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All HBS Web
(69)
- News (18)
- Research (45)
- Multimedia (2)
- Faculty Publications (26)
- 01 Sep 2015
- News
State of the Unions
A McDonald’s employee takes part in a March protest calling for unionization and higher minimum wages for fast-food workers. (© David Eulitt/TNS/ZUMA Wire) In May, thousands of McDonald’s employees swarmed the company’s Oak Brook, Illinois, headquarters to let their...
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- November 2015
- Supplement
McDonald's Corporation: Managing a Sustainable Supply Chain—From Amazon Soya to Cage Free Eggs: Powerpoint Supplement
Toffel, Michael W. "McDonald's Corporation: Managing a Sustainable Supply Chain—From Amazon Soya to Cage Free Eggs: Powerpoint Supplement." Harvard Business School PowerPoint Supplement 616-037, November 2015. (This Powerpoint supplement for instructors supports teaching note 616-021.)
- November 2022
- Case
Arcos Dorados’ Quest for the Digitalization of Last-Mile Delivery in Colombia
By: Jorge Tamayo, Jenyfeer Martinez Buitrago and Mariana Cal
In 2018, Francisco Staton, Managing Director of Arcos Dorados in Colombia had to decide on the company’s strategy to expand its food ordering and delivery business in the country. Arcos Dorados stood as McDonald’s largest independent franchisee, and Colombia was one of...
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Keywords:
Digital Transformation;
Delivery;
McDonald's;
Latin America;
Quick Serve Restaurants;
QSR;
Transformation;
Decision Making;
Decision Choices and Conditions;
Global Strategy;
Technological Innovation;
Growth and Development Strategy;
Agreements and Arrangements;
Negotiation Tactics;
Logistics;
Service Delivery;
Organizational Culture;
Performance Improvement;
Partners and Partnerships;
Strategy;
Food and Beverage Industry;
Latin America;
South America;
Colombia
Tamayo, Jorge, Jenyfeer Martinez Buitrago, and Mariana Cal. "Arcos Dorados’ Quest for the Digitalization of Last-Mile Delivery in Colombia." Harvard Business School Case 723-395, November 2022.
- September 1998
- Case
McDonald's: International Expansion Strategy
By: Gary W. Loveman and Sabina M. Ciminero
James Cantalupo, CEO of McDonald's International, and top management have a few months to decide how the McDonald's brand should be transferred into India. Faced with the challenges presented by the Indian market--80% of Indians are Hindus and cherish cows as sacred...
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- February 2003 (Revised November 2003)
- Exercise
McDonald's: Super-Sized Troubles (B)
This case is the second of two cases that describe the situation and poor performance at McDonald's Corp. in early 2003. This exercise directs students to employ a structured problem-solving process to evaluate the McDonald's strategy.
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"McDonald's: Super-Sized Troubles (B)." Harvard Business School Exercise 303-099, February 2003. (Revised November 2003.)
- December 1980 (Revised February 1998)
- Case
Burger King Corp.
By: W. Earl Sasser and David C. Rikert
Describes the operating system of a Burger King unit. The case does not have a decision focus; it is designed for use with McDonald's Corp. Students are asked to compare the operating systems of these two fast food hamburger chains. Careful analysis will detect the...
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Sasser, W. Earl, and David C. Rikert. "Burger King Corp." Harvard Business School Case 681-045, December 1980. (Revised February 1998.)
- May 2001 (Revised November 2014)
- Background Note
The Income Statement
By: David F. Hawkins and Jacob Cohen
Includes a description of the common components of the income statement. Includes examples of the income statements of Home Depot, Inc., Lucent Technology, Inc., Gap, Inc., and McDonald's Corp. and lends itself to a brief discussion regarding these companies.
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Hawkins, David F., and Jacob Cohen. "The Income Statement." Harvard Business School Background Note 101-109, May 2001. (Revised November 2014.)
- February 2003 (Revised February 2003)
- Exercise
McDonald's: Super-Sized Troubles (A)
This case is one of two cases that describe the situation and poor performance at McDonald's Corp. in early 2003. This exercise instructs students to employ an unstructured brainstorming process to develop strategic options for McDonald's.
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"McDonald's: Super-Sized Troubles (A)." Harvard Business School Exercise 303-098, February 2003. (Revised February 2003.)
- 21 Aug 2019
- Video
Aban Pestonjee
Aban Pestonjee, one of Sri Lanka's most prominent entrepreneurs and the founder of Abans Group, one of the country's largest business groups, discusses the early diversification from import and retail into a...
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- January 2013 (Revised April 2013)
- Case
OSI in China
By: David E. Bell and Mary Shelman
OSI, one of the world's largest suppliers of processed meats to McDonald's and other QSRs, was in the middle of a $400M expansion in China that included backward integration into poultry production. However, its current customers took only a portion of each bird...
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Keywords:
China;
Corporate Strategy;
Vertical Integration;
Competitive Positioning;
Organizational Design;
Channels Of Distribution;
Agribusiness;
Agriculture and Agribusiness Industry;
China
Bell, David E., and Mary Shelman. "OSI in China." Harvard Business School Case 513-045, January 2013. (Revised April 2013.)
- June 2013 (Revised September 2015)
- Case
Procter & Gamble
By: Jay W. Lorsch and Kathleen Durante
On July 12, 2012, Bill Ackman's Pershing Square Capital Management announced publicly that it had purchased about $2 billion of Procter and Gamble (P&G) stock. Shares in the company closed up 3.75% the day the disclosure was made public. Ackman told the New York... View Details
Keywords:
Ackman;
P&G;
Pershing Square Capital Managment;
Disruption;
Management Succession;
Crisis Management;
Acquisition;
Consumer Products Industry;
Financial Services Industry
Lorsch, Jay W., and Kathleen Durante. "Procter & Gamble." Harvard Business School Case 413-127, June 2013. (Revised September 2015.)
- 17 Jun 2011
- HBS Case
KFC’s Explosive Growth in China
different, not by being the same. In the Harvard Business School case "Yum! China," professor David E. Bell and Agribusiness Program director and senior researcher Mary Shelman examine how Yum! Brands, the parent company of KFC and Pizza Hut, outperformed...
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- 25 Aug 2014
- HBS Case
Starbucks Reinvented
employees), deliver personalized customer service, and maintain a close connection to the local community. In addition, McDonald's and Dunkin' Donuts had emerged as serious competitors, offering their own lines of specialty coffee...
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- 20 Feb 2020
- Op-Ed
Love in the Office Is Wonderful. Except for CEOs.
other complaints about the company’s culture. "It's clear McDonald's culture is rotten from top to bottom,” she said. Perhaps the height of lack of disclosure was reached by a nonprofit CEO in Massachusetts, who boasted of his...
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Keywords:
by Regina Herzlinger
- 09 Jul 2008
- Research & Ideas
Starbucks’ Lessons for Premium Brands
passion for coffee, no longer had time to dialogue with customers. The brand experience declined as waiting times increased. Moreover, the price premium for a Starbucks coffee seemed less justifiable for grab and go customers as View Details
- 12 Feb 2021
- News
How Dunkin’ Donuts Took Over the World
300 shops. Earnings had grown from $100,000 pretax profits to $800,000 pre-tax profits. And in order to satisfy my dad, decided to have a public offering in 1968, which was quite successful. We were the third company to go public in the food service industry at that...
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Keywords:
brands;
leadership;
management;
strategy;
operations;
career;
Food and Beverage Stores;
Retail Trade
- 01 Mar 2014
- News
The Solution to the Global Food Crisis Just Might Come from Nigeria
of Nakala. And just as McDonald's trucks raw food to its franchisees from a distribution center, Babban Gona delivered those inputs directly to Josua's door, including 3 bags of improved seed, 14 bags of fertilizer (much of it from...
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- Portrait Project
Ryan Kennedy
I have a special place in my heart for McDonald's. Not the Happy Meals or golden fries. I value the opportunity that McDonald's provided my family. My dad started work there at age sixteen, and my mom joined soon after. Both worked...
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- 05 Nov 2019
- News
Alumnus Named McDonald’s CEO
Chris Kempczinski (MBA 1997) has been named the new CEO of McDonald’s. Previously serving as McDonald's USA President, Kempczinski was instrumental in the recent turnaround of the iconic burger chain, a process which was detailed at...
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John R. Simplot
utilized government funding to build a fertilizer empire, gaining 15% of the market in 1968. Simplot’s other achievements included the creation of processes to de-hydrate potatoes and freeze dry french fries, the latter of which earned him a lucrative contract with...
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Keywords:
Food & Tobacco