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Show Results For
-
All HBS Web
(734)
- People (1)
- News (177)
- Research (328)
- Multimedia (1)
- Faculty Publications (74)
- 02 May 2022
- Blog Post
4 Ways to Make Your Company Conversations Count
in their job searches, allowing you to craft a more tailored recruiting approach. 4. Facilitate the Conversation Company conversations facilitated by one or two company representatives in a conference room...
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- January–February 2021
- Article
Making Space for Emotions: Empathy, Contagion, and Legitimacy’s Double-Edged Sword
By: Andreea Gorbatai, Cyrus Dioun and Kisha Lashley
Legitimacy is critical to the formation and expansion of nascent fields because it lends credibility and recognizability to once overlooked actors and practices. At the same time, legitimacy can be a double-edged sword precisely because it facilitates field growth,...
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Keywords:
Legitimacy;
Collective Identity;
Emotional Contagion;
Field-congifiguring Events;
Empathy;
Natural Language Processing;
Mixed Methods;
Organizational Culture;
Emotions;
Groups and Teams
Gorbatai, Andreea, Cyrus Dioun, and Kisha Lashley. "Making Space for Emotions: Empathy, Contagion, and Legitimacy’s Double-Edged Sword." Organization Science 32, no. 1 (January–February 2021): 42–63.
- Web
The Importance of Mentorship: A Conversation With Professor Ting Zhang - MBA
Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year...
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- Web
4 Ways to Make Your Company Conversations Count - Recruiting
conversations facilitated by one or two company representatives in a conference room naturally allows for increased participation. Company conversations held in a large...
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- 11 Jun 2021
- Blog Post
Saying “Race” Out Loud: Leading Conversations on Diversity in HBS Classrooms
campus-wide conversations about diversity, Hammond is determined to increase the School’s sensitivity and competence around thorny issues. “We're trying to make people feel included and that their lived experiences matter—we want to make...
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- Forthcoming
- Article
Chatbots and Mental Health: Insights into the Safety of Generative AI
By: Julian De Freitas, Ahmet Kaan Uğuralp, Zeliha Uğuralp and Stefano Puntoni
Chatbots are now able to engage in sophisticated conversations with consumers. Due to the ‘black box’ nature of the algorithms, it is impossible to predict in advance how these conversations will unfold. Behavioral research provides little insight into potential safety...
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Keywords:
Autonomy;
Chatbots;
New Technology;
Brand Crises;
Mental Health;
Large Language Model;
AI and Machine Learning;
Behavior;
Well-being;
Technological Innovation;
Ethics
De Freitas, Julian, Ahmet Kaan Uğuralp, Zeliha Uğuralp, and Stefano Puntoni. "Chatbots and Mental Health: Insights into the Safety of Generative AI." Journal of Consumer Psychology (forthcoming). (Pre-published online October 26, 2023.)
- Research Summary
Overview
My current research focuses on how generative AI impacts team productivity and creativity process.
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- 2016
- Hidden Processes
A conversation with Lisa Lahey at the 2016 Gender & Work Symposium: Talking the Walk
- Research Summary
Interpersonal Communication & Human-Computer Interaction
This stream of research, combining methods from experimental psychology and natural language processing, investigates behaviors that improve interpersonal communication. In our paper on question-asking published in Journal of Personality and Social Psychology,...
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- Teaching Interest
Overview
I served as a Teaching Fellow for the Applied Business Analytics second-year MBA course. This course sought to teach MBA students how businesses can improve their strategic decisions using statistics and machine learning techniques. (e.g., regression models, random...
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- February 2018
- Supplement
People Analytics at Teach For America (B)
By: Jeffrey T. Polzer and Julia Kelley
This is a supplement to the People Analytics at Teach For America (A) case. In this supplement, Managing Director Michael Metzger must decide how to extend his team’s predictive analytics work using Natural Language Processing (NLP) techniques.
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- December 2021
- Article
Negativity Spreads More Than Positivity on Twitter after Both Positive and Negative Political Situations
By: Jonas Paul Schöne, Brian Parkinson and Amit Goldenberg
What type of emotional language spreads further in political discourses on social media? Previous research has focused on situations that primarily elicited negative emotions, showing that negative language tended to spread further. The current project extends existing...
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Keywords:
Negative Emotions;
Emotional Influence;
Emotional Resonance;
Political Discourse;
Emotion Contagion;
Intergroup;
Interactive Communication;
Emotions;
Government and Politics;
Social Media
Schöne, Jonas Paul, Brian Parkinson, and Amit Goldenberg. "Negativity Spreads More Than Positivity on Twitter after Both Positive and Negative Political Situations." Affective Science 2, no. 4 (December 2021): 379–390.
- 18 Jan 2017
- Working Paper Summaries
The Ties that Bind: Railroad Gauge Standards, Collusion, and Internal Trade in the 19th Century US
- 26 Nov 2008
- Working Paper Summaries
The Sciences of Design: Observations on an Emerging Field
- 19 Jan 2015
- Research & Ideas
Is Wikipedia More Biased Than Encyclopædia Britannica?
psychology and politics over the centuries. Are two heads better than one, or do too many cooks spoil the broth? Does the collective will of the majority lead to democratic consensus or fundamentalist groupthink? The massive, ongoing View Details
- 23 Oct 2019
- Blog Post
How to Talk Gooder in Business and Life
helps scholars and firms capture and analyze conversation data online. We sat down with Professor Brooks to discuss the "How to Talk Gooder" course and to get some advice on that very topic. What is the class “How to Talk...
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