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All HBS Web
(6,102)
- Faculty Publications (2,224)
- February 1982
- Case
MCI Telecommunications Corp. (B): Customer Service Strategy and Organization
By: John F. Cady and Frank V. Cespedes
Keywords:
Customer Relationship Management;
Customer Focus and Relationships;
Strategy;
Telecommunications Industry
Cady, John F., and Frank V. Cespedes. "MCI Telecommunications Corp. (B): Customer Service Strategy and Organization." Harvard Business School Case 582-108, February 1982.
- autumn 1981
- Article
Strike Two: Labor Management Negotiations in Major League Baseball
By: L. M. DeBrock and Alvin E. Roth
DeBrock, L. M., and Alvin E. Roth. "Strike Two: Labor Management Negotiations in Major League Baseball." Bell Journal of Economics 12, no. 2 (autumn 1981): 413–425.
- April 1981 (Revised January 1997)
- Case
Corning Glass Works: The Z-Glass Project
By: Kim B. Clark
Considers decisions facing the leader of a manufacturing staff project team assigned to a plant where yields have deteriorated sharply. The process is complex: the plant organization is not cooperative and there are deep disagreements about what is wrong and how to fix...
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Keywords:
Decisions;
Production;
Problems and Challenges;
Conflict Management;
Performance Productivity;
Factories, Labs, and Plants;
Groups and Teams;
Consumer Products Industry;
Manufacturing Industry;
United States
Clark, Kim B. "Corning Glass Works: The Z-Glass Project." Harvard Business School Case 681-091, April 1981. (Revised January 1997.)
- March 1981 (Revised April 1993)
- Case
Sedalia Engine Plant (A)
By: Michael Beer
The new plant manager must deal with the problems and potentials contained in this highly participatory management style plant.
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Keywords:
Factories, Labs, and Plants;
Employee Relationship Management;
Management Style;
Problems and Challenges;
Labor and Management Relations;
Technology Industry
Beer, Michael. "Sedalia Engine Plant (A)." Harvard Business School Case 481-148, March 1981. (Revised April 1993.)
- March 1981 (Revised April 1983)
- Case
Sedalia Engine Plant (B)
By: Michael Beer
After one year as new plant manager at a highly participatory management style plant, Denny Goble assesses his handling of various problems.
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Keywords:
Factories, Labs, and Plants;
Employee Relationship Management;
Management Style;
Problems and Challenges;
Labor and Management Relations;
Technology Industry
Beer, Michael. "Sedalia Engine Plant (B)." Harvard Business School Case 481-149, March 1981. (Revised April 1983.)
- January 1981 (Revised February 1982)
- Case
People's Republic of China: Development Strategies and Performance
By: James E. Austin
Keywords:
Development Economics;
Growth and Development Strategy;
Business and Government Relations;
China
Austin, James E. "People's Republic of China: Development Strategies and Performance." Harvard Business School Case 381-111, January 1981. (Revised February 1982.)
- January 1981
- Background Note
Note on Labor Relations in the United States
By: Michael Beer
Keywords:
Labor and Management Relations
Beer, Michael. "Note on Labor Relations in the United States." Harvard Business School Background Note 481-122, January 1981.
- January 1980 (Revised August 1986)
- Case
General Electric vs. Westinghouse in Large Turbine Generators (A)
Describes the U.S. large turbine generator industry in early 1963, a period of severe price cutting and depressed industry conditions. Presents data to allow a structural analysis of the industry and an analysis of the strategies of the major players since 1946. The...
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Keywords:
Transformation;
Customer Focus and Relationships;
Machinery and Machining;
Cost Management;
Price;
Management Analysis, Tools, and Techniques;
Marketing Strategy;
Industry Structures;
Competition;
Manufacturing Industry;
United States
Porter, Michael E. "General Electric vs. Westinghouse in Large Turbine Generators (A)." Harvard Business School Case 380-128, January 1980. (Revised August 1986.)
- July 1979 (Revised December 1981)
- Case
Coal Strike of 1977-78 (A)
By: D. Quinn Mills and Richard O. von Werssowetz
Mills, D. Quinn, and Richard O. von Werssowetz. "Coal Strike of 1977-78 (A)." Harvard Business School Case 679-131, July 1979. (Revised December 1981.)
- July 1979
- Case
Coal Strike of 1977-78 (B)
By: D. Quinn Mills and Richard O. von Werssowetz
Mills, D. Quinn, and Richard O. von Werssowetz. "Coal Strike of 1977-78 (B)." Harvard Business School Case 679-132, July 1979.
- July 1979 (Revised December 1984)
- Case
Coal Strike of 1977-78 (C)
By: D. Quinn Mills and Richard O. von Werssowetz
Mills, D. Quinn, and Richard O. von Werssowetz. "Coal Strike of 1977-78 (C)." Harvard Business School Case 679-133, July 1979. (Revised December 1984.)
- 1978
- Chapter
The Context for the Individual Rights Issues: Labor Force Trends and Their Implication
By: R. M. Kanter
Kanter, R. M. "The Context for the Individual Rights Issues: Labor Force Trends and Their Implication." In Proceedings of the First National Seminar on Individual Rights in the Corporation, edited by Alan F. Westin and Stephan Salisbury. New York: Educational Fund for Individual Rights, 1978.
- July 1976 (Revised April 1983)
- Case
Corning Glass Works: The Electronic Products Division (A)
By: Michael Beer
Describes a division of Corning Glass Works that finds itself with deep financial and organizational problems. Severe conflict and lack of coordination exist between functional groups. Employees do not have a sense of direction and morale is low. Provides sufficient...
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Keywords:
Business Divisions;
Change Management;
Transformation;
Employees;
Working Conditions;
Business or Company Management;
Organizational Change and Adaptation
Beer, Michael. "Corning Glass Works: The Electronic Products Division (A)." Harvard Business School Case 477-024, July 1976. (Revised April 1983.)
- 1975
- Book
Management of Bank Portfolios
By: S. P. Bradley and D. B. Crane
Bradley, S. P., and D. B. Crane. Management of Bank Portfolios. New York: John Wiley & Sons, 1975.
- June 1975 (Revised September 2004)
- Case
Angus Cartwright III
By: Kenneth J. Hatten, William J. Poorvu, Howard H. Stevenson, Arthur I. Segel and John H. Vogel, Jr.
Judy and John DeRight, looking to diversify their investment portfolios, have retained Angus Cartwright, Jr. to identify prospective real estate acquisitions. Mr. Cartwright has four potential properties that he feels merit an in-depth financial analysis. The case...
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Keywords:
Acquisition;
Cash Flow;
Investment Return;
Investment Portfolio;
Taxation;
Balanced Scorecard;
Valuation
Hatten, Kenneth J., William J. Poorvu, Howard H. Stevenson, Arthur I. Segel, and John H. Vogel, Jr. "Angus Cartwright III." Harvard Business School Case 375-376, June 1975. (Revised September 2004.)
- September 1974 (Revised June 1986)
- Case
William D. Ruckelshaus and the Environmental Protection Agency
By: Joseph L. Bower
Keywords:
Government Administration;
Environmental Sustainability;
Business and Government Relations;
United States
Bower, Joseph L. "William D. Ruckelshaus and the Environmental Protection Agency." Harvard Business School Case 375-083, September 1974. (Revised June 1986.)
- 1972
- Book
Managing Group and Intergroup Relations
By: J. W. Lorsch and Paul R. Lawrence
Lorsch, J. W. and Paul R. Lawrence, eds. Managing Group and Intergroup Relations. Homewood, IL: Richard D. Irwin, 1972.
- October 1972
- Article
A Dynamic Model for Bond Portfolio Management
By: D. B. Crane and S. P. Bradley
Crane, D. B., and S. P. Bradley. "A Dynamic Model for Bond Portfolio Management." Management Science 19, no. 2 (October 1972).
- October 1971 (Revised September 1983)
- Case
Sturdivant Electric Corp.
By: Richard L. Nolan
A unit manager on a field computer installation job is faced with recurring conflict between a programmer and his immediate supervisor.
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Keywords:
Planning;
Rank and Position;
Problems and Challenges;
Conflict and Resolution;
Attitudes;
Jobs and Positions;
Management Teams;
Managerial Roles;
Public Relations Industry;
Computer Industry
Nolan, Richard L. "Sturdivant Electric Corp." Harvard Business School Case 172-123, October 1971. (Revised September 1983.)