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Show Results For
-
All HBS Web
(4,543)
- People (13)
- News (1,141)
- Research (2,251)
- Events (10)
- Multimedia (100)
- Faculty Publications (1,755)
- Program
Transforming Customer Experiences
service-oriented businesses. You will explore new strategies for designing sustainable service models, addressing gaps in service execution, and delivering a transformational customer experience. This program is eligible for the...
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- April 2015 (Revised June 2016)
- Case
The Transformation of NCR
By: David Collis, Raffaella Sadun and Matthew Shaffer
During his tenure as CEO since 2005, Bill Nuti had moved NCR Corporation (originally National Cash Register) from its historical competence in hardware to become a provider of hardware and software for managing transactions across a range of industries and payments...
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Keywords:
NCR;
Hardware;
Software;
Acquisitions;
Financial Services;
Organizational Change and Adaptation;
Expansion;
Information Infrastructure;
Applications and Software;
Transformation;
Acquisition;
Financial Services Industry;
Technology Industry
Collis, David, Raffaella Sadun, and Matthew Shaffer. "The Transformation of NCR." Harvard Business School Case 715-438, April 2015. (Revised June 2016.)
- May 16 2019
- Brochure
Digital Transformation Comparison Chart
- November 2016
- Case
Transformation at Eli Lilly & Co. (A)
By: William R. Kerr and Alexis Brownell
Faced with the imminent loss of 40% of its revenues due to patent expirations, pharma giant Eli Lilly sets out on a dramatic transformation process in 2009. The case considers how Lilly restructured the organization into business areas to aid better decision-making,...
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Keywords:
Eli Lilly;
Restructuring;
R&D;
Transformation;
Organizational Change and Adaptation;
Organizational Structure;
Pharmaceutical Industry;
Indianapolis
Kerr, William R., and Alexis Brownell. "Transformation at Eli Lilly & Co. (A)." Harvard Business School Case 817-070, November 2016.
- Article
Raiffa Transformed the Field of Negotiation—and Me
By: Max Bazerman
Howard Raiffa was a role model, friend, and inspiration. He transformed the field of negotiation, and he transformed my career. This brief article provides a recollection of how Howard revolutionized the field of negotiation and how those insights are now affecting...
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Bazerman, Max. "Raiffa Transformed the Field of Negotiation—and Me." Negotiation and Conflict Management Research 11, no. 3 (August 2018): 259–261.
- April 2023 (Revised July 2023)
- Case
Dena Almansoori at e&: Fostering Culture Change at a UAE Telco Transforming to a Global Techco
By: Emily Truelove, Michelle Zhang and Alpana Thapar
Dena Almansoori, the first female and one of the youngest members of the United Arab Emirates-based e&’s leadership team, joined in 2020 just before e& began a strategic transition from being a regional telecommunications company to becoming a global technology...
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Keywords:
Leadership;
Culture;
Transformation;
Technology;
Telecommunications;
Employee Mobility;
Talent;
Leading Change;
Human Resources;
Telecommunications Industry;
Technology Industry;
Middle East;
United Arab Emirates
Truelove, Emily, Michelle Zhang, and Alpana Thapar. "Dena Almansoori at e&: Fostering Culture Change at a UAE Telco Transforming to a Global Techco." Harvard Business School Case 423-040, April 2023. (Revised July 2023.)
- 29 Jun 2021
- Cold Call Podcast
Procter & Gamble’s Lean Innovation Transformation
- 2022
- Blog Post
Leading Successful Digital Transformation
By: Sunil Gupta
Gupta, Sunil. "Leading Successful Digital Transformation." HBS Executive Education Leadership Insights Blog (2022). https://www.exed.hbs.edu/blog/post/leading-successful-digital-transformation.
Transforming Customer Engagement
Against a backdrop of intensifying competition, rising labor costs, and ascending customer expectations, companies are actively seeking ways to do more with less – for example, compelling customers to take on new roles in the value creation process. And, when... View Details
- Dec 13 2017
- Testimonial
Leading Transformative Change
- Feb 18 2016
- Short Film
A Transformative Experience
- September 2004 (Revised June 2005)
- Case
Otis Elevator: Accelerating Business Transformation with IT
By: F. Warren McFarlan and Brian DeLacey
Focuses on a major transformation of Otis Elevator's infrastructure. Led by the CEO, this transformation represents a remarkable long-term reengineering of all the processes of the firm to drive its operating costs down and service image up. The transformation is the...
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Keywords:
Transformation;
Cost Management;
Infrastructure;
Business Processes;
Organizational Change and Adaptation;
Information Technology
McFarlan, F. Warren, and Brian DeLacey. "Otis Elevator: Accelerating Business Transformation with IT." Harvard Business School Case 305-048, September 2004. (Revised June 2005.)
- 13 Jul 2018
- News
The Transformation of Microsoft
- Dec 18 2018
- Interview
Transforming Customer Experiences Webinar
- June 2007
- Teaching Note
SAP: Industry Transformation (TN)
By: Andrei Hagiu and Pai-Ling Yin
Teaching note to 707435.
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- December 2020
- Course Overview Note
Managing Change & Transformation in 2021
Syllabus for Managing Change and Transformation 2021 EC Course
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- Research Summary
Globalization & Corporate Transformation in India
By: Nitin Nohria
Political and economic reforms in India, which started in 1992, have led to a dramatic transformation of Indian companies. The first decade of this transformation focused on improving operational efficiency to rival world class competitors. Having proved to themselves...
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- October 2023
- Case
Leading Transformation at IHCL
By: Krishna G. Palepu, V.G. Narayanan and Malini Sen
In November 2017, Puneet Chhatwal, took charge as MD and CEO of IHCL, popularly referred to as the Taj Hotels. Despite being India’s largest hospitality company by market capitalization and respected for its values and service, IHCL had made losses for the last seven...
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Keywords:
Turn Around Management;
Hospitality Industry;
Brand Management;
Financial Strategy;
Business Model;
Restructuring;
Asset Management;
Leadership Style;
Crisis Management;
Brands and Branding;
Product Positioning;
Segmentation;
Asia;
India
Palepu, Krishna G., V.G. Narayanan, and Malini Sen. "Leading Transformation at IHCL." Harvard Business School Case 124-041, October 2023.
- March 2022 (Revised April 2022)
- Case
Newsweek: Leading a Transformation
Applegate, Lynda M. "Newsweek: Leading a Transformation." Harvard Business School Case 822-096, March 2022. (Revised April 2022.)