on the last link in many supply chains, the retail store. She examines how store operations should be designed and managed to ensure that both in-store logistics activities and customer service activities are performed... View Details
- May 2018 (Revised January 2019)
- Teaching Note
Nashton Partners and Its Search Fund Process
By: Richard S. Ruback, Royce Yudkoff and Ahron Rosenfeld
Teaching Note for HBS No. 212-006. In 2008, Jay Davis (HBS’ 08) and Jason Pananos (HBS’ 08) formed Nashton Partners and raised $500,000 from investors to fund their search. After 30 months of searching, and exhausting the money they raised to fund their search, Davis...
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- July 1983
- Background Note
Self-Assessment and Career Development Process
Clawson, James G. "Self-Assessment and Career Development Process." Harvard Business School Background Note 484-001, July 1983.
- January 2018 (Revised May 2018)
- Case
AT&T Managing Technological Change and the Future of Telephone Operators in the 20th Century
By: Daniel P. Gross and William R. Kerr
By the 1930s, AT&T dominated the American phone industry, serving 10 million telephones and employing over 100,000 switchboard operators. But beginning in the mid-1910s, the company began changing from manually operated switchboards to mechanical switching systems that...
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Keywords:
AT&T;
Bell Telephone;
Phone Lines;
Phone Operators;
Mechanical Switching;
Layoffs;
Technological Change;
Transition;
History;
Innovation and Invention;
Technological Innovation;
Information Technology;
Disruption;
Change Management;
Communications Industry;
Telecommunications Industry;
United States
Gross, Daniel P., and William R. Kerr. "AT&T: Managing Technological Change and the Future of Telephone Operators in the 20th Century." Harvard Business School Case 718-486, January 2018. (Revised May 2018.)
- November 1999
- Background Note
Operating Segment Disclosures
By: David F. Hawkins
Discusses the accounting rules that govern operating segment disclosure.
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Keywords:
Financial Reporting;
Corporate Disclosure;
Governing Rules, Regulations, and Reforms;
Operations
Hawkins, David F. "Operating Segment Disclosures." Harvard Business School Background Note 100-025, November 1999.
- 1991
- Book
Operations Strategy: Text and Cases
By: David A. Garvin
Garvin, David A. Operations Strategy: Text and Cases. Englewood Cliffs, NJ: Prentice Hall, 1991.
- Research Summary
Empirical Operations Management
Empirical Operations Management, especially issues at the interface of finance and operations management.
Please see personal webpage.
View Details- April 2012 (Revised April 2012)
- Module Note
Coordinating and Controlling Customer-Facing Operations
By: Dennis Campbell
Campbell, Dennis. "Coordinating and Controlling Customer-Facing Operations." Harvard Business School Module Note 112-093, April 2012. (Revised April 2012.)
- 2017
- Working Paper
Inequality in Knowledge Repository Use in Scaling Service Operations
By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
To scale service operations requires sharing knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge sharing networks may struggle to access useful knowledge at work. A knowledge repository (KR)...
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Keywords:
Knowledge Repository;
Scaling Service Operations;
Fluid Teams;
Groups and Teams;
Knowledge Management;
Performance
Valentine, Melissa A., Tom Fangyun Tan, Bradley R. Staats, and Amy C. Edmondson. "Inequality in Knowledge Repository Use in Scaling Service Operations." Harvard Business School Working Paper, No. 13-001, July 2012. (Revised August 2017.)
- 05 May 2008
- News
Buying Resources, Process And Values
- 1975
- Text Book
Operations Management: Text and Cases
By: Paul Marshall, William Abernathy, Jeffrey G. Miller, Richard P. Olsen, Richard S. Rosenbloom and D. Daryl Wyckoff
Marshall, Paul, William Abernathy, Jeffrey G. Miller, Richard P. Olsen, Richard S. Rosenbloom, and D. Daryl Wyckoff. Operations Management: Text and Cases. Homewood, IL: Richard D. Irwin, 1975.
- June 1990
- Teaching Note
Operations Strategy, Module Overview: Planning and Implementing Operations Strategies Over Time
By: David A. Garvin
- June 1999 (Revised November 1999)
- Background Note
Processes of Strategy Definition and Implementation, The
By: Clayton M. Christensen and Jeremy Dann
Strategy definition is not a short, discrete process. Rather, outside influences (market, political, technological, etc.) and the company's own resource allocation process continually reshape an organization's strategy.
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Keywords:
Disruption;
Management Practices and Processes;
Resource Allocation;
Strategic Planning;
Situation or Environment;
Strategy
Christensen, Clayton M., and Jeremy Dann. "Processes of Strategy Definition and Implementation, The." Harvard Business School Background Note 399-179, June 1999. (Revised November 1999.)
- June 2001
- Teaching Note
Retail Operations TN
By: Ananth Raman
Describes the teaching objectives and content of the Retail Operations Module in the Coordinating and Managing Supply Chains elective course at HBS. First describes the motivation for developing a module on retail operations in a supply chain course and then addresses...
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