Show Results For
-
All HBS Web
(2,272)
- Faculty Publications (419)
Show Results For
-
All HBS Web
(2,272)
- Faculty Publications (419)
- March 1990 (Revised July 1991)
- Case
Digital Equipment Corp.: Complex Order Management
- February 1990 (Revised August 2001)
- Case
Merloni Elettrodomestici SpA: The Transit Point Experiment
- January 1990 (Revised March 1994)
- Case
Royal Ahold NV
- November 1989 (Revised February 1992)
- Case
Ford Motor Co.: Dealer Sales and Service
- September 1988 (Revised September 1993)
- Case
Mrs. Fields Cookies
- May 1988 (Revised March 1990)
- Case
Matsushita Electric Industrial (MEI) in 1987
- June 1987 (Revised May 1992)
- Case
Carolina Power & Light Co.: Customer and Operating Services Group
- April 1986 (Revised May 1989)
- Case
Alloy Rods Corp.
- January 1978 (Revised February 1983)
- Case
Polaroid-Kodak (B1)
- September 1976
- Case
Del Norte Paper Co. (B)
- September 1976 (Revised January 1977)
- Case
Del Norte Paper Co. (C)
- September 1976 (Revised July 1995)
- Case
Texas Instruments: Time Products Division
- Teaching Interest
DESIGN THEORY AND PRACTICE ES285
Any organization, business or venture grounds its value on how “meaningful” are its products (functionally, symbolically and emotionally). Design Theory and Practice (DTP) empowers students to create products that are meaningful, to people who use them and to... View Details
- Teaching Interest
Doing Business in Africa
This course introduces frameworks and models for smart and focused investing and operations across sectors, nations, industries, and time frames in Africa. Students will learn tools and skills to help navigate the business landscape of Africa in terms of selection... View Details
- Forthcoming
- Article
Improving Customer Compatibility with Tradeoff Transparency
- Forthcoming
- Book
Innovating in Healthcare: Creating Breakthrough Tech, Services, Drugs, Products, and Business Models
- Teaching Interest
Managing Service Operations
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
- Teaching Interest
Overview
Students are required to prepare a business plan, which employs the framework of this course, to explore an entrepreneurial opportunity in health care, and to evaluate their classmates' plans.
Career Focus
For... View Details
- Research Summary
Overview
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