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Show Results For
-
All HBS Web
(8,673)
- People (12)
- News (1,258)
- Research (6,574)
- Events (34)
- Multimedia (49)
- Faculty Publications (5,404)
- 11 Jul 2023
- News
To Get Better Customer Data, Build Feedback Loops into Your Products
- January 2020 (Revised November 2020)
- Case
Crisis at the 11th Hour
A successful lawyer describes an important decision she had to make as a young attorney about whether to disclose information in a contract.
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Keywords:
Contracts;
Agreements and Arrangements;
Attorney and Client Relationships;
Rank and Position;
Trust;
Decisions;
Legal Services Industry;
New York (city, NY)
Fubini, David G., Rebecca Henderson, Sarah Gulick, and Trevor Fetter. "Crisis at the 11th Hour." Harvard Business School Case 320-041, January 2020. (Revised November 2020.)
- August 2016 (Revised March 2019)
- Case
Tom Kalil: Leading Technology & Innovation at the White House
By: Linda A. Hill and Allison J. Wigen
This case explores the role of Tom Kalil as Deputy Director for Technology & Innovation at the White House Office of Science and Technology Policy. With the end of President Obama's Administration drawing near, Kalil and his team of "policy entrepreneurs" must work to...
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Keywords:
Innovation;
Innovation Leadership;
Government Innovation;
Talent Management;
Collaboration;
Policy-making;
Public Sector Management;
Leadership And Managing People;
Public-Private Partnerships;
Ecosystems;
Science And Technology Studies;
Public Entrepreneurship;
Business And Government;
Entrepreneurship;
Government and Politics;
Leadership;
Networks;
Partners and Partnerships;
Science;
Technology;
Technology Industry;
North and Central America;
United States;
District of Columbia
Hill, Linda A., and Allison J. Wigen. "Tom Kalil: Leading Technology & Innovation at the White House." Harvard Business School Case 417-021, August 2016. (Revised March 2019.)
- November 1994 (Revised October 2011)
- Background Note
Innovation: A Customer-Driven Approach
By: Marco Iansiti, Thomas J. Kosnik and Ellen Stein
Provides a selection of methodologies for the investigation of user needs, concept development, and product design.
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Iansiti, Marco, Thomas J. Kosnik, and Ellen Stein. "Innovation: A Customer-Driven Approach." Harvard Business School Background Note 695-016, November 1994. (Revised October 2011.)
- 29 May 2001
- Research & Ideas
Race Does Matter in Mentoring
some minorities—those who eventually became executives—avoided that fate. What kept them motivated and prepared to take advantage of opportunities that arrived belatedly? A common thread among them was their relationships with mentors....
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Keywords:
by David A. Thomas
- Article
Elevate Employees, Don't Eliminate Them
By: Ryan W. Buell
The last major global shock—the 2008 recession—led to what economists call a “jobless recovery” as companies found they could get by with fewer employees. But post-pandemic, the author writes, managers should focus on changing employees’ roles instead. He has five key...
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Keywords:
Employee Relationship Management;
Customer Relationship Management;
Interpersonal Communication;
Value Creation
Buell, Ryan W. "Elevate Employees, Don't Eliminate Them." Harvard Business Review 99, no. 5 (September–October 2021): 55–59.
- 21 Jul 2016
- Blog Post
Coming Out and Finding Acceptance at HBS
identity. But I didn’t speak up. To make my point as clearly and as resonantly as I wanted, I would have to explain that I am a cisgender woman in a relationship with a transgender man, and that while I generally prefer men as romantic...
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- 12 May 2020
- Blog Post
The Importance of Coordination: Apoorva Pasricha Reflects on Crisis Leadership
“customer,” the resident in the City,” says Pasricha. Planning for the Future Pasricha has been working remotely since March 10. As a practical matter, she advises, “Buy a good set of headphones – you’re going to be on calls all day.” At a deeper level, “My entire job...
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- 28 Apr 2020
- Blog Post
The Importance of Coordination: Apoorva Pasricha Reflects on Crisis Leadership
“customer,” the resident in the City,” says Pasricha. Planning for the Future Pasricha has been working remotely since March 10. As a practical matter, she advises, “Buy a good set of headphones – you’re going to be on calls all day.” At a deeper level, “My entire job...
View Details
- Web
Patients - Institute For Strategy And Competitiveness
providers provide their results with patients like you. Choose cost-effective health plan structures involving deductibles together with HSAs to save for future health care needs Seek a long-term relationship with a plan instead of plan...
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- 01 Dec 2002
- News
Wan Heads HBSP
not-for-profit enterprise wholly owned by Harvard University, lists a collection of priorities that includes expanding HBSP's global reach, increasing collaboration across all publishing platforms, building on relationships with HBS, and...
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- Career Coach
Jonathan Shepherd
Jonathan is CPD's Corporate Relations Director overseeing principal investing: VC/PE, investment management and real estate. Since 2007, he has coached thousands of students & alumni and forged recruiting relationships with hundreds...
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Keywords:
Entrepreneurship;
Angel Investing;
Financial Services (All);
Commercial Banking;
Financial Services (All);
Consumer Finance;
Financial Services (All);
Corporate Finance;
Financial Services (All);
Fintech;
Financial Services (All);
Impact Investing;
Financial Services (All);
Investment Banking;
Financial Services (All);
Investment Management;
Financial Services (All);
Private Equity;
Financial Services (All);
Search Fund;
Financial Services (All);
Venture Capital;
Financial Services (All);
Real Estate;
Sports;
Startup - Founder;
Entrepreneurship
- May 1999
- Article
Network Location and Learning: The Influence of Network Resources and Firm Capabilities on Alliance Formation
By: Ranjay Gulati
Gulati, Ranjay. "Network Location and Learning: The Influence of Network Resources and Firm Capabilities on Alliance Formation." Strategic Management Journal 20, no. 5 (May 1999): 397–420.
- January 2002
- Case
IBM's Reinventing Education (B): West Virginia
By: Rosabeth M. Kanter and Daniel Galvin
Describes IBM's ongoing Reinventing Education initiative to improve K-12 public education via information technology developed by IBM's engineers and consultants. Focuses on one site, West Virginia, to reveal how IBM and the state created a mutually beneficial...
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Keywords:
Programs;
Partners and Partnerships;
Information Technology;
Education;
Business and Community Relations;
Information Technology Industry;
Education Industry;
West Virginia
Kanter, Rosabeth M., and Daniel Galvin. "IBM's Reinventing Education (B): West Virginia." Harvard Business School Case 302-076, January 2002.
- September 2022
- Background Note
On CUE: The Quest for Optimal Customer Unit Economics
By: Elie Ofek, Barak Libai and Eitan Muller
Startups are often evaluated by how well they perform on unit economics, defined as the ratio of a customer’s lifetime value (LTV) to acquisition costs (CAC). A common target for unit economics, advocated by many VCs and analysts, is 3:1 (i.e., LTV/CAC=3). While there...
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Keywords:
Unit Economics;
Business Startups;
Performance Evaluation;
Customer Value and Value Chain;
Customer Relationship Management;
Analysis
Ofek, Elie, Barak Libai, and Eitan Muller. "On CUE: The Quest for Optimal Customer Unit Economics." Harvard Business School Background Note 523-050, September 2022.
- March 2013
- Case
First Green Bank: Bringing Bloom to Desert Landscapes
By: Christopher Marquis and Juan Almandoz
First Green Bank is a bank start-up in the midst of the financial crisis which aims to promote sustainability while making money as a bank. The case presents an ethical dilemma as it considers a loan to an arms manufacturer.
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Keywords:
Social Entrepreneurship;
Financial Crisis;
Business and Stakeholder Relations;
Business and Community Relations;
Environmental Sustainability;
Ethics;
Banking Industry;
United States;
Florida
Marquis, Christopher, and Juan Almandoz. "First Green Bank: Bringing Bloom to Desert Landscapes." Harvard Business School Case 413-073, March 2013.
- December 2010
- Article
Rating the Ratings: How Good are Commercial Governance Ratings?
By: Robert M. Daines, Ian D. Gow and David F. Larcker
Proxy advisory and corporate governance rating firms (such as RiskMetrics/Institutional Shareholder Services, GovernanceMetrics International, and The Corporate Library) play an increasingly important role in U.S. public markets. They rank the quality of firm corporate...
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Keywords:
Corporate Governance;
Markets;
Rank and Position;
Quality;
Business and Shareholder Relations;
Voting;
Change;
Information;
Outcome or Result;
United States
Daines, Robert M., Ian D. Gow, and David F. Larcker. "Rating the Ratings: How Good are Commercial Governance Ratings?" Journal of Financial Economics 98, no. 3 (December 2010): 439–461.
- November 2008 (Revised March 2014)
- Supplement
Savage Beast (B)
By: Noam Wasserman, LP Maurice and Yael Braid
For several months, things had been spiraling downwards at Savage Beast, the music-recommendation company started three years before by Tim Westergren. The company's founder-CEO recently left due to pressures both at home and within the venture. Dozens of investors...
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Keywords:
Business Ventures;
Entrepreneurship;
Compensation and Benefits;
Employee Relationship Management;
Lawsuits and Litigation;
Groups and Teams
Wasserman, Noam, LP Maurice, and Yael Braid. "Savage Beast (B)." Harvard Business School Supplement 809-096, November 2008. (Revised March 2014.)